How do hotels solve bugs?

In this case, apologize to the guests first, and at the same time, HSKP will send a waiter to clean and disinfect the guests on the spot. To put it bluntly, this is to let the guests see the hotel's attention to this matter, as well as the speed and way of handling it. Although the room has been cleaned, it is better to ask the guests if they are willing to change rooms. Most guests are willing to do this. If there is no room of the same type, tell the guest to upgrade a room for free, tell the guest to close the screen window when opening the window, and ask the bar to send the guest a fruit bowl and an apology card, and pay attention to polite language and attitude during the period to ensure foolproof. Later, the front desk reported the matter to HSKP supervisor and AM, and asked them to take notes.