Summary of hotel waiter's work

At the end of the year, all walks of life are making year-end summaries, and the hotel service industry is no exception. Now I will summarize my hotel waiter's work as follows:

Here I have learned and advocated how to do a good job in quality service and master seven elements:

1. Smile. In the daily operation of the hotel, every employee is required to treat guests with a sincere smile, which should be independent of time. Smile is the most vivid, concise and direct welcome word.

2. Proficiency requires employees to be proficient in every aspect of their work and be as perfect as possible. Employees should be familiar with their own business work and various systems, and improve their service skills and skills. "A journey of a thousand miles begins with a single step". If you want to master your business, have a good training class, and constantly sum up your experience in actual operation, learn from each other's strong points, so that you can be expert in many functions and be comfortable in service, which plays an important role in improving the service quality and work efficiency of KTV, reducing costs and enhancing competitiveness.

3. Be ready to serve the guests at any time. In other words, it is not enough to have a sense of service, but to be prepared in advance. Preparation includes mental preparation and behavior preparation, which is done well in advance. For example, before the guests arrive, make all the preparations well and be in a state of being ready to serve them without being in a hurry.

4. Paying attention means treating every guest as "God" and not neglecting the guests. Employees sometimes tend to ignore this link, and even have negative service phenomenon. This is caused by the superficial phenomenon that employees see that they are casually dressed, have low consumption and feel no style. In real life, the richer people are, the more casual they are about clothes, which is their confidence; And clothes can't represent the wealth at all. In this link, we must not judge a person by his appearance, but ignore the subtle service. We should pay attention to and treat every guest well and let them spend willingly. We should remember that "guests are our parents".

5. Exquisiteness is mainly manifested in observing the guests' psychology, predicting the guests' needs, and providing services in time. Even before the guests ask for it, we can do it for them, making them feel more cordial. This is what we call advanced consciousness.

6. To create a warm atmosphere for the guests, the key lies in emphasizing the environmental layout and friendly attitude before service, mastering the guests' hobbies and characteristics, creating a "home" feeling for the guests, and making them feel that staying in the hotel is just like returning home.

7. Sincere hospitality is the virtue of the Chinese nation. When the guests leave, employees should sincerely invite them to come again through appropriate language, so as to leave a deep impression on them. Nowadays, the competition is the service competition, and the quality competition, especially the hotel industry, is particularly fierce. The importance of service is self-evident. We use all kinds of high-quality services to form our own service advantages in order to create higher customer satisfaction in the fierce market competition and make the hotel invincible!

Every profession needs to stress team spirit, and it is the same in Happy Di. When business is busy, colleagues can understand each other and Qi Xin can share the troubles. Usually, there are also tricky customers. If one person is in trouble, other colleagues will go up in time to adjust the dispute so that the situation is no longer bad. Each person has a clear division of labor and works actively, and truly achieves the effect of a hero and three gangs in action.

In normal times, I also chat with customers, get to know their favorite songs and recommend new songs to satisfy customers. In this way, there are more repeat customers, allowing customers to recommend friends and improve the consumption rate. After that, I will also make some summaries, which will accumulate over time and make my service more acceptable and liked by customers.

as a service person, you will also encounter some setbacks and helplessness. Some people will think that a small logistics staff is insignificant, some people think that my profession is low and disrespectful, but what I want to say is: all roads lead to Rome, I am happy to serve others, and I am happy to work here! I can be proud of this collective work. I think my job is like a watch. The hour hand that rotates on the surface can bring you time and joy, while the tiny parts that rotate inside are hard to see, but they are essential.

Of course, there is no end to learning, and the learning has to be applied to the future work. I hope the leaders can give more supervision and colleagues can learn from each other, improve the service efficiency in the future work, and strive to be an excellent service staff. Let customers feel unusual happiness in the "Yindu Hotel World". Summary of Hotel Attendant's Work II

I came to XX under the introduction of my friend, and I was very happy to learn about XX. I cherish this opportunity. I have studied hotel management for five years, but I haven't practiced it. I want to start from scratch, which is a good opportunity, so I came to XX to study with enthusiasm. At first, I studied XX culture and theory courses.

in the first week, I was assigned to the guest room. I thought I could bear hardships. When I came to the guest room, I mainly studied room cleaning and bed making with the elder sister of the guest room. Although I was fully prepared, I was still tired on the first day and even doubted whether I could persist. With the encouragement of the elder sister of the guest room, I made up my mind to encourage myself to persist. I learned the process of cleaning a room, the most basic bed making, bathroom cleaning and simple room service methods in the hotel, which made me have a preliminary understanding of the basic goods sold in the hotel.

in the second week, I was assigned to a restaurant, and I learned a series of basic restaurant service methods, such as how to set the table, remove the table, order food, serve food, pass food and so on. And have a further understanding of the service process of the restaurant.

in the third week, I was assigned to the front desk. I like the job of reception at the front desk very much, but I am very uneasy. I don't know whether I can be competent for this job, but I am glad that most of the hotel employees are so warm and friendly. They are not cold and blunt to us because we are interns. When we are tired, a sweet smile from our colleagues and a common "hard work" will move people. The front desk is the reception desk.

the service of the front desk basically covers all the services that the hotel can provide, so it is necessary for the front desk service personnel to know all the departments of the hotel well in order to provide satisfactory and thoughtful services to the guests. During the study, my hotel guests have a deep understanding of some basic front desk daily operations, such as how to check in and check out, and have carried out practical operations.

The days of internship have ended day by day. I really learned a lot these days. Besides some basic skills and common sense of service, I also learned how to be a man, how to deal with my own interests and those of the hotel, how to deal with interpersonal relationships among colleagues, how to adjust my mentality, and what I learned is that a waiter should have a strong sense of service. In a chat with a department manager, the manager mentioned service awareness, and I agree with him very much: "Service awareness not only requires waiters to have the concept and desire to provide quality services to guests, but also should have the same awareness for their colleagues."