What should the hotel front office confirm when confirming information for guests?

The hotel front office must confirm the guest's name, ID number, mobile phone number and other information when confirming the guest's information.

Because the information registered in the hotel is for the safety of passengers. The hotel is a public place with a large flow of people every day and a mixture of good and bad. If management is not strengthened, there will be major safety hazards, or It becomes a place where dirt and evil people gather and practice evil practices.

In the Internet age, an ID card involves too much information and can also reflect many problems. The process of registering an ID card for a hotel can keep people with criminal records, fugitives, or people with other major problems out of the hotel, because once the ID card is uploaded, a lot of information will be automatically recognized and prompts will be given.

The main functions of the hotel front office

1. The front office is the "window" of the hotel, reflecting the overall service quality of the hotel.

2. The front office department is the hotel information center and guest service coordination center; (decision-making role, coordination role).

3. The front office is the representative of the hotel and an important link in establishing good guest relations; (public relations role).

4. The front office is the face of the hotel and plays an important role in forming a deep impression on guests and the public; (social role).

5. The sales performance of the front office department is directly related to the economic benefits of the hotel. (Economic role).