Model essay on the company's work summary report for the first half of the year

Summary refers to a written material that summarizes the experience or situation in a certain stage of work, study or thought. Can give us guidance in the next stage of study and work life. Let's write a summary. The following are five essays on the company's work summary report for the first half of the year that I collected for you. I hope I can help you.

Model report on the company's work summary for the first half of the year 1

From 20 to 2000, I worked hard in three aspects: "operation", "management" and "service" in combination with the e-commerce department, front office department and supervision department in charge, as follows.

I. Main business and plans:

The two core contents of management work are to strive to increase income and fully control expenses. Then, around the hotel's business goal of 63 million, the work goal of the e-commerce department is to strive to overfulfil the 6.5438 billion+million tasks (7 million tickets and 3 million rooms) issued by the general manager's office. Specific work plan:

First of all, according to the sales data in 2000-2000, it is not difficult for online sales to complete the task of 3 million in 2000-2000. On the contrary, in order to reduce the commission expenses of middlemen, optimize the service level of channel providers and enhance the brand and reputation of Bedi Art Garden in the network, we plan to reduce the sales proportion of OTA and improve the sales proportion and brand position of Bedi Art Garden's self-built website.

Secondly, the task of breaking through 7 million hot spring tickets requires hard work. We must innovate ideas and open up channels, including:

A, according to the needs of the guests for strict market segmentation;

B, determine the target customers who can buy products online;

C. create a new product portfolio for online sales;

D. develop high-quality group buying websites;

E, packaging products and Betty official website, and carrying out promotional activities.

Third, in the first half of the year, 2,636 rooms were sold online at an average price of 800 yuan, but the second consumption was 1, 3 1 per room. In 4 yuan, the proportion of extra income per room is 16. 4%, the value is too small, and there is still a lot of room for improvement. If each room can absorb the hot spring consumption in 200 yuan and the catering consumption in 200 yuan, it can increase the income by 708,000 yuan.

Second, management:

Revenue data is a real thing, and it needs iron discipline to ensure the completion of the task. The implementation of our goals and plans must rely on effective management measures. The core content of management is control function, which mainly includes supervision and performance evaluation.

First of all, the responsibility of supervision is to control work standards and service processes, which can enable us to carry out management work efficiently. The role of the supervision department in management is to implement the decisions of the board of directors and the general manager's office. Specific requirements include:

1, quantitative positioning system: according to teacher Lin's work guidance, quantitative positioning is the basic work of our hotel standardization construction. Including: standards for placing articles, requirements for cleanliness and hygiene, responsible person, inspection system, etc.

2. Guests' comments and anomalies: analyze and solve problems through "event management" to ensure that the reasonable needs of guests are met. It is the key work to test our service quality and prevent service quality problems.

3. Service quality inspection: The key tasks of supervision and inspection are: product knowledge, operating standards and norms, guest etiquette, on-the-job working status and discipline, and formulate punishment standards and systems for related issues according to the requirements of General Manager Lin. Secondly, by analyzing the problems existing in the front office management, new management objectives are formulated. We need to realize the process from "the change of concept" to the improvement of service and then to the improvement of operating income. Then, the transformation of management thinking needs to meet the following three conditions: the determination of managers, the knowledge of management teams, and the steps and methods we take to implement management work.

The persistent work attitude and determination of managers, especially department managers, is a necessary condition for us to achieve our work goals. Therefore, according to the requirements of the hotel supervision and inspection system, the front office department formulates and optimizes the supervision and inspection mechanism and problem management mechanism (abnormal log management) that conform to the operation of the department, and truly implements the hierarchical supervision system, with the responsibility from the person to the post.

Front office work standards:

1, strong sense of service;

2. High service quality;

3. Skilled skills;

4. Staff's professionalism and high quality;

5. All posts cooperate smoothly and communicate well;

6. The service standards and processes of employees should be clear and definite, and what is missing should be supplemented.

To this end:

1, formulate standards and processes, and be sure to follow the needs of guests;

2, according to the needs of the guests to adjust the service process;

3. Managers should be trained as well as employees, and they should pass the examination one by one;

4. Team execution is completed on time, with good quality and quantity;

5. Conscientiously implement the supervision and inspection at any time, anywhere, with people and things, and communicate with each other before punishing the problems.

