Traditional Culture Encyclopedia - Hotel accommodation - How should the room attendant handle a sudden illness of a guest during his stay at the hotel?

How should the room attendant handle a sudden illness of a guest during his stay at the hotel?

How should the room attendant deal with the sudden illness of a guest during his stay at the hotel:

1. Be calm and report to the superior immediately;

2. Housekeeping department management Personnel should immediately rush to the scene with professional medical staff or professionally trained employees stationed in the store to perform first aid treatment;

3. If the condition is not serious, after first aid treatment, the guest will be sent to the hospital for careful examination. and treatment;

4. If a guest suffers from serious illness or emergency, the lobby manager and duty manager should be notified immediately and the patient should be sent to the hospital without any delay;

5. Afterwards Write a report.