Front desk supervisor’s concise work summary

Time is passing by and never stops. A period of work has ended. Looking back at the past work, I feel more fulfilled and gained a lot. It is time to summarize the past achievements in the work summary. I believe many friends don’t know how to write a work summary. The following is a concise work summary of the front desk supervisor that I compiled (6 general articles). It is for reference only. Let’s take a look. Brief work summary of the front desk supervisor 1

Some of the hotel’s equipment and facilities have been updated and renovated. The third floor, which has been abandoned for many years, has been renovated and opened for business, making up for the vacancies in the hotel’s entertainment projects and making the hotel’s service projects more complete. The odor problem was fundamentally solved by opening the windows for ventilation, and at the same time, the old TVs in the guest rooms were updated... All of which brought vitality and hope to the hotel. The updating of hotel equipment, the improvement of service items, and the further improvement of staff service standards have enabled XX Hotel to achieve its best ever second place in the star review review in XX, making XX Hotel have a greater presence in the hotel industry. high reputation. All of these are inseparable from the effective management of store-level leaders and the efforts of employees in various departments of the hotel. Therefore, the hotel pays more attention to the spiritual civilization construction of employees and creates a good living space for employees. It transformed the hotel's laundry room into a spacious staff restaurant and staff activity room, and added billiards, table tennis tables, chess and cards and other entertainment Projects and various competitions have been held many times, which not only enhanced the physical fitness of employees but also enriched their spare time life. The hotel also installed solar hot water in the employee dormitories, solving the problem of employees taking baths in winter. All these employees can only repay the hotel through serious work. This year, despite the constant changes in personnel in the front office, all employees were still able to overcome difficulties, unite and forge ahead, and successfully completed various reception tasks assigned by the hotel. Throughout the year, they received four VIP groups and held countless meetings This time, the entire reception process was well received by the guests. Over the past year, the front office has done the following tasks:

1. Strengthen business training and improve employee quality

Front office As the face of the hotel, every employee has to face the guests directly. The working attitude and service quality of the employees reflect the service level and management level of a hotel. Therefore, the training of employees is the focus of our work. This year, we will focus on the five Each branch has formulated a detailed training plan: for the switchboard, we conduct training on language skills for answering the phone; for baggage delivery and storage services at the baggage office; training on etiquette and courtesy and house sales skills for receptionists; especially for July this year All front office employees received a month-long foreign language training to lay a certain foundation for this year's star rating review. Only through training can employees further improve their business knowledge and service skills, so as to better serve guests. Provide excellent service.

2. Instill in employees the awareness of “increasing revenue and reducing expenditure, increasing revenue and reducing expenditure”, and controlling costs

“Increasing revenue and reducing expenditure, increasing revenue and reducing expenditure” is the unwavering pursuit of every enterprise. The front office department Employees actively responded to the hotel's call, carried out conservation and expenditure-saving activities, and controlled costs. In order to save costs, the front office department purchased plastic baskets to hold the team's keys, which reduced the use of key bags and room cards, saving the hotel money (originally, no matter whether it is a group or individual guest, each room must fill in the room card) And use the key bag. By not using the room card and key bag in the team room, the cost is greatly saved. The room card is 0.18 yuan/piece and the key bag is 0.10 yuan/piece. There are more than 100 team rooms every day, which can save a sum a year. Larger expenses); the business center uses expired reports to print draft paper; urges accommodation employees to save water and electricity; control office supplies and make good use of every piece of paper and every pen. Through these controls, the front office department can make its due contribution to the hotel's revenue generation.

3. Strengthen the sales awareness and sales skills of employees and increase the occupancy rate

The front office department actively promotes the sales of individual rooms according to market conditions. This year, the hotel has launched a series of Room promotion plans such as: fan rooms, points cards, vouchers, thousand yuan cards and other promotional activities. The receptionist flexibly grasps the room price according to the hotel's preferential policies according to the market conditions and the occupancy situation of the day. The individual guests at the front desk have obvious influence. Increase, the occupancy rate has increased, the receptionist emphasized: "As long as the guests come to the front desk, we must try our best to let the guests stay" to strive for more occupancy rates.

