How can hotel guests reply without conditioner and gym?

Thank you for your trust and affirmation. The hotel is equipped with supporting facilities according to the relevant national star regulations. I hope you have a good trip.

Unreasonable opinions put forward by customers do not need to be answered directly. If you win customers over, your interests will be gone, which can imply that you are doing it according to the national star requirements, and customers will not know the star requirements of 1-5 stars). Hope to adopt. Thank you.