A woman in Anhui was invaded by a man while taking a bath in a hotel. What responsibilities does the hotel have in this matter?

People will stay in hotels when they go out. After all, the hotel's service is very in place, and it also provides free food, which can also be responsible for the safety of customers. But not all hotels are so responsible. A woman in Anhui checked into a hotel, and when she was taking a shower, a strange man broke in. The two men looked at each other, and the woman suddenly froze, so she quickly called the front desk and asked what was going on. The front desk said that the customer had not closed the door himself, but the man who broke in later said that the front desk of the hotel opened the door. The woman asked to see the monitoring, but the hotel didn't give it. For this matter, the hotel needs to bear certain responsibilities, so what responsibilities does the hotel need to bear?

First, the responsibility of improper care

People spend money when staying in a hotel. The hotel must ensure the privacy and safety of customers, but this hotel failed to do so. It even allowed this strange man to appear in the rooms of the customers who had already checked in, indicating that the hotel should be responsible for improper care and compensate the customers for their mental losses. The hotel must be responsible for the check-in customers and ensure their personal safety. It is not allowed to allow people who have not checked in to enter the hotel casually, otherwise it will probably threaten the safety of other check-in customers. The hotel should be responsible for improper care.

second, the responsibility of improper management

the front desk of a hotel is very important. It is not only necessary to check in the guests, but also to be responsible for the privacy and safety of the guests who have checked in. For some strangers who want to go to the rooms of the guests who have already checked in, they should check with the guests and let them in after they agree. However, the front desk of this hotel didn't do this. Without the permission of the guest, it opened the door to a stranger and let him enter the guest's room, which caused great trouble and shock to the customer and violated the customer's personal privacy. It should be responsible.

hotels are responsible for improper care and management, and the front desk is also very inappropriate, so hotels are also responsible for customers. This matter has brought great troubles to customers, and I hope the hotel can solve it reasonably.