4. Pay attention to the coordination between various departments

The hotel is like a big family. Friction will inevitably occur between departments at work. The quality of coordination depends on the work. Lieutenant General was greatly affected. The front office department is the central department of the entire hotel. It has a close working relationship with the catering, sales, guest room and other departments. If there is a problem, we can proactively coordinate and solve it with the department to avoid the deterioration of the matter, because everyone ***The same purpose is for the hotel. If it is not solved and handled well, it will have a certain negative impact on the hotel.

5. Strengthen the management of various reports and customs declaration data

The front desk registers each guest in accordance with the regulations of the Public Security Bureau and enters it into the computer. The information of overseas guests is passed The hotel's customs declaration system promptly reports to the National Security Bureau's Exit and Entry Management Section, conscientiously implements the notices issued by the Public Security Bureau, and reminds each guest to store their valuables. A dedicated person is assigned to be responsible for all reports and data in the front office, who will classify and archive the reports and report them monthly. Comparing the guest room revenue in 2009 with the guest room revenue in 2007, the occupancy rate increased by 9.46, but the revenue decreased by 240223.07 yuan. The main reason is that the vicious competition between the hotel industry led to a decrease in the average room price, an increase in occupancy rate and a decrease in revenue. To reduce the phenomenon, the guest room summary sheet is attached.

The results are gratifying, but we are also deeply aware of and appreciate the shortcomings:

1. Lack of flexibility and initiative in service;

2. The aging equipment of the switchboard causes poor lines, which often leads to customer complaints;

3. Some new employees are not proficient in their job operations;

4. The photocopier in the business center is aging. The poor performance of the copier has affected the income of the business center. This year, the business center's cash income from copying is only 2812.9 yuan. Attached is the business center's business center operation summary table in 2009:

Business center operation summary in 2009 Table

Project Cash Desk Collection Total Internal Signing and Exemption Total Remarks

Copy 2812.9 665 3477.9 13 3490.9

Typing 2549.5 1031 3580.5 12 3592.5

Fax 3931.2 668.8 4600 10206.1 14806.1

Local call 2466 2.8 2468.8 1.1 2469.9

Long-distance call 2648 3.4 2651.4 2.2 2653.6

Other income 54 54 54

Total 14461.6 2371 16832.6 10234.4 27067

According to the hotel’s new sales targets and tasks for the business department, 20xx is an important year for the front office department, in order to cooperate with sales The department has completed its tasks and specially formulated a work plan for XX years:

1. Continue to strengthen training, improve the overall quality of employees, and improve service quality;

2. Stabilize the workforce and reduce the number of employees

3. Complement the aging "hardware" and "software" to make up for the shortcomings of aging equipment by improving service quality;

4. Improve the house sales skills of front desk staff, Increase the occupancy rate of individual guests and strive to complete the sales tasks assigned by the hotel.

The new year has begun. All front office staff will provide guests with the best quality services with a new spirit and practical actions, and implement the purpose of "guests first, service first". A concise work summary of the front desk supervisor 2

One year has passed, and I have been working as a hotel front desk supervisor for another year. It really flies. This year, I managed the work of the front desk, stayed at the forefront of the hotel with all the front desk employees, and did my own responsibilities for the good development of the hotel. The following is a summary of the work I have done:

1. Strengthen business training for employees

Based on service with a smile, train everyone in service skills. As a front desk employee, you must provide high-quality services and satisfy the customers who come to the hotel in order to improve the performance of the hotel. The front desk is the lintel of the entire hotel, and service is the first priority. Therefore, this year, business training will be conducted for employees once or twice every month to train all employees in service skills so that each employee can perform better at work. According to the training plan, after the training, they will also be assessed to motivate employees who have done well, encourage those with poor performance, and try to cultivate everyone's business skills as much as possible. Near the end of the year, our achievements in the past year The training has been very effective, and the staff at the front desk can provide customers with satisfactory services.

