Personal summary and evaluation of hotel waiters

Company management is not an individual behavior, and a person's ability is bound to be limited. If everyone is twisted into a rope, we can get twice the result with half the effort. But this must be based on the fact that every employee has a high professional quality, a sense of responsibility for work and a good moral quality, otherwise team spirit will become an empty talk. Share a personal summary of a hotel waiter for your reference.

Personal summary of hotel attendants 1

The year of 20_ has quietly ended, and X Hotel has also made great breakthroughs and changes in this year. As an ordinary member of the hotel, I feel change in stability, innovate in change, develop in innovation and feel pressure in development. This year has an indelible memory and unrepeatable significance for me and my administrative department. In daily management, corporate culture construction, human resources, quality inspection, safety, outsourcing and other aspects have gained a lot. Every job I have experienced and completed has become the driving force for the future and laid a good foundation for the work in these 20 years. Today, I will briefly summarize the work of individuals and administrative departments and report my work ideas in the past 20 years to leaders and colleagues. I hope you can correct me.

Looking back on the work in the whole year of 20_, we can say that there are gains and losses. As a shareholder of the hotel and a member of the board of supervisors, my work and responsibilities also make my sense of responsibility and utilization increasingly enhanced. Before I entered the hotel, I knew little about this industry. In the short period of half a year after I arrived at the hotel, with the help and assistance of leaders and colleagues, I have made great progress in my own and departmental work. Of course, many problems have occurred in the past six months, but they are also providing enough experience and capital for my work and personal growth. I summarize and analyze the work of individuals and departments, and summarize my work for 20 years as follows.

I. Description of work achievements

(1) Over the past six months, significant progress has been made in departmental work, and important achievements have been made in standardized management and institutionalized construction;

⑵ An important breakthrough has been made in outsourcing, which has laid a foundation for the hotel to create a good external business environment;

(3) Progress has been made in human resources work, from personnel selection and training to scientific management and deployment of human resources;

(4) Quality inspection has made progress and the quality inspection system has been basically established;

5] The work of the Administration Department provides basic support for the overall work and operation of the hotel, keeps close contact with various departments, and makes concerted efforts for the development of the hotel in Qi Xin.

Second, the work error summary

(1) There are still some irregularities in the internal management of the department in a short time, which affects the overall effect of the work;

⑵ Pay attention to work quality and efficiency, emphasize strict management, and pay insufficient attention to employees' lives. In the future, we will strengthen communication with employees to ensure that we can better meet the job requirements;

(3) The training work is not systematic, so we should pay attention to improving it in 20 years;

Third, personal advantage analysis

(1) Strong affinity, certain management foundation, willing to work under pressure and able to adapt to the working environment quickly.

(2) Strong learning ability, able to master new knowledge in a short time and apply it to practical work;

(3) Ability to coordinate and control, be good at communication, and have strong control and management skills;

(4) Careful work and being good at starting from the details are of great benefit to the work;

Fourth, personal disadvantage analysis

(1) Being engaged in the hotel industry for a short time, he may lack professionalism;

⑵ We should further improve the control and grasp of our own personality shortcomings, strengthen our strengths in our work, try our best to avoid our weaknesses and improve our work behavior.

Personal summary of hotel attendants II

I have been working in the hotel for three months. During these three months, I grew up every day. My work performance these days tells me that there is nothing wrong with the job I chose as a waiter, at least it is what I want to do. In just three months, I can grow to this extent. I am personally satisfied, but the leaders have great expectations of me, especially the manager. He thinks I am the most serious waiter he has ever seen in the past two years, and I won't be complacent about it. On the contrary, I think I did this when I first came to the hotel, so I can't be worse than now. To this end, I made a summary of my work during this period.

First, strictly abide by the rules and regulations of the hotel

This is not my first job. I have done a lot of work before, so I know exactly what kind of employees leaders want. An undisciplined employee can't get a good look from the leader, so I haven't made a mistake or asked for leave since I worked for three months. This is a very unacceptable thing. Hotel leaders also told me that there are many regulations on the management of employees in our hotel, and there is still a great possibility of mistakes. But in my opinion, as long as we write them down and have stronger self-control, there will be no possibility of violating discipline.

Second, the leadership's work arrangement, unconditional obedience

Hotel is a service industry. As a waiter, I have to understand this. If I still have this doubt when the leader arranges work for me, I may not finish the work when I ask. Even if I doubt it is feasible, I will wait until the work is finished, but generally I think it is unconditional, because it is an important means to ensure work efficiency. I know very well in my heart that leaders are born with the idea of leadership. As employees, they just need to perform their duties well. In these three months, I have never had any unhappiness with the manager.

Third, have a clear understanding of your work

What is a waiter, that is, to ensure timely and decent service to the guests who come to the hotel for consumption. When serving, I always put myself in others' shoes. If I were a guest in front of me, what kind of service would he want? Bowing, smiling, polite expressions and so on, I will use them one by one in the process of service, and then after each service, I will start to wonder if there are any steps I can correct in the process of service. If I want to do it, I will try my best. I'm not here to fool around.

