Specific provisions on returning one item to the store and losing three items.

1. If the hotel takes the order but fails to provide the housing, the arranged housing conditions are inconsistent with the reservation, and the customer has the right to demand triple compensation.

2. After consultation between both parties, the accommodation provided is good and the booking specifications are consistent, so the customer has no right to claim compensation. The hotel didn't take the order because of the platform problem, and the customer didn't have a room to live in, so the customer has the right to claim compensation from the platform.