As the receptionist or receptionist of the hotel, how do you sell the standard single room of the hotel to?

1, accurately grasp the characteristics of the guests. The receptionist or receptionist should have keen observation ability, grasp the types and characteristics of guests in time, and promote rooms according to different people, so as to succeed. For business guests, for hotels without business floors, waiters will sell them quiet rooms with living rooms. For tourists, you can recommend rooms with beautiful scenery, and for elderly guests, you can recommend rooms that are quiet and close to the elevator.

2. Introduce the situation of single room flexibly. Waiters or receptionists must know the prices of various rooms in the hotel, and know the type, location, shape, orientation, area, facilities and equipment of the rooms. In the process of selling rooms to guests, we should emphasize the room value rather than the price, so that guests can feel that the room we are selling is worth the money, so that the room value will be easily accepted by guests. When a person comes to a hotel for the first time or the guest doesn't specify what kind of room he needs, the waiter can recommend two or three rooms with different prices for the guest to choose from according to the characteristics of the guest. The introduction should start with high-priced rooms and go to low-priced rooms. Guests need to visit the guest room on the spot, and the waiter can invite guests to visit several different types of guest rooms. Pay attention to the choice of rooms with better scenery, environment, lighting, facilities and guest rooms, so that guests can have an intuitive feeling. At the same time, during the visit, we should skillfully answer all kinds of questions raised by the guests and dispel their doubts.

When skillfully guiding the guests to meet the hesitant guests, the waiter should analyze their psychological activities, patiently introduce them, and do everything possible to eliminate their doubts. Guests may also find it difficult to quit because they don't like a certain kind of room. Waiters should not insist on their own opinions, but should respect the guests, express recognition and support for their choices, and make them feel that their choices are correct. And quickly check in for guests and publicize the standard single room of the hotel.