Source of hotel front desk commission

Mainly from individual guests and guests who have not checked in, if there is an upgrade, the commission will be paid according to the difference between the actual check-in price and the commission price stipulated by the same-room hotel.

Calculation formula: royalty amount = (actual check-in price-counter price) × actual check-in days× 5%.

2. Upgrade sales commission

All guests who are recommended to stay and upgraded will pay commission according to the difference between the actual room rate of the guests and the latest booking price of the marketing department. These include:

(1) Hotel agreement customers who have not booked in advance and checked in at the agreed price will not receive commission; If you book in advance or upgrade after promotion, you will be given a commission according to the difference between the actual check-in price and the latest booking price of the marketing department.

(2) make an appointment online. If the guest stays in the reserved room type, no commission will be given; If the guest upgrades to a higher room type after being recommended by the front desk, the commission will be given according to the difference between the actual check-in price and the latest booking price of the marketing department.

Hotel front desk job description

1, responsible for daily guest reception, check-in, check-out and consultation.

2, responsible for the maintenance and management of the front desk health;

3. Responsible for urging the guest room to check out today, and charging the room renewal fee;

4, responsible for leading the guests into the room, briefly introduce the room equipment, service characteristics and usage, etc. ;

5. Be responsible for answering telephone inquiries and making appointments;

6. Be responsible for storing and keeping the guests' luggage;

7. Be responsible for the invoices of the guests after consumption.

8. Track the arrival of guests and inform the hotel of the specific location and check-in process. Individual guests need to confirm the room rate in advance;

9. Understand and master the current and future room reservations;

10, familiar with the front desk computer operating system, program-controlled switch, door lock control system, membership card system and bank credit card system, familiar with the use of various facilities and equipment at the front desk;

1 1. Manage all cash, accounts and documents when you are on duty;

12, record guest comments and suggestions, and accept guest complaints.