Is it difficult for a novice hotel receptionist to learn?

Hotel receptionist is not difficult to learn.

As the front line of hotel operation, the hotel front desk is the most direct communication window between the hotel and the guests. The work is relatively complicated, which requires employees to have a careful, patient, enthusiastic, careful, careful and sincere service attitude to provide efficient and high-quality services to guests.

Novice employees at the front desk are mainly responsible for reception, inquiry, checkout, complaints and other customer service work in the early stage, which is relatively simple, but they also need to be careful, serious and responsible to avoid mistakes; In the future, you can learn more from the old employees, accumulate experience, and gradually master all kinds of knowledge of hotel operation to become an excellent hotel receptionist.

Hotel front desk job responsibilities

1, assist the front office manager to do the daily reception work, be responsible for the daily management of the reception team at the front desk, create a harmonious working atmosphere and reduce the friction in the working environment.

2. Directly supervise the escort service, ensure the implementation of service procedures, supervise the inquiry service, and try to meet the legitimate requirements of the guests.

3. Grasp the reservation situation and the guest situation of the day, and sell the room to the maximum according to the arrival and departure situation of the day.

4. Be responsible for the front desk briefing, keep abreast of employees' ideological trends and report to the department manager, and check and supervise the gfd, work discipline, polite language and work attitude of employees in this department.

5. Know the hotel room status, the incoming passenger flow and the arrival and departure time of the main guests in time, and make corresponding arrangements to arrange the rooms reasonably.

6. Replenish and receive stationery, reports and other articles needed for various work of this department.