The summary of the front desk supervisor's work is very simple.

How to be a good receptionist? What does the front desk need to do? How to do a good job at the hotel front desk? The following is a brief summary of the work of the hotel front desk supervisor that I have compiled for you. For reference only, welcome to read.

The summary of the work of the front desk supervisor in the hotel is brief (1). Unconsciously, 20xx years will soon pass, and I have lived a full, busy, happy and growing year. At the end of the year and the beginning of the year, review the past and look forward to the future! In the past year, under the guidance of the company, with the care and help of department leaders and with the friendly cooperation of colleagues, I have made great progress in my work and study.

The front desk is the window of the hotel, the image of the company, the starting point of service, the first step for customers to contact our hotel and the first impression of the company, which is very important. So the front desk represents the image of the company to a certain extent. Starting from welcoming guests at the front desk, a good beginning is half the battle. So I must do my work carefully.

First of all, smile and be full of energy

We should keep our best image, greet our guests with our best side, and let every guest experience our sincerity and enthusiasm when entering the hotel. Strive to improve the quality of service. Answer every call carefully and make every record. Always pay attention to maintain a good service attitude, warm reception, and skillfully answer every question raised by customers. Smiling, patient and meticulous, warm tips.

Second, pay attention to the habits and preferences of guests.

When guests enter the hotel, we should take the initiative to say hello. When addressing a guest, if you are a regular customer, it is very important to say the guest's name accurately, so the guest will feel respected and valued. If you are a foreign guest, you can explain the local customs to them, introduce them to the locations of stations, shopping malls and scenic spots, and go through the formalities quickly. When the guests go through the formalities, we can pay more attention to the guests and ask them. We also need to collect their living habits, personal preferences and other information to try to satisfy our guests. When they check out, they need a few minutes to inspect the room. Don't let the guests stand, please sit down and wait.

Third, pay attention to etiquette.

When talking with guests, you should keep eye contact with them every once in a while. Smile in front of guests, especially when they criticize us or explain problems. Don't argue with the guests, even if they are wrong, give them the right one. We must keep smiling. No matter how angry the guests are, our smiles will "put out the fire" and many problems will be solved. Use more polite language, say hello when guests come, send a message when they leave, and apologize when they cause trouble. Try to solve the problem for the guests in time, and be anxious for the guests. In my opinion, only by paying attention to details, starting from small things and starting from bit by bit, will our work be even better.

Fourth, focus on the overall situation, regardless of personal gains and losses.

Whether during working hours or during rest time, if the company has a temporary task assignment, I will obey the arrangement and actively cooperate without looking for any reason to shirk it. As a member of xx Hotel, I will dedicate my strength to serve the company. At ordinary times, I actively participate in the activities organized by the company, obey the arrangement of superior leaders, and strengthen the feelings between colleagues and the communication between departments.

Verb (abbreviation of verb) communication and cooperation between departments

Front desk, guest room and logistics are like a chain, and the work of each department is very important. Therefore, in the future work, we should strengthen cooperation with other departments, so that we can work more happily, work more efficiently and gain greater benefits. The front desk work is trivial, but we can do everything well as long as we are serious. Therefore, I will do everything more seriously and carefully. I feel very happy to see all kinds of guests coming in and out every day, and to provide them with different services and solve all kinds of problems.

Thanks to the manager for giving me a job opportunity and the company for giving me a platform to exercise myself. I'm very happy that I can take the post of front desk. I'm extremely proud of my work. I really love my post, and I hope I can become more mature and calm when I encounter problems in my future work. In the future, I will learn more telephone skills and etiquette to adapt to the rapid development of the company, make personal work plans, and learn more about the basic situation and business content of the company. In order to continue to lay a solid foundation for better work in the future, we will also strive to create our own glory here!

The summary of the work of the front desk supervisor in the hotel is brief (2) Time flies and a new year is ushered in unconsciously. In the coming xx years, with the care and help of company leaders and colleagues, I have successfully completed the corresponding work. Now I will make a summary of my work in xx years.

First of all, reception at the front desk.

From X to X in 20xx, I worked as a receptionist, who was the first person to show the company's image. At work, I work in strict accordance with the requirements of the company, treat every visiting customer warmly, and point it to the relevant office, which provides convenience for leaders and customers. In the past year, * * * has received xx users.

