Hotels are often opened by strangers. How do consumers defend their rights?

654381October 26th, Mr. Luo, who works in Zhuzhou, and his girlfriend from other places booked Yue Time Hotel (Shangge Plaza Store) in Tianyuan District, Zhuzhou. Mr. Luo said that when they stayed until the third night, 6543815 am on October 29, Mr. Luo, who was still asleep, heard the sound of opening the door. When he woke up, he found a stranger opening the door. "I don't know that man at all." Later, he found the hotel customer service, and the reply was caused by customer service mistakes.

Dissatisfied with the hotel's request for "compensation for one night's room rate", Mr. Luo asked for "compensation of 5,000 yuan", but the hotel did not respond. In this regard, the hotel said that when Mr. Luo privately found the hotel staff to ask for high compensation, they suspected that this might be a trap. "The possibility of peer competition and self-directed performance is not ruled out."

Recently, there were many couples staying in the hotel, and strange men opened the door in the early morning. Afterwards, the hotel staff issued five red envelopes in a row, saying that everyone was at fault.

In fact, it is not the first time that a stranger has opened the door of a hotel.

When consumers encounter such incidents, they should first lock the corresponding evidence by recording videos and reporting to the public security organs, and then negotiate with the hotel to handle the corresponding compensation. If negotiation fails, you can complain to the consumer association or defend your rights through court proceedings.

Many hotels will also accuse consumers of "self-directing and self-acting" or "malicious competition among peers". At this time, they can also choose to call the police for investigation. Hotels are generally equipped with monitoring, and staff can check the monitoring themselves to solve problems.

As the staff said, everyone makes mistakes sometimes, but people should also be responsible and try to avoid making mistakes.