6. Cohesion:

7. Employees' problems and difficulties, opinions and ideas.

8. The core tasks of the department and the core work of the post should be clear and the details should be quantified, which is more conducive to implementation.

Third, supervisors at all levels should establish a smooth information feedback system in their work to ensure that customers' needs and complaints are solved in time and ensure service quality. Focus on the implementation and refinement of the feasibility of VIP information feedback, comprehensively utilize the hotel's guest reservation, consumption information, complaints and guest history files, give full play to the main control function of VIP department, improve the efficiency of guest information circulation, enhance guest satisfaction, and finally achieve the goal of increasing the proportion of repeat customers.

Third, the service work:

In fact, the service work is to reflect the important function of the front office as the hotel image window and information center. Then we need to work hard from the following three aspects.

First, service consciousness (highlighting the role of image window): initiative, enthusiasm and generosity. Reception etiquette in front office should be standardized, quantified, implemented and supervised;

A, we use the SOP of each business department in time warp for one month to find out the key problems that are easy to cause complaints and make training courseware; Concentrate on training for another two months, and do a good job of training before the arrival of 10.5438+0 peak season;

B, at the handover meeting every afternoon, the first mate spends 10 minutes training the courtesy greeting standard in the front office;

C, the front office leave management system, as well as the front office leading guests to inquire, answer and take the initiative to serve customers, so as to improve the service level.

Second, the quality of service (do a good job of information center): do a good job of personalized service:

Leading important guests and special guests into the room and distributing business cards;

B, VIP guests personalized service plan, guest room, catering with * * *;

C, enhance the added value of high-priced rooms, in addition to giving away fruits, upgrade rooms according to the needs and preferences of guests;

D, the establishment of the guest files, without the support of the guest information management system, we use manual collection of information and manual arrangement of the guest files; Especially for the guests who have opinions, complaints and complaints, continuous service optimization is carried out to ensure the loyalty of the guests.

Third, team spirit, requiring all employees in the front office to achieve the work objectives and honorary knowledge of the * * * department. There are three major problems in the front desk: lack of cohesion leads to indifference to things within the department; There is no * * * knowledge within the team, which leads to employees' disobedience; And there is a serious distortion in the implementation, which leads to the failure to complete the work on time, with good quality and quantity after distribution.

Team spirit is an important factor to ensure the smooth development and effective connection of service work. The basic requirements of the front desk for team building are frankness, cooperation and tolerance. Work communication within the department should be proactive, honest and sincere; Work has responsibility, responsibility and overall situation.

Fourth, network marketing:

First, market segmentation: market segmentation can really find our customers. We classify customers' different needs for products and different purchase methods into different categories, analyze and sort them out by using the thinking mode of big data, define our target customers, determine various sales channels, formulate a reasonable price system, and achieve targeted sales targets. The specific method is as follows:

1. Make all kinds of customer consumption files: according to customer behavior habits, occasions, needs, use time, brand loyalty, consumption frequency, etc.

A. The timing is: Why do Brady's customers need it? What's the purpose? Is it work, vacation, family gathering?

B. demand: what is the customer's demand? Five-star quality requirements, cheap prices, hotel environment and so on.

C. usage: when do you need it? How much do you need? Once a month or once a season? Book in advance or come by yourself? How many rooms do customers usually book?

D.how many repeat customers do we have? Wait, these all need to be analyzed.

2. Organize consumption files to become guest history files.

3. According to the consumption habits of different customers in customer history files, determine the characteristics and highlights of our dishes, rooms, spas and health care products and our pricing.

Second, the marketing channels:

1, network marketing is divided into: third-party network company (OTA), Ctrip, E Long and public comment; And self-built websites and micro-marketing.

2. Our threats and challenges:

A, international and domestic hotel chain groups have outstanding competitive advantages in network channels;

B, OTA hotel intermediary develops and grows, encroaching on the hotel source market;

C, the market influence of single hotels may be declining;

D, the high turnover rate of hotel employees, resulting in the loss of customers.

