What is the emergency plan for the Jiuzhaigou Earthquake National Tourism Administration and various travel agencies?

According to the latest news from the Aba Prefecture Government Information Office, a phone call from the Jiuzhaigou County Emergency Office reported that as of 3:30 a.m. on August 9, the M7.0 earthquake in Zhangzha Town, Jiuzhaigou County had killed 9 people. (including 6 tourists, 2 locals, and 1 unidentified person), 135 people were injured (including 32 serious injuries and 103 minor injuries).

Screenshots from "China Aba Prefecture Release"

China Seismological Network officially determined: at 21:19 on August 8, Jiuzhaigou County, Aba Prefecture, Sichuan (33.20 degrees north latitude, east longitude 103.82 degrees) a magnitude 7.0 earthquake occurred with a focal depth of 20 kilometers. The earthquake was clearly felt in Sichuan, Chongqing, Gansu, Shaanxi and other provinces and cities. The epicenter of the 7.0-magnitude earthquake was 39 kilometers away from Jiuzhaigou County, 66 kilometers away from Songpan County, 83 kilometers away from Zhouqu County, and 285 kilometers away from Chengdu City.

According to the @中国seismological network quick report, the epicenter of this earthquake is 39 kilometers away from Jiuzhaigou County, but very close to the Jiuzhaigou Scenic Area.

Jiuzhaigou

According to the People's Daily, Jiuzhaigou Scenic Area received 38,799 tourists on August 8, an increase of 5,483 from the same day last year and a year-on-year increase of 16.46; of which 18,158 were in groups and 18,158 were in groups. There were 20,641 passengers, and the group-to-break ratio was 46.80:53.20. It has been verified that the epicenter of the earthquake was at Jiuzhaigou Scenic Area. Vehicles and people were trapped. The Aba Prefecture Fire Department mobilized 10 vehicles and 63 people to organize rescue operations!

According to the earthquake population thermal big data analysis, the population within 20 kilometers of the epicenter is about 21,000, the population within 50 kilometers is about 63,000, and the population within 100 kilometers is about 300,000.

Heat map of population around the epicenter

1. The Sichuan Provincial Seismological Bureau initiated a level 1 response

After the earthquake, the earthquake was felt strongly and some people in Chengdu felt it.

According to CCTV News, after the earthquake, officers and soldiers of the Sixth Brigade of the Aba Detachment of the Sichuan Provincial Armed Police Corps quickly organized emergency evacuation.

The troops stationed in Sichuan and the armed police officers and soldiers are ready to go to Jiuzhaigou for disaster relief. Oriental IC Picture

The Sichuan Provincial Earthquake Administration has launched an earthquake emergency plan, implemented a level 1 response, and immediately held an emergency work meeting to arrange the deployment of emergency response work. At the same time, it ordered the local earthquake prevention and disaster reduction departments to quickly rush to the disaster area to organize earthquake relief. Work.

2. Some trains on the Chengdu Railway have been suspended

Affected by the Jiuzhaigou earthquake, some passenger trains under the management of the Chengdu Railway Bureau have been suspended. The specific train numbers are as follows: Lanyu Line: D5159 (Nanchong North ), D5126 (south), K9433 (Tai Gong), K2611 (Guangyuan); Chengmiangle: C6263 (between Luojiangdong and Mianyang North), C6229 (Jiangyou Intercity Airport); Baocheng Line, downbound: K545 (Luojiang), K245 (Xiaoxiba), Baocheng Line upstream K284 (between Xiaoxiba and Houba), 1486 (Sanhechang), K2616 (Huangxuzhen), K452 (Guanghan), K6 (Guanghan), K246 (Qingbaijiang) .

3. To make way for life, Jiuzhaigou earthquake traffic control:

Government rescue vehicles are allowed to enter the disaster area, but other public vehicles are not allowed to enter

According to the authority of Sichuan Traffic Police Release:

1. Due to the earthquake in Jiuzhaigou County, traffic control has been implemented on the Jiuhuang Ring Line. Only government rescue vehicles are allowed to enter the disaster area, and other public vehicles are not allowed to enter.

2. Encourage the vehicles G213 from Gannan to Sichuan and G212 from Longnan to Sichuan to return. Please be sure to obey the command and management of the on-site public security traffic police.

3. Traffic control is implemented on Chengdu-Mian Expressway and Chengdu-Mian Double-track Expressway (direction from Chengdu to Mianyang), and vehicles are asked to detour. At the same time, trucks will be diverted to the nearest location in the Guanggan section of the G75 Lanhai Expressway.

