Front desk receptionist job responsibilities

The following are the job responsibilities of the front desk receptionist. Welcome to refer to them.

Front desk receptionist job responsibilities (1)

1. Correctly grasp the demand and supply status of hotel rooms on the day, understand the arrival and departure of guests on the day, check room status, and do a good job Work in separate rooms.

2. Receive guests warmly, handle various procedures, and arrange check-in for VIP guests and conference guests in advance.

3. Strictly abide by the confidentiality system, safeguard the interests of customers, and promptly seek instructions from superiors in special circumstances.

4. Keep in touch with relevant departments, process various information in a timely manner, and strive to improve service quality and room occupancy rate.

5. Accept and process reservation information.

6. Respond to guests’ inquiries enthusiastically, politely, and quickly, and provide guests with services such as messages, wake-ups, and consultations. ?

7. Be familiar with all types of commonly used and important telephone numbers at work, transfer every call quickly and accurately according to work procedures, ensure smooth communication, and make various records.

8. Responsible for checking out guests' accounts and collecting accommodation, laundry and other fees in cash, transfer, credit card and other payment methods.

9. Classify guest bills and enter them into the computer in a timely manner and keep them properly.

10. Take good care of all types of equipment, ensure that communication equipment is clean and smooth, and maintain its normal operation.

11. Carefully register and keep valuables and store and pick up luggage.

12. For emergencies such as fires, thefts, and emergencies in the hotel, promptly notify relevant departments to handle them properly in accordance with hotel regulations.

13. Complete other tasks assigned by superiors in a conscientious and timely manner.

Receptionist Job Responsibilities (2)

1. Main contents of registration

(1) Obtain guest personal information;

(2) Meet guests’ requirements for guest rooms and room rates;

(3) Go through registration procedures.

2. Purpose of registration

(1) To enable the hotel to obtain the main information of the guest;

(2) To allocate rooms and set room rates for the guests;

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(3) Determine the date the guest is expected to leave the hotel.

3. Five important concepts in the check-in process

(1) Collection of information: During the check-in process, the hotel collects relevant guest requirements, expected departure date, payment method and Personal background information;

(2) Room allocation: allocate rooms and set room rates;

(3) Credit limit The hotel determines the guest’s credit limit based on the guest’s payment method and the hotel’s credit limit system. Guest rooms;

(4) Room supply plan: The hotel allows the hotel to maximize the sales of rooms based on the expected departure date of guests based on room availability;

(5) Control flow: through The program mediates and controls the hotel room allocation and pricing process.

4. Determination of the registration form

(1) The number of guest rooms and beds required (the number of guest rooms and beds after registration);

(2) Estimated length of stay;

(3) Payment method (cash: credit card);

(4) Guest’s name and address.

5. Principles that should be paid attention to during the registration process

(1) The allocation and pricing of guest rooms are based on the hotel’s status and availability of guest rooms;

(2) When checking in, the room rate should be explained to the guest and the guest should sign.

6. Allocating room prices and setting room rates

Allocating rooms and completing accommodation registration procedures are carried out at the same time. When allocating rooms, the different characteristics of the passengers and the specific conditions of the guest rooms should be considered.

(1) For VIP guests, better or luxurious rooms are generally arranged;

(2) For ordinary guests, especially individual guests, because they have different expectations for the various guests staying in the hotel, The work of room allocation must be done in a targeted manner. (For example: business guests are not very sensitive to room prices and can arrange a room with a higher price but a quieter room, while vacation guests can arrange a room with a lower price);

　(3) Group guests should be arranged on the same floor as much as possible, and the room requirements for the guests should also be the same, so as to facilitate guest activities and facilitate management;

(4) For the elderly, disabled or guests with children , generally arranged on the lower floors, in rooms closer to the service desk or work room for easy care;

(5) For newlyweds or guests staying with their families, they are generally arranged to be taken care of on the side of the floor or in rooms with large beds. Rooms or twin rooms (suites) make them feel the thoughtfulness and enthusiasm of the service;

(6) The rooms assigned to the guests must be explained to the guests face to face about the room characteristics, room conditions, service fees, etc.;

(7) Determine the VIP discount price based on whether the guest holds a legacy card;

(8) Determine the contract price based on whether the guest will make an appointment with the billing company;

( 9) The contract price is determined based on the discount in the group customer or travel agency contract;

(10) The discounted price is determined based on the signature of the CEO;

(11) The room price for general individual travelers is determined based on the current room price;

7. Confirm the guarantee method

(1) Collect corresponding cash as guarantee according to hotel regulations and different room types;

(2) Accept credit cards according to the guest’s wishes Pre-recording the card is a guarantee;

(3) Accounting will be done based on whether the customer belongs to the contracted billing company, and the signature will be used as a guarantee;

(4) Deposit according to the customer's wishes Valid documents and valuables will be provided as collateral.

(5) According to the importance of the guest and the relationship with the boss and director, please ask the boss and director to sign a guarantee;

(6) The boss who is responsible for the reception and the relevant authorized personnel need to sign and there is no guarantee. .

8. Complete the check-in procedures

(1) Room allocation and price setting: After confirming the guarantee, the room key will be distributed to the tenant;

(2) Greet the manager and then take the guest into the room and thank him;

(3) Fill in the guest room cement control input registration information and computer reception system;

(4) Establish a guest-related information archive.

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