Traditional Culture Encyclopedia - Hotel accommodation - According to the emotional state of hotel guests when they complain, what are the three types of hotel complaints?

According to the emotional state of hotel guests when they complain, what are the three types of hotel complaints?

According to the emotional state of hotel guests when they complain, complaints are classified as follows:

1, complaining.

2. complaints.

3. Repeated complaints. When a guest complains, listen patiently and let the guest finish. Write down the guest's complaints and learn more about the situation. The manager will apologize to the guest.