Senior personal speech by the front office foreman

First of all, in terms of service quality:

In terms of personnel in August, although two employees left due to personal special circumstances, they were basically able to maintain normal staffing. Therefore, we have strengthened the management in terms of service quality, and made further requirements on the number of times the service personnel change the bone plate every day, the courtesy and polite supervision of the food delivery personnel, and the number of visits by the management personnel. I also strictly require myself to go into the room to check the service of the waiter when I order and pass the food. When you meet more important guests, you will also help the waiter to do a good job in serving the food, explain the matters needing attention, and send the fruit plate in time. With the efforts of our managers, driven by some college students and old employees, everyone's work enthusiasm is relatively high. In August, * * * received 9 letters of commendation, praised orally for 3 times, and took it. Hot column: debriefing report

Second, in terms of health:

In the company's health quality inspection, many problems appeared in our front desk, and we also deeply realized the loopholes in management. First, we don't have high requirements for employees' health, and the inspection is not strong enough. Secondly, we don't take the lead enough. In view of these two points, we held a meeting of managers in time to find out the reasons, prescribe the right medicine and relearn the previous health standards. The person in charge of each health area is clearly in place, and the manager takes the lead in the front line, taking responsibility and ensuring. Although there are many problems in the quality inspection process, we also did some hygiene work in the early stage. First, we cleaned the floor of the bathroom with toilet cleaner and caustic soda, and then washed the floor of the room, and the effect was good. Next, we will thoroughly clean it regularly to maintain a good sanitary environment.

Third, in the activities of singing red songs organized by the company:

At the beginning of the month, our main task was to practice songs. Everyone is very enthusiastic and sings several times after dinner every day. Everyone learns from each other and encourages each other, which also plays a positive role in daily work. During the afternoon break, let's go to the back hill together, line up, shout slogans and practice gestures, not twice, not three times on both sides, until we practice well! Some employees have no time to practice because of work. When they return to the dormitory at night, they ask other employees for advice and practice hard. There are also some new employees who did not participate in the practice in the early stage, and also completed the lyrics recitation, gesture unification and other projects in a short time! Fully demonstrated the strength of the team! Through the joint efforts of Qixin, we finally achieved good results in the activity!

Fourth, in terms of daily material consumption:

We insist on the "three invariants", which we often say at regular meetings and supervise in our daily work. Managers themselves often lead by example, teach their employees the purpose and tips of saving. Around this month, the kitchen used 12 barrels of detergent, with an average of 16 kg per day, and the kitchen used 36 packs of washing powder, with an average of one day. On average, we use 10 tablets per day, 30 kg of 84 disinfectant * * *, 56 rolls of garbage bags * *, and 1.8 rolls per day, and 223 bags in the lobby and kitchen * *, with an average of 7.4 tablets per day. We have been saving water and electricity.

5. I had to study and print in my spare time in the process of revising the Front Office Hygiene Inspection Standard and compiling the Induction Training Procedure for New Employees. I also learned a lot of new things in the process, and now I have basically finished the printing work.