Hotel is really suitable for my work unit. If nothing happens, I think I will be willing to work in the hotel all the time and develop here. Working here feels very comfortable, not tired, and can also feel the love between colleagues. I believe I can be an excellent employee of the hotel.

Personal summary of hotel waiter 3

In 20 years, under the correct leadership of the manager, with the active support and great help of my colleagues, I was able to be strict with myself, better perform my duties as a supervisor and better complete my tasks. To sum up, I have gained a lot.

First, learn at work and constantly improve your professional level.

As a supervisor, first of all, if you have a high professional level, you can win the support of your colleagues and take good care of the people below. For a student who just graduated from school, I have too much to learn. With the continuous expansion of the company's scale, new requirements are put forward for our supervision work. Through learning, I can always know all kinds of abilities in advance and give guidance to the following employees.

Second, staff management, to do a good job of staff management and guidance, although Du Zhi is not a big leader, but he also manages a bunch of people. It is the trust of the leaders that makes me shoulder this heavy responsibility. Therefore, at work, I always have strict requirements for them. No matter who violates the discipline, I will not tolerate it. It is precisely because I can be strict with myself in life, manage boldly and care about the employees below.

Third, on-site management, which is a big concept, contains a lot of content. I will summarize my work from the following small aspects:

1, the code of conduct on site, generally speaking, I don't think it is well controlled. Among them, gfd's words were not said by the company, which gave employees a chance to make excuses, and I had no way to control this situation. I want to learn how to deal with and manage the on-site code of conduct of employees from my future work.

2. The first floor of the venue environment is the facade of the company. Usually, the flow of people is relatively large, and the hygiene is not bad. However, I don't think I can think of all the ways to deal with some emergencies. I don't think I can manage cleaning.

Cardiopulmonary bypass has lagged behind others in this link, and because I hurt all the managers on the first floor this time, I also learned a lot from this "tuition". I believe I will be more alert to these things after this incident.

4. I can't control the commodity management link led by the manager well. The general manager always asks us to check their products frequently. Of course, through these inspections, many problems can be found and reflected in time, and these problems can be nipped in the bud.

Fourth, I pay special attention to the first-level work and share my worries with the leaders. As a supervisor, I will never disturb the leaders for the problems that can be solved by the salesperson level, and I will also report to the leaders for instructions without losing the opportunity.

After 20 years' summary, I have several feelings and 20-year plans:

The first is to cultivate team spirit. Because company management is not an individual behavior, a person's ability is bound to be limited. If everyone is twisted into a rope, we can get twice the result with half the effort. But this must be based on the fact that every employee has a high professional quality, a sense of responsibility for work and a good moral quality, otherwise team spirit will become an empty talk. So how to actively carry forward team spirit? Specific to each employee, if your efforts and achievements are recognized by the leaders, it will inevitably affect your colleagues around you. Everyone follows your example, and your progress invisibly drives everyone's progress. On the contrary, the achievements of others will also become the driving force for your continuous progress, thus forming a chain reaction of a virtuous circle.

Second, learn to communicate with departments, leaders and employees. The organizational distribution of a company is like a net, and each department seems to be independent, but in fact there is an inevitable connection between them. Take the field service department as an example. Every department has to deal with daily affairs. Keep in touch with all departments and ask them to cooperate with each other and correct problems in time when they are found. In this way, the supervision function is effectively played, and secondly, the information can be fed back to the leaders in time, so that the work can be changed from passive to active.

The third is to have an enterprising heart to climb the peak forever. This puts higher demands on our grass-roots managers-sailing against the current, not advancing or retreating. If you want to develop your career, you must arm your mind to adapt to the market competition environment of survival of the fittest.

How many times in life? In the days to come, we should turn our thoughts into actions and paint the blueprint for the future with our diligence and wisdom.

Personal summary of hotel waiter 4

Time flies, and the new year comes in a cycle of day and night. There will be a temporary new beginning in ordinary work. Summarizing the dribs and drabs of the work in the past year, there are always some unforgettable merits and demerits. There are always some disappointments in work or life. I try my best, but sometimes I can't get the affirmation. In this coming year, let me give full play to my strengths, do better if I am good, and strive to improve my shortcomings. Let yourself cope with the new beginning with the fullest mental outlook.

Summarizing the past year, I am serious and responsible. Smile at every guest and make them feel at home when they come to the hotel. The front desk of the hotel is an important department of the hotel, and I strive to do a good job of communication and coordination between departments in my work. Ensure that the guests who stay can live in peace of mind. Obey the instructions of the leader, unite with colleagues, be polite to others, obey the distribution, and do your job wholeheartedly.

In the new year, I will continue to create value for the hotel in my ordinary work.