3. Benefits of affiliate marketing: Compared with our expenses, OTA is generally 65,438+05% of the room rate (the estimated commission is 65,438+00,000 yuan per month and 65,438+000 rooms per night); And if you build your own membership system and give members points, the cost can be controlled within 5%. We should use bonus points to build our loyal customers instead of giving OTA a commission to protect OTA's loyal customers, killing two birds with one stone.

4. The development of network marketing: the ideas and methods of network marketing: collect the guest information of software and manual statistics, analyze the customer's demand and purchase behavior, conduct market segmentation, process the information by using the working principle of big data, and lock in my target customers. Finally, according to the working and living habits of these customers, the online marketing structure is formulated in a targeted manner.

5. The prospect of network and membership marketing:

A, members are more willing to book high-priced rooms (high added value);

B, the cost of maintaining loyalty is lower;

C, the probability of using OTA is reduced;

D. On the basis of improving the self-built website and WeChat platform, the probability of online booking can be increased.

In my opinion, the ultimate goal of management is to make a profit. Without profit, even with the best products, the best image and the best team, it is difficult for enterprises to develop. We strive to enhance the competitiveness of enterprises, achieve unified departments, strong execution, and quantify standards and processes in detail, all in order to create profits. Therefore, it is our goal to increase income and reduce costs.

Company's work summary report for the first half of the year model essay 2

According to the 20-year work plan, the hotel has strengthened food safety and quality, improved service quality, reduced staff and increased efficiency, and achieved good results. During this year1-June, the business income 10000 yuan and the profit-10000 yuan. The work in the first half of this year is summarized as follows:

First, actively do a good job in epidemic prevention and control.

Continue to do a good job in the prevention and control of COVID-19 epidemic, strictly implement the disinfection and sterilization system for hotel environment, kitchen utensils and tableware, and carry out temperature detection and trip scanning code detection for hotel staff and customers.

Further strengthen the management of food procurement and the work of holding certificates, and implement fixed-point procurement to ensure food safety.

Second, the hotel rating work

1. Revise the post system, responsibilities and food safety emergency plan of the hotel according to the hotel evaluation standard, refine the division of labor one by one according to the terms, and improve the relevant information.

2. Train employees on food safety and fire safety knowledge, and conduct emergency drills for food poisoning.

Third, strengthen safety management.

1, strengthen personnel training, improve employees' awareness of food safety, fire safety and production safety, nip potential safety hazards in the bud, and firmly control safety production without problems.

2. Conduct health check-ups for employees, apply for health certificates, and invest nearly RMB to insure employees against accidental injuries.

Fourth, the main problems:

By studying the detailed rules of hotel rating, it is found that the refined management of hotels is not in place. In the second half of the year, we will take the hotel evaluation as an opportunity to promote construction by evaluation and reform by evaluation, do a good job in the fine management of hotels, make the division of labor clear, assign responsibilities to people, and implement scientific and reasonable inventory management methods, so as to make the hotel management work to a new level and achieve the purpose of effectively mobilizing the enthusiasm of employees, improving service quality and increasing operating income.

Company's work summary report for the first half of the year model essay 3

In this busy work, a year has passed unconsciously, which is meaningful, valuable and rewarding. In this extraordinary year, our Fuan company has been constantly innovating and striving for reform, and its industrial benefits have reached new heights. With the help of company leaders and colleagues, I worked hard and successfully completed all the tasks assigned by the leaders. Now I will summarize my work and report as follows. Please provide valuable opinions from leaders and colleagues:

