How to complain if you are cheated in a hotel?

Complaints about hotel fraud: Consumers who encounter price fraud can complain to the price department by calling "123 15", letters, emails and online messages.

When making a complaint, it is necessary to provide the facts and relevant evidence of the respondent's violation of laws and regulations. Therefore, everyone should pay attention to retaining evidence materials when spending, such as invoices, consumption lists, receipts, credit card records, bank remittance records, screenshots of successful online transaction payments, etc.

Prevent the hotel from being pitted.

During the inspection, the price department mainly warned the relevant hotels and hotel operators to do a good job of clearly marking the price according to the specified requirements and provide accommodation services, and should indicate the room type, price and settlement time; When adjusting the room charge, the charging standard should be indicated; If the room supplies are charged, the charging scope and standard shall be indicated; Where the goods are damaged, the compensation standard shall be marked.

Providing paid services such as washing, telephone, appointment, etc., shall indicate the service items, contents and charging standards, etc.; When the price changes, it should be adjusted in time, publicized in advance and clearly informed to consumers before booking or check-in, and no unmarked fees should be charged.

In addition, operators are required not to engage in price fraud, not to use deceptive or misleading language, words, pictures and other pricing methods to induce consumers to trade with them, and not to attract customers at low prices and settle accounts at high prices.

When you check in, you should carefully check today's house price, online booking tips, room change reminders, holiday house price instructions, check-out requirements and so on. Publicize hotels and hotel operators to avoid disputes and losses caused by omissions; After booking online, confirm the relevant information with the hotel and the hotel operator again to avoid the travel trouble caused by the information transmission problem between the hotel and the website.

Confirm the daily accommodation fee with the operator before check-in and lease renewal to avoid the operator's arbitrary price increase; If a preferential agreement is reached with the operator, it should be implemented in words to avoid the operator's denial afterwards.