2. Strengthen the construction of the workforce

Over the past year, I have worked hard to do a good job in reception and room booking at the front desk, and through reasonable arrangements for employees, let employees perform their duties job. There are one or two meetings per week and three collective meetings within a month to bring everyone together to summarize and reflect on their work. Through everyone's reflection on their work and asking questions at the meeting, the team gradually grew and united everyone to do a good job in all aspects of the front desk.

During this year, because the hotel's passenger traffic is relatively high, our front desk staff often work overtime. This year, through the hard work and serious attitude of all the front desk staff, we completed the hotel's reception and room reservations.

3. Insufficient work

1. The reception service is not good enough

This is due to the fact that the etiquette in this aspect was not paid attention to during the training, so the employees were When visiting customers, many etiquettes are not done well, so the quality of reception service is not good.

2. Strict discipline management

Since I am busy with other jobs, I am not very strict in managing the discipline of employees at work, which leads to some of them not being serious at work. There were three days of fishing and three days of drying nets, and as a result, customers were not received in a timely manner, which affected the effectiveness of customer service.

In the new year, I will definitely strengthen the management of everyone, work hard to pay attention to all aspects of the front desk work, achieve unified management, receive more customers for the hotel, and increase the hotel's passenger flow. In the coming year, I will also put forward higher requirements for my work, so that I can contribute to the more exciting development of the hotel. Concise work summary of front desk supervisor 3

I was just promoted to supervisor in the first half of this year. In fact, the change in position has brought me a lot of pressure. In the blink of an eye, this year has passed by inadvertently. For this job, I did my best to fulfill my abilities and responsibilities. Although I did not do a very good job this year, I think I have laid a good foundation this year, and next year's work will be smoother on this basis. Below I have made a summary of my work this year:

1. Lead by example and study hard

This year, I have just been promoted to the position of front desk supervisor, and under pressure There must be some on there. The first half of the year is mainly a process of familiarization and mastery. For everyone who has just been promoted, the most important thing is to stabilize themselves and not to be too proud. This time in the position of supervisor, I have always maintained a very low-key attitude, blending in with my colleagues as before, and uniting our small team. But there are also some things in the middle, that is, I have a different understanding of management. First of all, I think we should improve ourselves first. This is true for me and every front desk employee. We represent the company. Therefore, our image is very important, and as a leader, I should take the lead and make some achievements first.

2. Management team, unity and cooperation

In the second half of the year, some major achievements were achieved in team management. In our hotel industry, the front desk is very important. I have been working in a hotel for almost five years, and I actually have a lot of experience. But just entering management work, there are still some parts that I have not mastered. During this year, I kept trying and learning, and finally established our team with my own understanding and hard work. I realized that as a front desk supervisor, if you want to reach a common understanding with your colleagues, you need to communicate more with them, contact them more, and don’t put yourself on a high pedestal, as if the work at the front desk belongs to them. Things, this is the core that affects teamwork. In addition to doing your own management work, you must also build your own team, so that the work can progress more smoothly.

3. Continuous training to improve the collective

This year, I organized many trainings, and the content of the training was also about the core aspects of front desk work. One of the things that impressed me the most was during the etiquette training. In fact, many colleagues did a good job in this aspect. I didn't notice it before, but it wasn't until this training that I realized that my colleagues in many departments were doing better than me, and this was something I should learn from.

I stand in this position, so I naturally have my own advantages, but no matter which status I am in, I should keep a low profile and study, so that the road in the future will be smoother! Concise work summary of the front desk supervisor 4

Unknowingly, the work of the front desk supervisor this year has been successfully completed. I feel honored to be able to contribute to the development of the hotel through the completion of this work, because this is the development of the hotel. This important year has made me devote a lot of effort. In addition to managing the front desk staff, I will also strictly demand myself at work. However, looking back at the completed front desk supervisor work made me realize that I have many shortcomings. A brief summary of the hotel front desk supervisor's work this year.

