Hotel Sales Director Job Responsibilities

7 Job Responsibilities of Hotel Sales Director

In the era of continuous progress, job responsibilities are becoming more and more important to people. Job responsibilities can clarify what each person’s job responsibilities are. What kind of work should be undertaken, what kind of responsibilities should be undertaken, how to do it better, what should not be done, etc. What job responsibilities are effective? Below are the hotel sales director job responsibilities that I have compiled for you. I hope it can help you.

Hotel Sales Director Job Responsibilities 1

1. Responsible for the declaration of department management structure and staffing.

2. Responsible for the preparation and submission of the department's annual (half-year) work plan, as well as the inspection of plan implementation, writing and reporting the department's annual (half-year) work summary.

3. Responsible for organizing the drafting and reporting of departmental standardized documents, implementing the published standardized documents, and proposing modification opinions and suggestions in actual operations.

4. Responsible for the signing of documents reported to the general manager office and various work forms for business transactions, and the issuance of department work contact letters.

5. Responsible for arranging the work of department employees, inspecting and guiding the work of department employees.

6. Responsible for making suggestions on the hiring, regularization, appointment and dismissal, rewards and punishments, promotion/demotion (grade), job changes, job adjustments, salary changes, dismissal, etc. of department employees. Responsible for the review of resignation application reports of department employees.

7. Responsible for supervising the professional knowledge and business skills training of department employees, and assisting the Human Resources Department in carrying out public knowledge training for department employees.

8. Responsible for the performance appraisal of department employees.

9. Responsible for approving the leave, work schedule and overtime declaration of department employees, inspecting and supervising the attendance status of department employees, and signing the attendance calculation form and attendance exception form.

10. Responsible for the preparation of shift schedules for directly subordinates and the review and approval of shift transfer applications for directly subordinates.

11. Responsible for presiding over department meetings and promptly conveying the spirit of the company’s weekly meetings and various special meetings to employees.

12. Responsible for collecting and reporting rational suggestions and opinions from department employees, and proposing solutions or improvement measures.

13. Responsible for accepting complaints from department employees to their direct superiors and colleagues, as well as complaints from other department employees or outsourcing units to department employees (except complaints against themselves).

14. Responsible for the budget and control of the department’s annual management expenses.

15. Responsible for organizing the preparation, declaration and adjustment of the hotel's annual marketing plan.

16. Responsible for organizing the preparation, application, adjustment, implementation supervision and effect evaluation of the hotel marketing plan implementation plan.

17. Responsible for organizing the preparation, application, adjustment, organizational implementation and effect evaluation of the Haiyue Card customer feedback plan.

18. Responsible for the overall planning, writing, review and submission of "Marketing Weekly Report", "Marketing Monthly Report", "Sales Forecast Analysis Report", "Guest Feedback Analysis" and various market survey reports.

19. Responsible for coordinating the information release of hotel website, touch screen, elevator TV, etc.

20. Responsible for hosting hotel marketing specialist meetings and coordinating the marketing work of various business departments.

21. Responsible for coordinating the department’s market research work.

22. Responsible for coordinating and supervising the customer reception, visits and business negotiation work of the sales staff, and responsible for the reception, visit and business negotiation work of important customers.

23. Responsible for coordinating the booking and reception of large teams and VIP customers.

24. Responsible for the review and reporting of customer opinions, suggestions, complaints and their handling results, and responsible for the acceptance of important customer complaints.

25. Responsible for supervising the establishment and improvement of the Haiyue Card customer information database.

26. Responsible for the review and declaration of contracts (agreements) such as the "Cumulative Housing Preferential Agreement", "Cumulative Housing Rental Preferential Agreement", "Long-Term Housing Agreement", "Signing and Accounting Agreement" and other contracts (agreements) .

27. Responsible for supervising the comparison, selection, application and effect evaluation of hotel distribution channels.

28. Responsible for supervising the design, production, release and effectiveness evaluation of various hotel advertising and promotional materials.

29. Responsible for coordinating the formulation, application, adjustment and organization and implementation of the hotel’s decoration and layout plans for major holidays.

Thirty. Complete other tasks assigned by the general manager's office. Hotel Sales Director Job Responsibilities 2

1. Understand the relevant national hotel industry management regulations and be familiar with the development status of the domestic hotel industry.

2. Develop relevant management regulations and work procedures for the marketing department and submit them to the general manager for approval before implementation.

3. Formulate hotel price policies and hotel promotion plans, and submit them to the general manager for approval before organizing their implementation.

