Year-end Summary of Cashier's Work in 222 _ Cashier's Work Summary 5 Articles

At work, although I just play the leading role of an ordinary and important cashier. During this period of work, I found that we should be able to do a good job freely, no matter whether the work is heavy, busy or leisure, we should complete each of our jobs with an enterprising attitude. Let's take a look at 5 sample essays on the year-end summary of cashier work in 222. Welcome to check!

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in the past year. Under the correct leadership of the leader, with the enterprising support and great help of my colleagues, I can be strict with myself, perform the duties of a foreman better, successfully complete the work task, get the affirmation of the leader and the praise of my colleagues, and gain a lot in summary.

1. Learn in cashier work and constantly improve my business level

As a cashier foreman, first of all, I am a cashier. Only when my business level is high can I win the support of my colleagues and take good care of my subordinates. Although I have been working as a cashier for three years, and I have made certain achievements, these achievements are still not enough. With the development of supermarkets, new requirements have been put forward for our cashier's work. After learning, I can always master the computer operation technology first and always give guidance to the comrades in charge.

Second, do a good job in the management and guidance of employees.

Although the foreman is not a big leader, he is also in charge of a bunch of people. It is the trust of the leaders that makes me shoulder this heavy responsibility. Therefore, in my work, I always have strict requirements on them. No matter who violates discipline, I will never tolerate it. It is precisely because I can be strict with myself, manage boldly and take care of my head in my life. At work, I often hear some supervisors around complain about the busy work, there are always endless things, endless classes, endless scolding, endless quarrels, and so on. There, talk about how to be a foreman.

(1), professional skills

As a foreman, you must master the necessary professional knowledge and professional skills. With the continuous improvement of your management position, the importance of professional skills will gradually decrease. As a supervisor at the grass-roots level, one's professional skills will be very important. The degree you want to reach is that you can directly guide the practical work of your subordinates and act as an agent for their practical work. The source of professional skills is nothing more than two aspects:

1 comes from books and 2 comes from practical work. In practical work, you need to learn from your supervisor, your colleagues and your subordinates. "Don't be ashamed to ask questions" is the attitude that every supervisor should have.

(2) Management skills

For a foreman, management skills correspond to professional skills. The more majors you need in your position, the less management skills you need. On the contrary, the higher your position, the higher your management skills are. Management skill is a comprehensive skill, which needs your command skill, your decision-making skill, your communication and coordination skill, your professional skill, your work assignment skill, and so on. Management skills come from books, but more from practice, so to improve your management skills, you need to constantly reflect on your daily work, use your head to review your work from time to time and summarize your work.

(3), communication skills

The so-called communication refers to unblocking each other's opinions. This kind of communication includes two aspects, inter-departmental communication and intra-departmental communication (including your subordinates, your colleagues and your superiors). The company is a whole, and the department you lead is a part of the whole, so it is bound to contact with other departments, and communication is essential. The purpose of communication is not who wins or loses, but to solve the problem. The starting point of solving the problem is the interests of the company, and the interests of the department are subordinate to the interests of the company. Communication within the department is also very important. As a supervisor, you need to understand, master, guide, assist and care about the problems in subordinates' work, their ideological trends and even their life. On the contrary, for your supervisor, you should also take the initiative to report, and reporting is also a kind of communication.

(4) Training the ability of subordinates

As a foreman, training subordinates is a basic and important job. No matter how big the unit you lead is, you should remember that the unit you lead is a whole and use the strength of the team to solve problems. Many supervisors are reluctant to hand over some things to their subordinates for good reasons. Give it to a subordinate, tell him, you don't have to understand it when you speak, you need to repeat it, and then you have to check it. Instead, you might as well do it yourself quickly. But the key point is, if this development continues, you will always have endless things to do, and subordinates will always do what you think can be done well. It is an important duty of the supervisor to let subordinates know, be able to do and teach subordinates to do things. The strength of a department is not the strength of the competent person, but the strength of the work of all subordinates. Sheep can lead a group of lions to easily defeat a group of sheep led by lions. As a supervisor, the important duty is to train subordinates into lions without turning themselves into lions.

