The hotel looks at bad reviews

If the hotel has enough staff, it is best to reply to all comments in time. But the reality is that hotels may not be able to reach this ideal state with limited personnel. Therefore, the hotel should at least reply to every bad review in time. Because bad reviews tend to spread more widely and have greater influence than good reviews, many potential customers will focus on bad reviews of hotels when choosing hotels. Therefore, once customers express their dissatisfaction, it is very important to follow up and deal with the hotel's online reputation in time. As for the evaluation and praise, the hotel can choose some of them to reply.

In fact, it is very time-consuming and labor-intensive to manage comments only by manpower, and now there are management tools available in this area. Many hotels with high response rate use this tool, without going to various websites to browse and check, as well as statistical analysis of data. Specifically, you can search the online reputation management of the hotel to see.