Personal summary of hotel waiter 5

On the first day, it was early morning when we got off the bus, and it was still gray. Then we were taken to the dormitory by the management of the company. Hardly had we sat down when we heard a knock at the door. As soon as we opened the door, Manager Ge came in. I am very touched to hear that there are still people who care about us in this strange city. Manager Ge said, "I'll take you to the company to see the familiar environment later." When the next day arrived, intensive training began. I was very tired during training. Many students wanted to leave, but I finally gritted my teeth and endured it. After a week of training, I was introduced. The rigorous examination, written first, followed by practical exercises, finally ended around 6 pm. Everyone breathed a sigh of relief and thought they were finally liberated, but what was waiting for us was separation. April 28th is the day when everyone leaves.

And that's how I came to Yitian Store. When we first arrived at the store, Manager Tu arranged for the people in the store to show us around. I thought this was where I would work in the future. I thought to myself, I must work hard so that I won't live up to so many days of hard work. I attended the pre-class meeting at 5: 30, and I felt quite good. After that, Director Zheng asked us to stay and arranged a master for us. That's right. May 1 day, officially started working with the master. At this time, my heart began to be at a loss. Why did I study international business at school, but why did I come out as a waiter? What about my efforts in school these two and a half years? I didn't understand it for a while, but the busy work left me no time to think about it. Later, I found that being a waiter was not that simple. During this period, I learned a lot of knowledge and theories that I couldn't learn at school.

The leaders are very caring and warm to us, and appreciate the hard work and happiness of the waiters in the catering industry. Sometimes it is very happy to satisfy the guests through their warm service at work. Sometimes, some grumpy guests will be scolded, although they will feel wronged, but sometimes they will think: life is only a few decades, why suppress themselves for such a trivial matter and make them unhappy? Take this as a routine and slowly digest it when you are full. Maybe you have a lot of things to do, too. Be self-disciplined. In fact, our work is in contact with different people and things every day, dealing with all kinds of people, which requires skill, courage and courage, as well as the speed of work and serious responsibility for things, which individuals should constantly improve in their daily work. If you are a waiter, you must do a good job in order to be worthy of the trust of your superiors and pay back.

After working for three months, I just passed the formal examination and am waiting for the result. If I pass the exam, I will take another step and surpass the people at the same starting point. This is an opportunity given to me by the company and the leaders. If I don't work hard and pay attention, maybe this opportunity belongs to others. So I am constantly trying to improve myself from my daily work, just like going up the stairs. You never know which step you can take without hard work. After passing the exam. Officially took over as a Commissioner and began to contact the dense numbers and products. For example, I need to know the price, taste, storage and daily sales of special products. I need to do statistics, how much each group sells every day, how much each person sells every day, and make its inventory. I need to make a summary every week. It summarizes the daily sales this week, as well as its cost and gross profit. After it is completed, it will be sent to the management company, and its monthly statement will be completed before the end of the month. And its ranking, which product sells best and which product sells worst. Do you want to cancel or not? When I first came into contact with these products, I felt very troublesome. I'm always worried that things will disappear, or that I made a mistake. All this is very careful, I can't make mistakes. If I make a mistake, I'll follow you every month. Slowly, I will get used to it, and I won't be afraid of this or that. It feels so simple. Everyone in the company says I learn fast.

When I started to pick up the specialty shop assistant, no one else was convinced. They said a lot of ugly things behind my back, saying, "Why can she get off work so early? Why can she not clean? " At first, I felt wronged. Do I get off work early? Am I not like you? Even if I settle the bill, I have to wait for you together. Can I go first? Who else says I don't clean? I also have special hygiene to do! And where are you when I usually do too many accounts, or when I work overtime every month? You left work early, and I still work overtime alone, using my own time. What am I doing? Who can understand the grievances in my heart? You only saw the surface of me. What else did you see? But I survived all this, and I thought about leaving halfway, but what made me feel like I had come all the way? Isn't it just exercising yourself? Why give up halfway?

Whether you are doing well is seen by your superiors, not others. If you can't bear it, is it still exercise? Where is the power without pressure? I have been working for more than half a year. In the past six months, I have tasted the ups and downs, only to find that the work is hard and not easy, and only to realize the hard work of my parents and the difficulty of making money. There are always some gains and mistakes in the work, which makes people think for a long time. Now I have transferred from the service department to the customer service department, and I have new skills and knowledge to learn. For example, answering the phone is to make an appointment from various places every day, and the tone of answering is very polite. I can't be as casual as answering personal calls. I will carefully remember the questions asked by the guests and answer them. These all require skill. I am still learning, as well as hospitality skills, familiar with signing customers, calculating passenger flow and so on. I believe that no matter where I go, I can do my job well as long as I study hard. Now I have two jobs!

There is more work than before, because the new department has a lot to learn and has to start from scratch, but isn't life just learning? Studying more is good for you! I believe that if you are willing to learn, you can't learn anything, because nothing is difficult in the world, and nothing is impossible to a willing mind!

All these are the platforms provided by West Lake Spring. I am very grateful to "Business School" for giving me this job opportunity, and I also want to thank "West Lake Spring" for dancing on this big stage, where we can learn what we need. I believe that in the near future, I will definitely go up a flight of stairs to visit.

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