I. Work performance in the past year

I insist on strict requirements, pay attention to setting an example and treat people sincerely. First, love their jobs, selfless dedication. Although I am only an assembler on a production line, I can correctly understand my work and value, correctly handle the relationship between bitterness, gain and loss, personal interests and collective interests, adhere to professionalism, honesty and professionalism, and secondly temper myself and strive to improve my professional level. Learning professional knowledge after work, after a year of study and exercise, my work has made some progress. When I finish my work, I will learn from others' strengths, get rid of my own shortcomings, consult my leaders and colleagues humbly, and improve my professional level through continuous study and exploration. Always take plain, willing to pay and obscurity as your own criteria, and work hard in a down-to-earth manner. In my work, I will use the company's system and discipline to regulate all my words and deeds, strictly abide by the company's rules and regulations, respect leaders, unite with comrades, be modest and prudent, take the initiative to accept opinions from all sides, and constantly improve my working methods. At work, I pay attention to grasping the fundamentals and strive to improve my professional level. There are few people in the group and the workload is heavy, so we need to unite and cooperate. In this year, no matter what difficulties I encountered, I actively cooperated to do a good job, and my colleagues were heart to heart, regardless of gains and losses, and the work was successfully completed.

Second, shortcomings in the work.

In the process of work, many operations were not carried out in strict accordance with the operating procedures, but at that time, no direct economic losses or safety accidents were caused, and no serious attitude was taken. Now that I think about it, security risks and illegal operations are the top priority; . In the future work, we must strictly follow the operating procedures. In the past, when I encountered difficulties in my work, I always wanted to ask my superiors for help, but I failed to understand the difficulties of understanding the company and leaders. Now the working environment and conditions have changed, and new problems have come. As a tester, my communication skills are insufficient. In the process of the company's gradual growth and improvement, I must base myself on the existing advantages, give full play to the collective wisdom and help to do a good job. I must redouble my efforts.

Third, the direction of future efforts

Come to a new working environment, deepen and refine. Start with small things, strictly implement and resolutely implement the tasks assigned by the leaders. In the future work, I need to make persistent efforts, carry forward the spirit of dedication and selfless dedication, not afraid of hardship, regardless of gains and losses, work closely together, make positive progress, and contribute my meager strength to the construction of our testing department.

Company's work summary report for the first half of the year model essay 4

This semester, under the correct leadership of the new school committee, the Academic Affairs Office closely focuses on the key points of Quanzhou Vocational Secondary School's annual work, insists on taking teaching as the center, taking the overall improvement of education quality and school-running efficiency as the main line, taking the construction of high-quality teachers as the foundation, taking seeking truth from facts as the basic principle of teaching work, strengthening the routine management of teaching, earnestly implementing the curriculum plan, doing a good job in teaching monitoring and improving the teaching quality in a large area.

I. Main achievements

(A) the college entrance examination has achieved new success

1, taking 350 counterparts as a reference, 52 people crossed the undergraduate line, and the crossing rate was as high as 15%, which was twice that of the whole province and 14 times that of the whole province respectively, ranking first in the city. Ordinary college entrance examination 120 people, 2 people passed the second line, and 4 people passed the undergraduate line/kloc-0.

(2) The activities achieved a bumper harvest.

1. In various competitions at or above the county level, 22 teachers were commended at or above the county level; Zhang Bochun, an English teacher, won the first prize in Huanggang Speech Contest. Wu Gui, a Chinese teacher, won the first prize in the National Chinese Speech Competition for Secondary Vocational Schools.

19 teachers won the first, second and third prizes respectively in the quality class competition for teachers in secondary vocational schools in the county; Wang Zhen, a music teacher, won the first prize of the county-wide Putonghua Competition, representing the whole state to participate in the city-wide competition; 2. Students have performed well in activities at or above the county level in the past year; The school team won the second place in the city youth basketball competition; Our school's tea festival performance "Tea Song Chorus" won the first prize; The tea ceremony etiquette team was highly praised by the county magistrate and secretary; Two programs performed by our school at Quanzhou Top Ten Awards Gala are the highlights. Quanzhou polytechnic secondary school campus open day literary evening sensationalized the whole county; Counterpart 2 participated in the national computer grade examination, and the passing rate was the first in the city.

Second, the main practices

(A) to strengthen learning and establish new ideas.

1, our school started civilization creation activities at the beginning of the semester, and March is the whole school civilization activity month. The teachers and students of the whole school start from me and strive to be civilized people and do civilized things, forming a harmonious atmosphere in which teachers strive to be civilized teachers and students strive to be civilized students.

