Why do hotel guests have to pay the difference when they complain?

In hotel operations, if a guest is dissatisfied with the room or service and files a complaint, the hotel will decide whether to compensate the guest based on his or her situation. Compensation can be in the form of free room changes, free breakfast or drinks, etc., or it can be a certain price difference subsidy. The reason for compensating the price difference is usually because the room type booked by the guest is no longer available, and only higher-priced room types are available. At this time, if the hotel does not subsidize the price difference, guests will have to pay extra for a better accommodation experience, which may make guests feel unfair. However, it should be noted that whether to provide compensation and the form of compensation should be judged according to the specific circumstances. All complaints cannot be solved simply and crudely with compensation. At the same time, hotels should also grasp the degree of compensation to avoid excessive compensation that affects the hotel's operating profits. A hotel is a commercial institution that mainly provides tourists with accommodation services, catering, entertainment, business centers, banquets, conferences and other facilities.