Second, the reception of the meeting

1. Receiving external meetings

Participated in the reception of xx Unicom provincial finance meeting, operation and maintenance department work meeting, manpower monitoring training meeting, G network operation department work meeting and business analysis meeting held by xx Branch and xx Branch. In this kind of foreign conference, I arrange the venue in strict accordance with the high standards required by the conference, actively coordinate hotel-related matters, and provide good service during the conference. In this process, I learned more about treating people, serving food and giving gifts, and accumulated a lot.

2. Internal meeting management

Arrange meeting rooms reasonably according to the needs of various departments, avoid meeting conflicts, and pay attention to relevant registration, sanitary maintenance of meeting rooms, and after-care inspection of public goods. To provide better service to our staff. Over the past year, * * * has arranged xx internal meetings.

3. Video conference management

When holding a headquarters or provincial video conference, according to the notification requirements, turn on the video system on time half an hour in advance to ensure that the conference is connected on time, and there is no meeting delay this year; When meeting with counties and districts, make an appointment in advance and call all terminals to ensure that all counties and districts can attend the meeting normally.

Three. Expense reimbursement and contract entry

In this regard, in strict accordance with the company's requirements, the reimbursement documents will be received on Monday, and the leaders will sign and enter them into the system on Tuesday to do a good job of registration. Over the past year, xx reimbursement forms have been entered. Enter xx contracts.

Fourth, comprehensive affairs work.

In July, xx, I was transferred to the office because of personnel changes in the department, engaged in public security inquiries, signing foreign documents, trade unions, office supplies, canteen management and other work. Later, he took over the work of information editing, meeting minutes, the window of China Unicom and the management of administrative library.

By the end of June, 1 1, * * has received about xx public security inquiries, with a warm attitude and handled in strict accordance with company regulations. Send and receive about xx foreign documents, so as to upload and distribute them in time without delay. Submit xx pieces of information, and compile X Unicom.

Do a good job in the registration and storage of small fixed assets such as notebooks and desktops, contact maintenance outlets in time to maintain computers, strengthen communication with them, and ask for spare machines for us to avoid delaying normal work.

Verb (short for verb) Other jobs

While completing my job, I will conscientiously complete the random work assigned by the leaders, actively participate in various activities organized by the company, and assist leading colleagues in preparing for the first staff sports meeting; Won the first place in * * Unicom's honesty speech activity; Xx Integrity Speech Competition won the third prize, and is currently actively preparing for the program summary, selection and performance of xx Art Show.

Sixth, shortcomings in the work.

Lack of initiative in work, less communication with leaders, insufficient consideration and meticulous consideration. Lack of writing skills, failure to grasp the highlights of the company's information in time in the information submission link, resulting in low quantity and quality of information, affecting the company's information ranking in the province.

Seven, xx years work plan

1. Strengthen self-study, combine with the reality of comprehensive department, consider details, closely follow the intention of leaders, coordinate internal and external relations, and solve problems for leaders.

2. Actively learn from other units, hotels and other conference reception experience, improve the reception level and enhance the company's image.

3. Do a good job in trade union work, carry out meaningful activities, strengthen communication, and continue to carry out "Trade Union send warm" activities.

4. Strengthen canteen management, conduct market research, increase cost control, and create a warm, comfortable and low-cost dining environment.

Xx year is coming, full of challenges and opportunities. In the new year, I will sum up my experience, overcome my shortcomings, strengthen my study and do my bit for the company's development and growth.

The work summary of the front desk supervisor in the hotel is brief (3) The past 20xx years have been full, busy and happy. On the occasion of the end of this year and the beginning of this year, I stand on the podium where the old and the new times alternate, looking back on the past and looking forward to the future, and I can't help thinking a lot. Under the guidance of the group, with the care and help of the department leaders, and with the friendly cooperation of my colleagues, I have made great progress in my work and study. The work of 20xx is summarized as follows:

First, strengthen business training and improve their own quality.

With the enthusiastic help of the front desk supervisor, foreman and colleagues, my business skills have been significantly improved. As the front desk of the hotel, every employee has to face the guests directly, so the working attitude and service quality of our employees reflect the service level and management level of a hotel. And the front desk is the core part of this facade. I know that my responsibility is great and my negligence will bring economic losses to the hotel. Therefore, in my work, I do every job conscientiously and responsibly, and actively learn more professional knowledge from other colleagues to strengthen my professional level.

Second, "open source and reduce expenditure, control costs"-start from small things, start from me.

