Requesting a hotel management system (comprehensive).

The quality of a qualified hotel manager can include three aspects: basic quality, professional and technical quality and management quality. (Edit this paragraph Ten Elements of Hotel Management

One purpose: Customers are God, repeat customers. Two attitudes: attentiveness, smile. Three yields, three gentlenesses: give up seats, give way, give way to elevators (stairs); walk lightly , speak softly, act lightly. Four diligences: diligence in eyes, diligence in speech, diligence in feet, and diligence in hands. Five cleanliness: clean work clothes, clean personal clothes, clean service supplies, and clean environment. Six arrivals: When guests arrive, they arrive with a smile. , Warmth, welcome, honorific, and service are the same: foreign guests and domestic guests are the same, strangers and regular guests are the same, free time and busy time are the same, inspection and non-inspection are the same, and the leadership is present. The service is the same as if you are not present. The seven sounds are: welcome, greeting, honorific, thank you, apologize, answer, and see off guests. Eight services: standing service, smile service, and active service. , honorific service, flexible service, family service, sales service, tracking service. Nine standards: service should be standardized, appearance should be standardized, standing should be standardized, squatting posture should be standardized, gestures should be standardized, language should be standardized, guidance should be standardized, and treatment should be standardized. 10. Be proactive: take the initiative to greet guests, take the initiative to say hello, take the initiative to guide guests, take the initiative to introduce the situation, take the initiative to serve guests, take the initiative to promote, take the initiative to take care of the elderly, weak, sick and disabled, take the initiative to carry luggage, and take the initiative to press the elevator button. , Actively solicit opinions from guests.