Service standards for three-star hotel rooms

1. A hotel is a building

The hotel has a good building structure, uses higher-end building materials for internal and external decoration, has a basically reasonable layout, and has certain appearance

characteristics or Characteristic or local ethnic style.

2. Front Hall

There is a front hall suitable for reception capacity. The interior decoration is beautiful and unique. There is a general service desk corresponding to the hotel's size and star rating.

3. Guest rooms

1. Number of guest rooms: There are at least 50 rooms available for rent.

2. Standard guest room decoration, furniture, area: The interior decoration is good and beautiful, with a dressing table or desk, wardrobe and clothes rack,

upholstered bed, seat or simple sofa , bedside control cabinets, table lamps, bedside lamps and other supporting furniture. The interior is fully carpeted or has wooden floors. Area lighting is used in the interior and the illumination of the target object is good. The indoor area is relatively spacious.

3. Guest room sanitary equipment: Each guest room has a bathroom, equipped with a flush toilet, a dressing table, a basin and a dressing mirror.

The bathtub has a shower head and a shower curtain. . Take effective anti-slip measures. The bathroom floor is decorated with higher-grade building materials

. The walls have soft tones and good illumination of objects. There is a good exhaust system or exhauster, 110-220 volt power socket, and 24-hour supply of hot and cold water.

4. Room temperature and ventilation conditions: There is a split air conditioner or central air conditioner that can ensure a suitable room temperature and good ventilation.

5. Communication equipment: Each guest room has a local direct dial telephone, and domestic and international long-distance calls can be made through the switchboard. Instructions and a local telephone directory are provided next to the telephone number and

.

6. Audio-visual equipment: There are color TV sets and audio equipment in the guest rooms.

7. Anti-noise and attic noise: Have effective anti-noise and attic noise measures.

8. Curtains: There are blackout curtains in the guest rooms.

9. Suite: There is a suite.

10. Single rooms: There are an appropriate number of single rooms.

11. Stationery in the guest room: Stationery is provided that is consistent with the star rating of the hotel itself.

4. Restaurants

There are Chinese restaurants, Western restaurants, coffee shops and banquet halls (or banquets that can be used as multi-functional halls) that are suitable for the reception capacity of the guest rooms

Hall).

5. Bar

There is a formal bar.

6. Kitchen facilities

1. The walls should be covered with ceramic tiles, and the floors should be covered with anti-slip materials.

2. The cold dish room and hot dish room should be separated, and there should be sufficient cold storage and a dishwashing room in a reasonable location. There should be no accumulation of garbage in the kitchen. The temperature of the kitchen should be appropriate and there should be Adequate ventilation measures and sound insulation between the kitchen and dining room. Separate opening and closing spring doors for thermal insulation and odor control.

7. Public area facilities and equipment

1. Parking lot: provide return line or parking lot for guests

2. Elevator: 3. Buildings above the first floor are equipped with sufficient passenger elevators.

3. Air conditioning: (The resort does not require central air conditioning) There is central air conditioning in the public area.

4. There is a public telephone in the lobby that can be used to call public telephones in the city, and it is equipped with a local telephone directory.

5. Public bathrooms should be equipped with separate bathrooms for male and female guests in public places.

6. Lighting emergency measures: There are dedicated emergency power supply lines and emergency lighting in public areas.

7. Facilities for the disabled: There is an access ramp for the disabled in the foyer, and there are guest rooms specially designed for the disabled. The equipment in the room can meet the daily needs of the disabled

Require.

8. Dance hall: There is a dance hall.

9. Massage room: There is a massage room.

10. Shop: Set up a small shopping mall.

11. Barber (beauty) room: Set up a barber shop.

12. Public rest and reading area: There is a public rest and reading area.

13. Bookstore: There is a book-selling front room.

14. Meeting places: There are an appropriate number of meeting places.

15. Multi-function hall: There is a multi-function hall.

8. Service items

1. Doorman response: There is a doorman to greet guests 16 hours a day.

2. Luggage: There is a full-time bellman with special luggage to help guests carry their luggage 24 hours a day. Set up a small luggage storage area

3. General service desk:

(1) There are signs in Chinese and English, with reception, inquiry, reservation and checkout set up in sections, and it is open 24 hours a day Personnel will provide services

. Provide message service.

(2) Checkout requirements: Ability to provide simple and fast checkout services.

(3). There is a complete reservation system for room reservations and catering services, which can accept domestic reservations in a timely manner. International room reservations.

4. Preservation of valuables: There is a safe for valuables that can be opened by staff and guests at the same time.

5. Duty manager: The hotel has a duty manager to receive guests 24 hours a day.

6. Lobby Manager: There is a lobby manager who will serve in the front office 18 hours a day.

7. Person-tracing service: Provide person-finding service.

8. Taxi: Provide valet booking and taxi arrangement services.

9. Services for the disabled: Provide special services for the disabled.

10. Language requirements: Ability to provide services in more than one foreign language (English is the required language).

11. Promotional materials: The main service desk provides promotional materials for hotel services, hotel price lists, Chinese and British transportation maps of the city, and sells

national tourism transportation maps. Introduction to major tourist attractions in this city and the country, flight and railway timetables, China Daily (English version

) and China Tourism News.

12. Credit card service: Acceptable types of credit cards specified by Bank of China.

13. Guest rooms:

(1. Guest rooms and bathrooms are fully cleaned once a day, sheets and pillowcases are replaced, and guest supplies and consumption items are fully replenished

(2) Turn-down service: Provide turn-down service and set a good night card.

(3) Drinking water: Hot and cold drinking water and ice are supplied 24 hours a day, and tea is provided free of charge.

(4) In-room mini-bar: There is a mini-bar in the guest room (including a small refrigerator), providing sufficient drinks, placing spirits in appropriate

positions, and providing drinking utensils and wine list.

(5) Guest service: Guests can receive extra chairs and tea service upon request.

14. Language requirements for telephone service. : Able to make domestic and international long-distance calls in 2 foreign languages ??(one of which is English)

15. Laundry: Provide dry cleaning, wet cleaning, and ironing services. .

16. Wake-up service: Provide wake-up service

17. Food delivery service: There is a food delivery menu, and Chinese and Western breakfast or light meals are provided 18 hours a day. Service, and there is a food delivery sign that can be hung outside the door

18. Closed-circuit television: There is a closed-circuit television broadcast and a program list, and the broadcast content should comply with Chinese government regulations. , there are 2 closed channels, broadcast at least twice a day, and the end of broadcast time is no earlier than 12 o'clock. 19. Shoe shining service: can provide cleaning. Shoe service.

20. Room text promotion materials: hotel service guide, accommodation regulations, and introduction to the city’s tourist attractions.

The city’s tourist transportation map. Daily (English version) and China Tourism News.

21. Catering

(1) Restaurant service: There is a bar service, and the evening business hours are generally until 12 o'clock at night.

(2). Cafe: The cafe is open for no less than 16 hours.

(3) Buffet: Breakfast can be provided.

(4) , Flavor meals and banquets: Provide flavor meals and Chinese and Western banquet services.

(5) Language requirements for service staff: restaurant supervisor. The foreman and main waiters can serve in English. The restaurant can provide services in no less than 2 foreign languages.

22. Medical services: The supervisor will provide medical convenience when necessary.

23. Commodity services: selling daily necessities for travel. Travel souvenirs. Handicrafts and other goods.

24. Postal, telecommunications and business services: selling stamps and sending letters and telegrams. Telecommunications, baggage check-in. Develop film.

Repair of daily necessities.