2. The branch of the Academic Affairs Office cooperated with the general branch of the school to set up posts and create stars in party member Middle School of our school, and implemented the "123" project. All party member faithfully fulfilled their promises with practical actions, realized the value of life, and effectively played a vanguard and exemplary role among teachers and students.

3. By organizing relevant teachers to learn the new curriculum standards, the understanding that "the success or failure of implementing the new curriculum lies with teachers, and the first thing for teachers is to update their teaching concepts" has been formed. Establish students' subjective view, implement democratic teaching ideas, build a democratic and harmonious relationship between teachers and students, respect students' personalities, respect students' viewpoints, recognize students' personality differences, and believe that students have development potential. Establishing students' development view, taking students' development as the starting point and destination of teaching activities, enabling students to acquire knowledge, master knowledge and skills, and become a process for students to enrich their emotions, improve themselves, learn to cooperate and learn to be human.

4. Strengthen school-based teaching and research to improve teachers' quality. At the beginning, the Academic Affairs Office clearly put forward the "four ones" work requirements for teachers: respect and care for every student, do a good job in every class, warmly receive every parent, strive to do every job well and improve their own quality in an all-round way.

Each grade prepares lessons collectively and organizes teaching and research in the preparation group. Chinese subjects attach importance to the quality and quantity of reading, increase training, encourage innovation and strengthen accumulation; Cultivate outstanding mathematical ability, master mathematical thinking methods and gain experience in mathematical activities; The Department of Foreign Languages emphasizes situational teaching to improve students' listening, speaking, reading and writing abilities. Strengthening experimental teaching in science to cultivate students' hands-on operation ability; The beauty of body sound advocates interesting teaching and strengthens the entertainment and participation of learning. Improve teaching quality in an all-round way.

(2) Strengthen the routine management of teaching and pay attention to practical results.

1, adhere to the teaching mode with students as the main body, teachers as the leading factor and training as the main line, and require teachers to choose appropriate teaching methods according to the nature of the subject, the characteristics of teaching materials, the age characteristics of students and the class level, so as to cultivate students' logical thinking ability, language expression ability, hands-on operation ability and self-learning ability.

2, in-depth study of teaching materials, master the teaching material system and its internal relations, grasp the main line, clear difficulties, clarify doubts, grasp the key points. Teachers are required to have "five things" in each teaching plan: to clarify the teaching purpose; There are specific teaching contents; There are coherent and clear teaching steps; There are teaching methods to inspire students to think positively; Have proper and accurate exercises and advocate writing teaching postscript. Check the lesson plan homework twice each period and evaluate A, B and C. ..

3. At the beginning of the semester, the Academic Affairs Office carefully worked out the teaching plans of all grades and disciplines, scientifically determined the monthly examination time of all grades, and the mid-term and final papers crossed the grade proposition, which not only reflected fairness. The Academic Affairs Office has carefully formulated the examination plan and related materials for each examination, implemented the plan and responsibilities, strengthened the management of the invigilation process, rectified the examination style and discipline, and gradually reduced human errors in the examination process. Each test paper is corrected in a unified way, and the flow process ensures that the test results are true and reliable, the results are counted quickly, the data feedback is timely, and the analysis will be targeted.

4, strict attendance, hand-over sign-in, class student cadre records to implement the academic affairs office to check the double assessment, published every week, the final notice.

5. Scientifically improve and formulate the final teaching quality award scheme. The award scheme breaks the average concept of "eating the same pot of rice" and encourages teachers to work hard to maximize the quality of teaching.

(C) to carry out teaching competitions to improve the efficiency of classroom teaching.

Teaching competition provides a stage for teachers, especially young and middle-aged teachers, to show their teaching skills. They learn from each other, renew their ideas and change their ideas, which promotes the healthy development of teaching in our school.

1. Before the mid-term exam this semester, the Academic Affairs Office carried out the activities of attending lectures and evaluating classes, and made a detailed activity plan. The Academic Affairs Office organized 145 public classes for all teachers, and selected 19 high-quality classes to participate in the whole school competition, and finally arranged the first, second and third prizes. In these activities, the lecturers carefully designed teaching plans and explained them carefully.