(5) Job determination ability

Personally, the so-called job determination ability is essentially a job determination ability, which is very important for all people who work. To cultivate a person's ability to determine, we must first have a straightforward mind, or a good moral quality, which is the basis of job determination. For the right and wrong of the world, we can have a correct determination and distinguish right from wrong. Secondly, as a supervisor, you should have a clear determination, or decision, about what you are doing, whether it is a big event or a small event, how to do it, and who should do it. In fact, the job determination ability is a synthesis of the above four skills, and the embodiment of the supervisor's ability is the embodiment of his job determination ability.

(6) Learning ability

Today's society is a learning society, and today's enterprises must also be learning enterprises, and each of us must also be the main body of learning. There are two kinds of learning, one is book learning, and the other is practical learning, which should be carried out alternately. Only when you keep learning can you improve better and faster and keep up with the development of society. When we step into the society, we should take the initiative to learn, and regard learning as a habit and a normal state of life. Learning should be extensive, professional, managerial, business, life, leisure and all kinds of learning. The competition between people in the future is not about your past skills, but about your present skills. But how you study at the moment, which is the foundation of your future competition.

(7), professional ethics

Dante has a saying: the defects of wisdom can be made up by morality, but the defects of morality cannot be made up by wisdom. For people at work, whether employees or supervisors, professional ethics is the first. This is just like health, wealth, status and feelings are all important to a person, but health is "1" and everything else is "". As long as "1" (health) exists, personal significance can be infinite. Professional ethics is the "1" for people who work. Only with good professional ethics can the above six skills exist, and for a company, it is a qualified talent. Professional ethics is not the same as centripetal force to the enterprise, but as an employee, as a supervisor. No matter whether the company is good or not, no matter the position, no matter the salary, being responsible for self-occupation is a basic accomplishment and the foundation of personal development. As long as you are in the company for one day, you should knock the bell well.

The above are just some personal opinions. There are still many things to be done to be a good foreman. I firmly believe in one sentence: the master leads the door, and practice depends on the individual. Everything, personally, depends on self-perception, turning everything into something of self.

So they all respect me very much and obey my management. After one year, our work has been affirmed by the manager.

Third, reasonably arrange the cashier's duty and shift change

The cashier's work is not tired, but he has to be careful, so the cashier must adhere to a good attitude and vigorous energy at all times. Therefore, when scheduling the work of several employees, I always try my best to let the cashier have a good rest without affecting the work of the supermarket, and take care of their special situations.

Fourth, do a good job in the first-level work and share the worries with the leaders

As a foreman, I will never bother the leaders for the problems that can be solved at the cashier level, and I will never miss the opportunity to report to the leaders for instructions on the major events in the supermarket.

This year, although the work has achieved necessary results, there is still a lot of room for development. I believe that as long as I work together with our cashier, I will do a better job.

year-end summary of cashier work 2

I haven't been engaged in cashier work in supermarkets for a long time, only one month in winter vacation, and my own quality and professional level still have a necessary gap from the actual requirements of the work, but I can overcome difficulties, study hard, correct my work attitude, consult and learn from other comrades enterprising, do my job well and make my due contribution to the development of supermarkets. Now, it's a summary of my work to talk about my own experience and experience in view of the problems I have encountered in my work.

(1) Work information

As a cashier, the daily work mainly includes:

1. Counting the reserve fund and seeing the matters needing attention in the handover of the previous shift.

2. Clean and keep the countertop clean.

3. Manage your own cash safety at your respective cashier points, and then stick to your own jobs.

4. When receiving guests, smile and serve them, say hello enthusiastically and actively, ask the guests what they need and provide corresponding services. When answering guests' questions, you should also keep smiling, articulate clearly and provide clear and accurate information. When dealing with guest complaints, you should take the initiative to apologize, patiently explain the reasons to the guests and seek their understanding.

