About customer contact

I am studying in Shenzhen these two days.

In the hotel where you live, in the restaurant where you eat, combined with the problems you think in your study, here are some ideas about customer contact to share with you:

We often say that the landing of strategic positioning, the design of marketing links and the nodes of customer experience will ultimately be reflected in every contact point of customers in order to play the greatest role. Customer contact points should be set calmly, so that you can feel, experience, design and verify bit by bit from the customer's point of view, and you can't be careless.

Finally, customers should be allowed to inadvertently detect and verify themselves.

Whether it is clean or not, customers can know it after staying for one night; High-end is not high-end, customers can feel it when they stroll around; Whether it sells well or not, customers will know when they queue up. ...