2. Actively organize young teachers to participate in county, city and national competitions, organize special classes, and strengthen training with remarkable achievements. Zhang Bochun, an English teacher, won the first prize in Huanggang Speech Contest. Wu Gui, a Chinese teacher, won the first prize in the National Chinese Speech Competition for Secondary Vocational Schools.

(d) Do a good job in the work of senior three and contribute to the sustainable development of the school.

The foundation of senior three students this year is the worst over the years, and the task of college entrance examination issued by the county education bureau and school leaders is even more arduous. The Academic Affairs Office led the senior three teachers to overcome difficulties, forge ahead and innovate, making this barren land grow into a large oasis.

1. Carefully arrange senior three teachers.

This year, senior three teachers were selected as senior three teachers according to the principles of mobilizing teachers' enthusiasm, benefiting students and facilitating the college entrance examination, and achieved good results.

2. Make a scientific and rigorous teaching and review plan for senior three.

In the last semester of senior three, each preparation group made a teaching and review plan, which achieved scientific results. In the next semester, a review plan was made, and every lesson, every knowledge point and every student's situation were written into the plan. Old teachers such as Cha, Shi Hongkui and Xiao played a very good lead role.

3. Organize senior three teachers to attend classes collectively, prepare lessons collectively, write plans in chapters and lesson plans, and truly achieve the effect of sharing information and learning from each other's strengths.

4. Organize teachers to participate in various lesson preparation meetings and information conferences.

This semester, the senior three teachers of our school participated in the preparation meeting of nine subjects for the general college entrance examination in Huanggang City and the information conference of the college entrance examination in secondary vocational schools in the whole province respectively, and implemented all the requirements without discount after the meeting.

5. Strengthen contact with brother schools, promote each other and make progress together.

Wuxue technical secondary school is a banner of college entrance examination. Every year, more than 90 students pass the undergraduate entrance examination, and Luotian Technical Secondary School has been chasing it, which has brought considerable pressure to the college entrance examination. In view of these situations, I have corrected my attitude and paid attention to learning from my brother schools. Over the past year, we have conducted three joint exams with schools such as Wuxue, Luotian and Xishui, and found out the achievements and shortcomings of each exam, especially to correct the problems in time. There are only 70 people in Wuxue this year, and only 40 people in Luotian have passed the undergraduate course line, and all the indicators are not as good as our school.

6, seriously organize senior three students to participate in the college entrance examination and volunteer to fill in the work after the exam.

This year, there are 47 1 students in our college entrance examination, 350 students in secondary vocational schools and 2 1 students in ordinary high schools. They made no mistakes in applying for the exam and filling in their volunteers, which was well received by the leaders of the examination bureau.

7. Seriously organize students to participate in the college entrance examination, and realize zero mistakes in the organization of the college entrance examination.

The college entrance examination went smoothly this year. Before the exam, the principal held a video conference on discipline inspection and gave a personal lecture. The examination was thoughtful and meticulous, and there were no mistakes in the examination discipline and discipline. The leaders, students and parents were very satisfied.

Over the past year, a large number of good models with strong sense of responsibility and outstanding work achievements have emerged among senior three teachers. There are 86 students in Duan Lei's class, one of whom is a lesbian with poor eyesight. The number of students has not decreased, but has been increasing. After entering the exam, some students transferred to this class. Yang Ming, Yang Ming, Yang Xiao made outstanding achievements in the college entrance examination, and a large number of teachers are not listed here.

Third, the future work prospects.

At present, I am in an excellent development opportunity and the most difficult period of school economy. Therefore, school teaching should, as always, maintain a positive and brave spirit, maintain exuberant energy and confidence in winning good grades, carefully plan the teaching plan of the whole school, implement the work at all stages, improve the problems found in time, improve management efficiency, and make unremitting efforts to achieve new goals.

1. Strengthen the management of teaching quality and further change teachers' educational concepts, especially those of a few teachers.

2. In view of the lack of vitality, initiative and enthusiasm of some class teachers, it is necessary to adjust and enrich them.