Do a good job of patrolling the front desk area to urge employees to perform their duties. The completion of front desk work is very important to the development of the hotel and naturally cannot tolerate any negligence. Therefore, I have strengthened supervision in this area and Employees are required to do a good job at the front desk, at least if they fail to do a good job at the front desk, they can make corrections in time. When employees are unable to make the decision, they will help them complete the work. In short, they must have strict requirements in front desk work to be able to do so. Through the accumulation of experience to improve overall quality, I will also hold regular meetings every week and let employees discuss problems encountered in front desk work. By brainstorming, employees' doubts at work can be well resolved.

Seriously carry out customer reception work and register the appointment. I understand that the reception work is the main responsibility of the front desk staff, so whether the customer comes to handle business or handles it by phone or online , I will do a strict registration to help the other party handle the business. When handling the process, I will also ask the customer to show their identity document. For me, being able to do this job well also means that I can bring a good experience to the customer. Even the completed front desk work will be reflected on whether there are shortcomings. Because I attach great importance to it, the front desk work this year can be completed better.

Focus on improving efficiency so that customers can be satisfied when handling business. Since some customers check in or check out at similar times, queues may also appear when the hotel is busy. phenomenon, and I am also committed to improving work efficiency and hoping to solve customers' problems as soon as possible. If customers are dissatisfied with the hotel's service due to long waits, it will be more than worth the gain, and I always meet strict standards. I also hope to do better at work, so that I can use this to spur myself and put forward new requirements for the completion of front desk work.

With the completion of the front desk supervisor's work, I have accumulated a lot of experience, so next year I will continue to do a good job at the front desk and work hard for the development of the hotel. I hope that through the good performance of the front desk work, Obtain leadership recognition. Concise work summary of the front desk supervisor 5

1. To summarize the work in 20XX, because the professional knowledge of the front desk staff is not professional and extensive enough, and the service details are lacking, when contacting customers, they sometimes cannot provide what customers need. The required services even make customers feel distrustful. Therefore, we need to continue to strengthen the professional knowledge training of front desk receptionists and machine repair personnel, improve business capabilities, and strengthen technical levels; in the service process, service personnel should think from the perspective of customers, consider customers, and provide customers with real services. Make constructive suggestions to customers so that our services can make them more satisfied.

2. In the past, our after-sales service standards were not in place at the front desk and in the workshop, and the staff were not very careful in their work, resulting in mistakes in some avoidable work details. In 20XX, we need to enhance the sense of responsibility of managers and employees for their work, let employees know the current status and future plans of the company, as well as the market and future trends, and let them realize that their stable work and income are directly related to the company's corporate development. hook, thus allowing employees to change from passive to active. Judging from the current service industry, if a company wants long-term and stable development, service is the top priority.

The front desk reception is the external window of Guangqi Honda After-sales Service. Every move of the front desk reception staff represents the image of Guangqi Honda After-sales Service. Therefore, we must establish a good image for Guangqi Honda After-sales Service and even the company, and be recognized in the minds of customers, so that our company can Continue to grow and develop.

3. Price rationalization. The price is also one of the important factors that influence customers to enter the factory. We provide customers with better services and reasonable prices, and always make reasonable decisions from the customer's perspective. maintenance solutions, thereby saving customers money and exceeding customer expectations.

4. Strengthen 5S management, insist on regular maintenance of machinery and equipment, and timely discover and repair damaged or non-functioning equipment, thereby improving the overall operational efficiency of the workshop and reducing costs.

5. Faced with Guangqi Honda’s overt and covert visits to our company, we should strive to build a harmonious and cohesive team that is united from top to bottom. When encountering problems, everyone must think in one place and work hard in one place. We must work together to find ways and take measures to solve problems and overcome difficulties.

