Traditional Culture Encyclopedia - Hotel accommodation - Explanation of the terminology of body expression in hotel psychology?

Explanation of the terminology of body expression in hotel psychology?

Body expression is a way of expressing emotions. It can assist language expression or exist alone. It is one of the external expressions of inner thoughts.

People will show different emotions in various mental states, and their bodies will also behave differently. Sometimes the performance is exaggerated to make the expression of inner emotions more prominent; sometimes it betrays the emotions that are wanted to be concealed. Therefore, reading body language can help people understand each other's true inner thoughts.

For example: when people are very happy, they will laugh forward and backward, or even burst into laughter; when they are angry, they will inadvertently put their hands on their hips; when they feel scared, they will curl up; when they are sad, they will lower their heads. .....There are many more, and different people will have subtle differences.

In the service industry, being able to understand the guests' intentions in a timely manner is beneficial to better service in the future. More body expressions need to be observed and learned more in life and work.