Traditional Culture Encyclopedia - Hotel accommodation - How do you charge the deposit for some five-star hotels?
How do you charge the deposit for some five-star hotels?
The deposit can be collected by credit card, cash, check, company or individual guarantee, etc. Generally, except for the accommodation fee, 500 yuan is charged for each room every night and 1 ,000 yuan for two nights.
The hotel can only say that it is not illegal to collect the deposit, and the law does not expressly stipulate it. Five-star hotels generally do not charge deposits for regular customers, but for ordinary customers, and the amount varies from hotel to hotel.
In addition, if there are other things to declare, such as restaurant signing, the deposit will be more; If you only stay for one night and don't have much cash, discuss with the front desk, or you can reduce it appropriately. Many hotels have such rooms.
Extended data
Five-star hotels must provide more than 12 service process management systems, more than 10 supporting process systems and more than 8 overall function management systems;
1. There is an employee handbook.
2. There are organization charts of hotels and departments.
3. Management system: mainly aimed at management, such as hierarchical management system, quality control system, marketing system and material procurement system. A complete hotel management system includes system name, system purpose, management responsibilities, project operation rules (including implementation level, management object, mode and frequency, management work content), management division of labor, management procedures and assessment indicators.
4. Departmental operation specifications: including job descriptions of managers, working relationship tables of managers, work item checklists of managers, special quality management documents, work orders and quality management records.
5. Job description of service and professional and technical personnel: a written description of job requirements, qualifications, shifts, channels for receiving instructions and coordination, main job responsibilities, etc. Services and professional and technical personnel.
6. Description of service items, procedures and standards: According to the requirements of service and job descriptions of professional and technical personnel, explain the objectives of each service item, the procedures needed to accomplish the objectives and the quality standards of each procedure.
7. Description of technical standards for work: The technical work of specific posts required by national and local authorities and mandatory standards, such as boilers, strong and weak electricity, fire fighting, food processing and production, must have a written description of the corresponding technical standards, and the employees of the corresponding posts must know it.
8. Other certificates or documents that can prove the quality management level of the hotel.
Baidu Encyclopedia: Five-star Hotel
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