4. Develop and implement the hotel VI system and produce necessary promotional materials for the hotel.

5. Review the hotel’s public relations planning plan.

6. Review the hotel’s major promotion plans and programs.

7. Select target customer groups or regions.

8. Organize large-scale marketing and promotion activities for the hotel.

9. Develop new customers.

10. Organize the reception of important customers.

11. Master customer and competitor information.

12. Organize business negotiations and customer visits.

13. Propose ideas for customer resource integration.

14. Coordinate the relationship between the hotel and customers.

15. Coordinate the relationship between the hotel and the group.

16. Coordinate and resolve business agreement disputes.

17. Guide, supervise, and inspect the work of subordinates, and master the work status and relevant data.

18. Conduct performance appraisal of subordinate personnel.

19. Authorize subordinates when necessary.

20. Develop job descriptions for direct subordinates, listen to work reports regularly and evaluate their work. Hotel Sales Director Job Responsibilities 3

1. Formulate the hotel’s annual marketing and sales plan.

2. Responsible for formulating the hotel’s external sales and guest solicitation plans and indicators, determining the implementation details of the department’s sales business plan, and determining market positioning and target markets.

3. Understand the market trends inside and outside the province, submit investigation reports, formulate sales advertising strategies, develop business in the national customer source market, and strive for foreign customer source markets.

4. Based on the hotel’s overall sales plan, prepare a special budget for external sales.

5. Expand vertical and horizontal contacts with higher-level tourism management departments, domestic and foreign travel agencies, railways, airlines and hotel groups, and establish long-term and stable good cooperative relationships with various customers.

6. Assist the executive general manager in diversifying hotel products, and strive for close cooperation from relevant departments to carry out external publicity and promotion in various forms and contents.

7. Train marketing personnel on business activities to ensure that marketing personnel’s knowledge is constantly updated and their skills are continuously improved.

Hotel Sales Director Job Responsibilities 4

1. According to the hotel market sales plan and the proportion of customer sources, complete the sales tasks of corporate customers, travel teams and individual tourists, and complete the sales targets;

2. Maintain close business contact with customers and propose different sales prices according to different seasons and different market conditions;

3. Analyze customer psychology and understand customer requirements and various aspects of hotel facilities According to the needs, carry out targeted sales and provide customer information to the marketing department manager;

4. Actively participate in various promotional activities held by the hotel and develop new customers;

5 . Use public relations skills and sales skills to make friends with people from all walks of life and expand the hotel's influence. Carry out planned sales activities. Every time you go out to sell, you must write a sales report, establish a file for each customer, and develop new customers in a planned way. Hotel Sales Director Job Responsibilities 5

1. The company adopts a partnership system. Familiar with Internet technology applications.

2. Formulate the department’s organizational structure, job descriptions, and re-formulate the operating standards, operating procedures and other manuals for the three brands;

3. Formulate the company’s service quality standards and management Inspection system, service process, item configuration standards and quality standards, enhance hotel brand value and service quality through operation standard management system;

4. Establish training system and quality inspection system to maintain hotel service quality, Improve customer satisfaction;

5. Responsible for the operation supervision and quality control of the operating hotel, evaluate the hotel management and operation situation, systematically deal with existing problems, and ensure the effective implementation of company standards;

6. Keep an eye on and collect information on competitors in the same industry, analyze hotel and customer source market development trends, prepare feasibility analysis reports, and provide a basis for the company's scientific decision-making;

7. Participate in the early stage of the hotel Planning work, put forward optimization suggestions based on hotel positioning, market development trends and later operational needs;

8. Coordinate and supervise the operation of the hotel;

9. Each opening store Business guidance, store manager training and supervision, and preparation and operation of the opening city. Hotel Sales Director Job Responsibilities 6

1. Make and archive "Daily Customer Visit Records" and "Weekly Visit Records" to solve customer problems quickly, efficiently and politely.

2. Participate in resolving all incidents that cause guest dissatisfaction, and strive to regain guest satisfaction within the scope of hotel policies.

3. Effectively manage the daily work of the reservation office, control daily reservation flow, and control real-time room status.

4. For over-scheduled delivery, make timely arrangements for pick-up and drop-off, as well as comfort and return prevention for the guests.

5. According to the hotel’s budget target, control the daily and monthly average room price of the hotel. Job Responsibilities of Hotel Sales Director 7

1. Keep an eye on and collect information about competitors in the same industry, analyze hotel and customer source market development trends, prepare feasibility analysis reports, and provide a basis for the company's scientific decision-making;

2. Participate in the early planning of the hotel and make optimization suggestions based on hotel positioning, market development trends and later operational needs;

3. Coordinate and supervise the operation of the hotel;

4. Business guidance for each opened store, training and supervision of the store manager, and preparation and operation of the opening city. ;