5. When the guest checks out, he/she will take the initiative to show the bill and briefly explain the consumption details. (1) Cash should be collected correctly for existing guests, so as to distinguish authenticity and correct change. Please count the guests clearly, please take care, and welcome to visit next time. (2) The guest who transfers money should know whether it is possible to transfer money. If it is not possible to transfer money, explain the reason to the guest, ask the guest to pay cash, insist on transferring money and ask the guest to contact the person in charge, and the person in charge will inform the cashier to transfer money. If you can transfer money, ask the guest to sign and confirm the consumption, indicating the name of the unit and the room number. One thing we should pay attention to here is the scene of the deposit at the front desk. When the deposit is insufficient, guests should be reminded to pay the deposit at the front desk. As a cashier, you must be careful to avoid unnecessary losses to customers, the company and yourself. Keep in touch with colleagues at all points in order to work better.

6. You must abide by the cashier's job responsibilities and related precautions.

(II) Work Summary

1. As a cashier who deals with cash directly, he must abide by the operation discipline of the shopping mall. Cashiers should not take cash with them when they are in business, so as not to cause unnecessary misunderstanding and possible private transfer of public funds. Cashiers should not leave the cashier's desk without permission when collecting money, so as to avoid losing money or causing dissatisfaction and complaints from customers waiting for settlement.

2. Cashiers are not allowed to open the cash register drawer at will to check the figures and count the cash. Opening drawers at will not only attract people's attention and cause unsafe factors, but also make people suspect the cashier's malpractice.

3. When the cashier leaves his post temporarily, he should put the "Stop Receiving" sign on the cashier's desk. If other cashiers take over the post, count out the spare change and give it to the receiver, and divide the rest of the cash separately. When returning to work, check whether the cash received by the post taker matches the amount of the receipt.

4. To collect money in strict accordance with the collection procedures stipulated by the company, it is necessary to check each sum on the receipt with a calculator before collecting money, and then enter it into the computer after the calculation is correct. The counter number and price entered on the computer should be consistent with the small ticket issued by the counter. In the process of collecting money, we must insist on: singing, singing and paying, singing and looking for, so as not to cause unnecessary trouble. In the process of collecting money, do not miss, collect more, and collect more. After receiving the payment, check whether the counter and amount of the printed receipt are consistent with those of the receipt issued by the counter.

5. Treat customers with polite language, speak with respect and kindness, and don't speak loudly to customers. As a member of the service industry, what we can do is to serve customers and make them satisfied. This requires us to have a good personal quality, to receive every customer warmly and patiently, and not to bring in our little emotions at work, which will cause you a lot of unnecessary troubles at work. In order to prevent conflicts between ourselves and customers, we must adhere to our own mentality.

The above is my personal experience and summary in my work. I look forward to your valuable comments from my superiors and colleagues, and I will try my best to do better.

year-end summary of cashier work 3

I'm glad to have this opportunity to talk with you about some feelings and experiences at work. The topic of my speech is: Based on my own work, serve as a good customer caring person with our smile. If you are a drop of water, do you moisten an inch of land? If you are a ray of sunshine, do you light up a bit of darkness; If you are a screw, will you stick to your post forever? This is a passage in Lei Feng's diary, which tells us that we should give full play to our potential and make the greatest contribution in any post! In fact, dedication is not harsh on anyone. You can't grow into a towering tree and be a pillar. You might as well be a grass and offer a little new green to your youth. We can't embrace all rivers with a broad mind like the ocean, and how can we not be a stream that holds nectar for the land that gave birth to us? You can't be the darling of heaven, so why not inherit the spirit of love and dedication and contribute to the development of _ _ _ ...

When people meet each other, the first impression is often made in the first few seconds, but it takes a long time to change it. A good first impression comes from a person's appearance and speech, but more importantly, it depends on his expression. Smile is the expression that can give people a good impression, increase friendliness and communication, and make people happy. A person who smiles at you will show his enthusiasm, cultivation and charm, thus gaining people's trust and respect. So, do you smile in your daily life and work? Smile is the golden key to interpersonal communication. As a cashier in a shopping mall, the smile is a symbol of beauty and a warm embodiment, giving customers a spring-like feeling. When customers are happy to buy a satisfactory product to pay, they will not only get an excellent one.