Finally, please rest assured that the company leaders will ensure that the Guangqi Honda after-sales department will ensure the work tasks throughout the year and strive to exceed the tasks assigned by the company in 20XX. Concise work summary of the front desk supervisor 6

In the past year, with the care and help of the hospital leaders, department leaders and colleagues, I successfully completed various tasks and gained some ideological awareness. further improvement. The work summary of the ideological work over the past year is now as follows:

1. Ideological and political performance, moral quality cultivation and professional ethics

Able to conscientiously implement the basic line, principles and policies, and through newspapers Actively study political theory, magazines, and books; abide by disciplines and laws, and study legal knowledge seriously; be dedicated to work, have a strong sense of responsibility and professionalism, proactively and conscientiously study professional knowledge, have a correct work attitude, and be serious and responsible.

2. Professional knowledge, work ability and specific work

I came to work in the college in June as the administrative secretary of the college, assisting the office director to do his work.

Administrative work is trivial, but in order to do a good job, I was not afraid of trouble. I asked leaders for advice, learned from colleagues, and explored my own practice. In a short period of time, I became familiar with the work of the college and clarified the work objectives. procedures and directions, improve work ability, form a clear work idea in specific work, and be able to carry out work smoothly and complete the job skillfully and satisfactorily. During this year, in line with the goal of doing a better job, I developed a sense of innovation and actively and successfully completed the following tasks:

(1) Assist the office director to prepare various official documents Registration, reporting, distribution, etc., and the documents that were not specifically organized were organized by category and put into labeled folders, which provided great convenience for everyone to review the documents.

(2) Do a good job in sending and receiving all kinds of letters. At the end of 2021, we assisted the office director to successfully complete the collection of newspapers and magazines in 2021. In order not to delay the work of the college and everyone, I am not afraid of hard work to collect letters and reports on time every day, and distribute official letters and informal letters to departments and individuals in a timely manner.

(3) Assist the office director to do the financial work of the college. Financial work is an important task in the college and requires seriousness and responsibility, a correct attitude and a clear mind. I carefully studied the various financial systems of the school, clarified my ideas, classified and sorted out all kinds of accounts, and registered carefully. Before the end of the year, I completed the college's xx office supplies, business trips, receptions, conferences, teaching materials, low-value and consumables, etc. Account reimbursement work. The financial work of the college is being further improved and standardized. I will continue to work hard in the new year to do a better job.

(4) Do a good job in the management of official seals. Make detailed registration when using the official seal, strictly implement the college's official seal management regulations, do not abuse the official seal, and do not do anything illegal.

(5) Do a good job in the management of office supplies.

Do a good job in registering the use of office supplies, distribute them as needed, avoid waste, and count them on time so that office supplies can be replenished in time to meet everyone's work needs.

(6) Complete other tasks assigned by the college leadership and office director carefully, on time and efficiently. For the smooth progress of college work and work coordination between departments, in addition to doing my own job, I also actively cooperate with other colleagues to do their work.

3. Work attitude and diligence

Love your own job, be able to treat every job correctly and seriously, devote yourself to work, serve everyone enthusiastically, and conscientiously abide by labor disciplines , ensure on-time attendance, high attendance rate, no leave throughout the year, effective use of working time, stick to the post, work overtime when necessary to complete the work, work overtime on time, ensure that the work can be completed on time.

4. Work quality, performance and contribution

Make a personal work plan before starting the work, complete the work in a prioritized and timely manner, and achieve the expected results. Complete the work with high quality and quantity, and have high work efficiency. At the same time, I learned a lot at work and exercised myself. Through unremitting efforts, the work level has made great progress, created a new situation in the work, and contributed to the college and the department. The work has made its due contribution.

Summarizing the work of the past year, although there has been certain progress and achievements, there are still deficiencies in some aspects.

For example, there are not many creative work ideas, and individual work is not perfect enough. This needs to be improved in future work. The administrative front desk year-end summary work summary. In the new year, I will carefully study various policies and regulations, strive to bring my ideological awareness and work efficiency to a new level, and make greater contributions to the development of the college.