What if Ctrip doesn't get a refund on the wrong date?

Hello! Thank you for your attention to Ctrip.com! If your hotel order is not guaranteed, prepaid or guaranteed before the latest cancellation and modification time, you can enter the order details and cancel the hotel order. The fee will be refunded according to the original payment channel ~ If your hotel order is guaranteed and the latest cancellation and modification time has passed, you cannot cancel or modify it again. ...