Traditional Culture Encyclopedia - Hotel accommodation - Debate: The argument that service skills are more important than service awareness. . . It's urgent. it's urgent
Debate: The argument that service skills are more important than service awareness. . . It's urgent. it's urgent
In order to better understand and master the hotel industry and adapt to the needs of the ever-developing modern world, we must master the hotel's service consciousness and skills in order to better adapt to the needs of the post. I explain my point of view from the consciousness of hotel service and the innovative skills and training skills of hotel corporate culture. Prove that service skills are very important in the whole hotel. Use Chinese learning and constant honing in learning to improve your knowledge, enrich yourself and realize your ideal goals. Specifically, it is mainly the strengthening of service consciousness, and the guests are always right. At the same time of production and sales, the expectations of our guests are divided into: first, we should be easy to contact, expect us to be polite, expect attention, have empathy, have professional knowledge and maintain consistency. We unite as one, from which we deeply understand the connotation of service consciousness, and rise to master service skills and know how to serve with a smile. Guests are our god, high quality. Appreciate the guests and their cognitive process, understand their requirements and habits, like and dislike them, and surprise them with targeted services before opening their mouths. This is our goal. Show the Expo through these technologies.
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