3. Actively contact the joint entrance examination of brother schools, understand their own shortcomings horizontally, and take targeted measures to do better.

4. In view of the actual situation of the graduating class, we should take some effective special measures, such as holding a meeting of gifted students, poor students and teachers, and assigning some students with weak subjects to give special counseling to improve the grades of the graduating class in an all-round way.

5. Changing the poor students is the key and difficult point of our school in the future. The academic affairs office should lead all teachers to carry out the transfer work and strive for a better reputation in our school.

Fourth, the existing problems

1. Some teachers lack professionalism and are still late for class.

2. The cultivation of top students and underachievers needs to be strengthened.

3. The classroom routine of individual classes is not ideal.

In a word, if the work of the Academic Affairs Office has made some achievements this year, it should first benefit from the correct leadership of the school Committee, because you fully trust us, understand us and support us, providing the best environment for our work. Secondly, it is inseparable from the hard work of all teachers; There is also close cooperation and cooperation between other offices. Of course, we are also clearly aware that there are still many problems in our work. In the future, we will continue to carry forward our fine work style, improve our working methods and gradually improve the above problems.

Quanzhou Institute of Technology Academic Affairs Office July 2, 2008

Company's work summary report for the first half of the year model essay 5

Time flies, time flies. In a blink of an eye, I have joined the hotel catering department for half a year. According to the work arrangement of the manager of the catering department, I am mainly responsible for the daily operation of the restaurant, bar and steward department of this department and the training work of this department. The work in the first half of this year is summarized as follows.

As the head of the catering department, I also entered a new working environment. All work will start from scratch, and many things will be explored while doing, so that they can be handy at work. I know I'm playing a connecting role and coordinating the left and right. Every day, I will do some trivial work. It is my important task to straighten out the relationship as soon as possible, and it is my duty to fully cooperate with the daily work of the supervisor. This requires us to have a strong sense of work, correct working attitude, fast working efficiency and strive for comprehensiveness.

Reception is generally an important VIP reception. There must be no mistakes in the service process, which requires us to do our best to solve any possible problems. In order to serve food smoothly, you must be fully prepared before meals and check it several times frequently. When guests eat, the floor and the back hall should cooperate closely, and the serving speed is also very particular. We will attach great importance to every reception, and after the meal, we will record the dining habits and preferences of the leaders urgently to facilitate the targeted service for the next meal.

Our service is embodied in humanized service. We should pursue perfection and create a feeling of being at home for our guests. I have less experience now and still have a lot to learn. Sometimes mistakes are inevitable at work, and I will learn from them. If you want to get good grades, you must rely on yourself and work harder. Unify the service standards of all departments, establish the standards and basis for training, inspection, supervision and assessment of all departments, and standardize the service operation of employees. At the same time, according to the service requirements of the VIP room, the service reception process of the VIP room is compiled, and clear and detailed regulations are made from the aspects of customer reception, language requirements, banquet service, wine sales, hygiene standards, article preparation, environmental layout, audio-visual effect, energy saving and so on, which improves the service quality of the VIP room.

Over the past six months, through my unremitting efforts, I have been recognized by the leaders and completed a role change. Try to cooperate with the supervisor to do a good job in floor management, based on the principle of seeking truth from facts, so that the situation can be reported. Our hotel has a heavy conference reception task and received many important guests in the first half of the year. However, due to various reasons, there is a frequent shortage of room service personnel, so it is necessary to strengthen work awareness, pay attention to speeding up the pace of work, improve work efficiency, strive to be comprehensive and accurate, and avoid omissions and mistakes.

Summary report of the company's work in the first half of the year:

★ There are 7 model articles summarizing employees' work for half a year.

★ Half-year work summary of the company in 2022, 10.

★ 10 model essay for the first half of the year.

★ Work summary report for the first half of the year (9 selected articles)

★ 10 piece of employee work summary in the first half of the year.

★10 model essay on work summary in the first half of 2022.

★ Model essay on work summary in the first half of 2022

★ There are 12 model essays in the half-year work summary report.

★ Seven summaries of the company's personal work for half a year.

★ Personal 202 1 Annual Work Summary Report 12.