4. The National Tourism Administration and major travel agencies responded quickly

1. The National Tourism Administration: the service hotline activated the emergency plan and is on duty 24 hours a day

Currently , the 12301 national tourism service hotline has launched an emergency plan. Tourists who encounter difficulties in Jiuzhaigou and surrounding scenic spots can call 12301 at any time or seek help through the 12301 WeChat public account, 12301 Weibo, and 12301.cn. All 12301 staff are back on duty to provide 24-hour service.

2. Tongcheng Travel: Confirm that all guests in the earthquake area are safe

After the incident, Tongcheng Travel immediately launched an emergency plan through WeChat, phone, Internet and other methods. , contact and investigate the safety situation of group tour and independent travelers in the earthquake area. After emergency verification, Tongcheng Travel’s group tours and independent travelers in Jiuzhaigou Scenic Area are all safe. Currently, Tongcheng Travel provides non-destructive cancellation for itineraries involving Jiuzhaigou on the night of August 8 and all day on August 9.

According to feedback from local tour operators and tourists, the hotel where guests stayed on the same trip near Jiuzhaigou Valley did not collapse due to the earthquake. The hotel has also arranged for the evacuation of guests to open areas such as parking lots. Tongcheng Travel has provided comfort to guests through ground pick-up and tour leaders, and will continue to monitor the progress of the situation.

In addition, Tongcheng Travel will provide assistance to the best of its ability for guests who need to adjust their itinerary in the future based on the subsequent impact of the incident. If there are any new developments, Tongcheng Travel will promptly disclose them through official channels.

3. CYTS Travel: Launch emergency plan

After the earthquake, CYTS Travel promised to provide services for group tours, independent travel, air tickets, hotels, etc. that include Jiuzhaigou itinerary within the next 5 days. For orders, consumers can apply for a full refund without loss. If tourists change their booking to other products or routes, CYTS Travel will also provide corresponding discounts or subsidies.

Previously, CYTS Travel released information to launch a major emergency protection plan as soon as possible after the earthquake. Branch offices in various places urgently contacted local tourists and tourists one by one through phone calls, text messages, WeChat and other methods. Family members, it has been confirmed that all CYTS guests traveling to Jiuzhaigou and surrounding scenic spots from Beijing, Guangdong, Shanghai, Nanjing, Hebei, Tianjin, Shanxi and other places are safe.

China CYTS Travel has issued safety reminders to guests who have booked independent travel, air tickets, B&B hotels and other products and are traveling to Jiuzhaigou within a week, reminding all tourists to pay attention to earthquake-related information and pay attention to travel safety.

4. Ctrip Travel: Cancel departure orders without loss and open free accommodation to the affected people

After the earthquake, Ctrip Travel paid close attention to the local disaster situation, including hotels, air tickets, travel vacations, etc. Car rental, reservation, customer service and other departments work together to investigate the safety of local passengers as soon as possible. At the same time, various departments are working overtime to find ways to get in touch with tourists.

| Ctrip Travel can cancel orders departing within 3 days without loss

After the earthquake, Ctrip Travel launched a major natural disaster emergency response mechanism and a travel guarantee plan to put customer safety first In principle, passengers who are still in the Jiuzhaigou area will be accommodated. At the same time, group tours and independent travelers who are about to depart within 3 days will be able to cancel their itineraries without loss, and the related cancellation losses will be borne by Ctrip Travel. Due to the earthquake, Ctrip travelers who have canceled their trips to earthquake areas can contact Ctrip to negotiate a cancellation.

After the earthquake, Ctrip Travel immediately contacted local tour guides and partners to check on tourists one by one. Since the earthquake occurred at night, most tourists were relatively safe in hotels.

At the same time, Ctrip Travel quickly established the "Jiuzhaigou Earthquake Safety Management and Emergency Response Team" to communicate closely with local travel agencies, tour leaders, tour guides and other personnel to comprehensively handle passenger safety matters. For independent travelers in the local area, "Micro Tour Leader" and "Global Travel SOS" support services have also been launched. Passengers can seek help through WeChat or Ctrip App.

| Ctrip Hotels provides free cancellation and opens free rooms to the affected people

Ctrip’s hotel department immediately launched the emergency response mechanism for major natural disasters and provided services to those who booked and stayed at local hotels through Ctrip. Passengers send safety reminder text messages and inform emergency help phone numbers, and we will provide help as much as possible.