"Open source and reduce expenditure, open source and reduce expenditure" is the pursuit of every enterprise. Under the leadership of department leaders, we actively responded to the call of the hotel to carry out activities to save expenses and control costs. In order to save money, we use recycled welcome cards as hotel employees. When xx room is checked in, when xx wants to show the guests around the room, we all use these abandoned welcome cards to hold the keys, reducing the use of welcome cards and saving money for the hotel. The printed report paper is used for drafting, and all kinds of reports are printed on both sides as far as possible. Through these controls, we can make our due contribution to the hotel's revenue and do our bit.

Third, strengthen their own sales awareness and skills to improve the rate of housing.

With the help of the training of department leaders, I learned some sales skills. How to quote the price for guests, what kind of guests quote the price for what room type, how to recommend a better room type for guests with reservations, and so on. Here I would like to thank our department leaders for passing on these sales knowledge to us without reservation. While increasing my knowledge, I also actively make my own efforts for the sales promotion of scattered houses. As long as the guests come to the front desk, I try my best to let them stay in order to strive for a higher occupancy rate.

Fourth, pay attention to the coordination between departments and get along well with colleagues.

Hotels are like a big family, and some unpleasant little things will inevitably happen between departments at work. As the hub of the whole hotel, the front desk has a close working relationship with catering, sales, rooms and other departments. So in my daily work and life, I always pay attention to my words and deeds, take the initiative to deal with colleagues in various departments, respect others, and win respect for myself. Everything goes well at home. Only in this way can our hotel and our group make great progress.

In this year's time, I have grown a lot and learned a lot, but I also deeply realized and realized the shortcomings.

1. The service lacks flexibility and initiative, and is afraid of doing something wrong.

2. Encounter unexpected events, lack of good psychological quality, can not calmly deal with problems.

In the reception of a large conference team, you can't control the room well.

The new year is about to begin, and I will work hard under the leadership of hotel leaders. Actively cooperate with the foreman, supervisor and leader to complete all the work, strive to improve their overall quality, improve service quality, correct those shortcomings, and be an excellent receptionist. Strive to achieve better development on the excellent platform of the group and contribute to the prosperity of the group.

The work summary of the front desk supervisor of the hotel is brief (4) To sum up my work in the past six months, I can only say that I am busy and full. Over the past six months, under the guidance and care of the leaders, with the help and cordial cooperation of my colleagues, my work has made some progress. In order to sum up experience, learn lessons and move forward better, I will summarize my work in the past six months as follows:

First, correct attitude and love your job.

Attitude is everything. If you can't treat your work with the right attitude, you can't do your duty in your work. Since you can't change the environment, change yourself, do your duty well, and try to finish what you should do.

Only by loving your job can you do your job well. The most important thing is to keep a positive attitude and do your work in a down-to-earth manner with a positive, serious and responsible attitude.

Second, cultivate team consciousness and correct cooperative attitude.

At work, everyone has his own strengths and advantages. Cultivate their team consciousness and cooperative attitude, cooperate with each other and learn from each other. The work can be carried out more smoothly. Personal strength alone is not enough. Our environment requires everyone to think wholeheartedly and work wholeheartedly, regardless of personal gains and losses, so that the work can be successfully completed.

Third, there are shortcomings.

There are achievements and shortcomings in the work. Mainly to strengthen the study of business knowledge and overcome their own shortcomings, we should conscientiously sum up experience, overcome shortcomings and do a good job in the future.

(1) Strengthen self-control.

No matter what you do in your work, you should be responsible for your own work, strengthen self-discipline and tolerance, strengthen team consciousness, deal with problems rationally, cultivate the overall situation consciousness, and don't give you any trouble.

(2) Strengthen communication.

Colleagues should be frank, tolerant, communicate and trust. If I can be honest, tolerant and trust, then I am lack of communication. Effective communication can eliminate misunderstanding, enhance understanding, harmonize relations, ensure work quality and improve work efficiency. Some problems in the work are often caused by poor communication. I should strengthen communication with leaders and colleagues in my future work.

(3) Strengthen self-study and improve their own quality.

Accumulate work experience, improve work methods, learn from comrades around you, pay attention to the advantages of others, learn their methods to deal with problems, find out their shortcomings and improve themselves.

Finally, thank you for your support and help. I know I still have many shortcomings and deficiencies, such as immature working methods and incomplete business knowledge. In the future work, I will accumulate experience and lessons, strive to overcome my own shortcomings, hone myself in my work, and do all the work dutifully!