What are the classic dialogues in Five Star Hotel? In which episode does it say thank you?

The classic dialogue between Pan Yulong and Mr. He is thought-provoking!

h When I first came to China, a Chinese philosopher told me a story. He said that in the past, there was a landowner who wanted to hire a carriage driver, so a driver hired him. When a horse-drawn carriage expert goes to apply for a job, the first thing the landlord asks is, have you ever rolled over a carriage? The coachman immediately replied: No, I have never overturned the carriage. As a result, the landlord did not hire him. Because in this landowner's opinion, a coachman who has never experienced an accident such as a rollover is not the best coachman. This is also the point that the philosopher wants to make, and this is also my point of view. As a professional manager, we all know that people who have not experienced any setbacks and failures can never do their best.

P I don’t want to be the best now, I just want to be able to survive, be able to learn and use, be able to support myself, be able to support myself and my parents. I no longer have the illusions or ambitions I had in the past.

h Success and achievement always ignore those who have survival crisis and alienate those who have lofty ambitions. But you must understand that a person who has too lofty ideals will encounter the same problems as having no ideals. trouble.

P Are you saying that you cannot achieve success if your ideals are too lofty or if you have no ideals?

h In my dictionary, the word ideal is usually interpreted as belief, the word belief is usually interpreted as responsibility, and the word responsibility is usually interpreted as professional ethics. So my conclusion is: Those who set the pursuit of responsibility and professional ethics as their goals will definitely succeed.

P I understand, thank you. Thank you Wancheng Hotel for taking me in again and giving me another chance.

h I have worked in many five-star hotels in the world. Wancheng Hotel is the only hotel in mainland China. This is a very outstanding hotel. The culture here and the employees here are all outstanding. This kind of hotel can make every person who takes hotel management as a career full of passion.

P I'm sorry, I don't want to leave here. I once regarded this place as the sustenance of my career and also wanted to realize my fantasy here.

H Can you reveal your fantasy?

P I fantasize about becoming someone like you.

H Me, what kind of person am I?

P The best professional manager.

H What is the best year for a professional manager?

P is proficient in the profession, has comprehensive knowledge, has a clear mind, has a broad vision, and has good psychological quality.

H These are not the most important. Many people can do these. Being successful does not necessarily mean being the best. In my opinion, the best professional manager refers to the quality of a profession. A kind of professional quality, it is not a skill or experience, but an attitude.

P Attitude?

H Yes, this attitude is diligence and honesty. Only through diligence can there be accumulation. Only by being honest can you win the trust of your superiors, subordinates and customers. I observe you, you can do these two things, so no matter where you go, you are likely to become the best professional manager and realize your fantasies.

P Please believe me, Mr. H, once I have the opportunity, I have freedom, I will definitely come back.

H OK, it’s a deal.

H After I graduated from Cornell University School of Hotel Administration in the United States, I worked at the Grand Hyatt Hotel in Singapore for only three years before becoming the personal butler of the executive building. At that time, I thought I was very successful, but now I know you are more successful than me.

You are the fastest person I have seen in the hotel management industry for more than 30 years to become a personal butler. I should congratulate you. My congratulations to you does not mean that I believe in you unconditionally. It is not just me, but the entire hotel. Doubt you, worry about you, what about yourself? Are you confident? Later, when I worked for Shangri-La Company and Four Seasons Company, I learned that many international hotel management companies advocate a concept: This concept is that attitude is the most important thing when doing anything. Therefore, I want to hear your attitude when you are about to face it. Are you enthusiastic about a challenging task? Do you have the desire to do this well?

P I have!

H I also want to tell you that success sometimes does not depend on your confidence and desire. You must remember this rule: details determine everything. Skills may not be the only weapon for victory, but more importantly, sufficient patience and care. Did you know that there is only one sentence to describe the service of a five-star hotel?

P Perfect

H At the same time, you must remember that the customer is always right and never say no to a customer.

Tong Jiayan and Pan Yulonger

Pan: I respect people who rely on legitimate channels to develop upwards

I respect people who are honest and trustworthy in their positions

I respect people who achieve success by relying on ability, diligence and loyalty

Tong: Your concept is very good and there is nothing wrong with it. The only pity is that it is a bit outdated. I used to be like you, believing in ability, hard work, loyalty, and believing that success can be achieved by relying on these. But now the society has changed, people only care about whether you are successful. It doesn’t matter what method you use, those bureaucrats who climbed up by offering and accepting bribes, those businessmen who made a fortune by evading taxes, those intellectual elites who became famous by plagiarism, plagiarism and speculation, their methods are known to many people, but once they climb up After reaching this high position and gaining fame and money, they are equally respected by others, equally superior to others, and equally recognized by this society. This society has no choice but to judge heroes based on success or failure. The winners are princes and the losers are bandits.

No one cares about the means. Whoever achieves the goal is the strong one. This is the reality.

Classic dialogue between Tong Jiayan and Pan Yulong

Tong: I am the same as you. I also love this profession. Every one of us who studies hotel management, every one of us who can enter a five-star hotel No one will not love this profession. They all want to go from waiter to foreman, from foreman to supervisor, from supervisor to manager, from manager to director, to general manager. If we keep doing this, our ideals will all be the same. Now Shengyuan Company is helping you.

Pan: No, I can use legitimate means to realize my ideal.

Tong: The means are not important, the purpose is.

Pan: The purpose is not important, the process is the most important. No one does not want their ideals to be realized, but the difference is whether they can make real efforts and have a clear conscience.

Tong: With a clear conscience, do you think those in high positions and those who have achieved success have a clear conscience? Do you think those who are successful are the best and hardest working people? Do you know how many inside stories are in the hearts of those who climbed up from the ground? Do you think every step they take is as real as what we see? How much reality is there in this world?

Pan: No one wants to stay in the same place for the rest of his life. I hope that my career can be successful, and I hope that I can have a better future, but I need real achievements. I need a real life. process of struggle.

Tong: The achievement you want is within your reach, but unfortunately you will never have the reality you want.

Pan: From now on, I will walk my own path no matter how difficult it is.

Tong: It is easier to get on the boat than to get off the boat. Is there any difference between walking fifty steps and walking a hundred steps?