Ctrip’s hotel department promises that travelers who book hotels in Jiuzhaigou County, Songpan, Wenchuan, and Maoxian through Ctrip and check in before August 31 can cancel them for free. For travelers whose hotel guarantees or prepaid reservations were affected by the earthquake, Ctrip will proactively contact and coordinate with them and bear the corresponding losses.

At the same time, Ctrip has urgently opened free accommodation near the disaster-stricken areas in Jiuzhaigou County. People affected by the disaster can go directly to the hotel and check in at the hotel front desk.

Hotels currently offering free rooms include:

1) Jiuzhaigou Xingyu International Hotel Contact number: 0837-6961888

2) Jiuzhaigou Liwan Resort Hotel contact number: 0837-6968888

| Ctrip Car Rental will unconditionally unsubscribe the special car within one week and provide placement services

Ctrip Car Rental will contact the passengers who are still in the local area as soon as possible. The local communication situation is poor. Ctrip Car Rental promises to do everything possible to contact relevant passengers as soon as possible and ensure their safety. Ctrip Car Rental has dispatched staff from nearby areas to the disaster-stricken areas.

At the same time, Ctrip’s car rental department promises to provide unconditional rescheduling or cancellation protection to car rental passengers who have traveled to the Jiuzhaigou area in the past week. Ctrip Car Rental will waive refund and change fees.

As for domestic private cars, Ctrip Private Cars checks and contacts passengers as soon as possible and sends safety reminder text messages. For passengers affected by the earthquake, Ctrip will coordinate and bear the corresponding losses.

In addition, Ctrip has arranged a number of special buses in the Jiuzhaigou area and prepared mineral water, bread and other food to help people in the earthquake area relocate and resettle. If you need a car, you can call: 18990424069 Yang Honggang, 13568796812 Manager Zhang.

| Ctrip offers free refunds for air tickets before August 11th

Ctrip’s air ticket department announced the launch of a major natural disaster protection plan for passengers arriving and departing from Jiuzhaigou Huanglong Airport from August 9th to 11th. Passengers need to cancel their trip. If the airline does not have a special cancellation or change policy, Ctrip will first provide the passenger with a full refund free of charge. At the same time, if the airline has special cancellation and change regulations, Ctrip will strictly follow the airline's latest policy to handle cancellations and changes for passengers. Currently, Ctrip is sending safety reminder text messages to passengers in Jiuzhaigou, and the Ctrip call center will provide services 24 hours a day.

4. Tuniu Travel Network: Launch emergency protection plan as soon as possible

As of 23:00 on August 8, Tuniu confirmed that guests traveling in the direction of Jiuzhaigou, Sichuan are basically safe.

Tuniu promises that users can apply for a full refund without loss for any group tours, self-guided tours, air tickets, and hotel orders that include Jiuzhaigou itinerary within the next three days. If there is any loss amount, the insurance cannot compensate for it. , Tuniu will bear the cost in the form of travel vouchers. Tuniu will promptly follow up on local developments and local government requirements, and make communication and arrangements for itinerary adjustments while ensuring the safety of guests, putting the safety of guests first.

In addition, after the disaster, Tuniu’s air ticket department paid close attention to the status of flights to and from Sichuan. Chengdu Shuangliu International Airport is currently operating normally. Tuniu will pay attention to airline information in real time and actively assist passengers in adjusting their itinerary. At the same time, Tuniu’s hotel department is also keeping abreast of the latest situation in the disaster-stricken areas in Jiuzhaigou, Sichuan. If there is a request for refund, part of the hotel’s losses will be fully borne by Tuniu.

5. Earthquake emergency service hotline

After the earthquake, the National Tourism Administration and major travel agencies issued statements that they would pay real-time attention to the latest local situation in Jiuzhaigou, Sichuan, and provide tourists with all possible assistance help. If tourists encounter an emergency, they can call the following relevant numbers for help in time.

National tourism service hotline: 12301

China CYTS Aoyou.com customer service hotline: 400 600 6666

Tongcheng Travel emergency contact number: 400-777-7777

Ctrip official customer service phone number: 10106666

Tuniu 24-hour service hotline: 4007-999-999

The general duty office phone number of the People's Government of Aba Autonomous Prefecture, Sichuan Province: 0837- 2831997

Aba Prefecture Government Emergency Management Office duty phone: 0837-2824055

Jiuzhaigou County Emergency Management Office: 0837-7725005

Jiuzhaigou County Government total duty number: 0837 -7732007

I hope everything in the earthquake area is in order and everyone is safe!