Ten polite expressions in service industry

Ten polite expressions in service industry

It is more popular to be a civilized and polite person in the service industry. Talk about civilization, cultivate new styles, abandon bad habits, be a polite and civilized person, establish a harmonious neighborhood mutual assistance relationship, and make civilized and polite words catchy by writing jingles. Let's look at ten polite expressions in the service industry.

Ten polite expressions in service industry 1 1. Welcome to use the waiter's polite language.

Welcome to the store is what the waiter must say after seeing the consumers enter the store. Although this sentence is common in every store, it plays a decisive role. A word of welcome can make consumers feel that the waiter cares about this customer, so that customers will feel that the service in the store is better. If consumers don't say anything after entering the store, they may feel that the people in the store are too casual and don't care about themselves at all.

2. Excuse me, the waiter's polite language.

The word "excuse me" is also two sentences that consumers must say after entering the store, so as to ask the specific needs of consumers after entering the store. If you ask directly, it may make consumers feel impolite. With these two words, the attitude has obviously changed a lot.

Please wait a moment, waiting for the waiter's polite words.

The business of restaurants is generally good, and consumers sometimes can't get good service after entering the store. At this time, the waiter should tell them in time and wait a moment. This can ease their anxiety and make them understand the shortcomings in the store.

Excuse me, the waiter's polite language

During the service, the waiter may interrupt the chat between consumers and others, or interrupt consumers to enjoy a quiet environment alone. At this time, everyone needs to say sorry for interrupting. This will allow consumers to focus on the waiter and forgive the waiter for suddenly interrupting the conversation.

Sorry for waiting so long.

Sorry to have waited so long, this is also a polite expression often used by waiters. If consumers can't get good service soon after entering the store, the waiter must use this sentence to express the shortcomings in his store.

Please enjoy your polite language.

Waiters often say please enjoy this sentence. Consumers enjoy delicious food there after shopping. At this time, please enjoy your meal, which can make consumers feel that the waiter has been paying attention to him.

7. What else do you need for the waiter's polite language?

After the consumption is completed, everyone needs to ask the consumers what else they need to help. After this comprehensive question, consumers can help solve the problem in time, and the consumption experience in the store will be greatly increased.

Please don't hesitate to ask if there is anything in the waiter's polite language.

Such a sentence can also make consumers feel that the waiter is always by their side, and they can directly ask him for help when they encounter anything. On the one hand, it narrows the distance between consumers and stores, on the other hand, it helps consumers solve the problem of eating in stores.

Enjoy the waiter's polite expression

This is also a polite expression. Consumers will be much happier when they hear such a sentence, so the waiter can end with this sentence when communicating with consumers.

Welcome to use the waiter's polite language next time.

After consumers have finished eating in the store, the waiter will also say welcome to come again next time to attract more customers for the store.

The above are ten polite expressions of the waiter. These ten sentences are basic, but in fact, in the process of service, there are still many places that need everyone's attention, not only in terms, but also in combination with their own actual situation, so as to win more customers' love.

Top ten polite expressions in service industry 2 Top ten polite expressions commonly used by waiters.

1 Good evening and welcome.

2. Excuse me, sir and madam?

A moment, please.

4. Sorry to bother you.

5. Sorry to have kept you waiting.

6. Please enjoy your meal.

7. What else do you need?

If you have anything, please let me know.

9. Have a good time.

Thank you for coming. Walk slowly. Welcome to visit next time.

Ten polite expressions in service industry 3 1, "three greetings" from salesmen

Welcome voice: When customers enter the drugstore, the salesperson should greet them with a smile and say "Hello" or "Welcome!"

Introduction: The introduction of drugs should be realistic, mainly introducing the indications, quality, adverse reactions and precautions of drugs. Don't exaggerate and mislead customers. Remember that health food should not be introduced in terms of therapeutic effect and curative effect.

The sound of seeing the guests off: Whether the customers buy or not, they should be polite when they leave. Thank you for coming! Please wait a moment.

2. Acceptance clause

"hello! Welcome! "

"Please feel free to visit. It doesn't matter if you don't buy it. "

"What do you need? Please look here. "

3. Polite expressions in busy business

"Just a moment, please. I'll get it for you right away."

"Sorry, there are many people today. I will come as soon as possible. Would you please wait a moment? "

"Would you please wait a moment? I'll take care of the elderly customers first. I'll be right there. Thank you for your cooperation! "

"I'm sorry to have kept you waiting. What kind of medicine do you want to see? "

"Don't worry, please come in order. It's your turn soon."

"I'm sorry to have kept you waiting. What do you want? "

4. Polite expressions when out of stock

When the goods are out of stock, the salesman should apologize to the customer, and the language should be sincere, instead of saying "no" with simple negative sentences, and explain the reasons euphemistically. For example:

"I'm sorry, this medicine is temporarily out of stock. If it is convenient, please leave your name and contact number and let you know as soon as you are free. "

"Unfortunately, the medicine you want has just been sold out, but we will get it soon. Please leave your address and phone number, and we will inform you or send it directly to you. What do you think? "

"I'm sorry, we don't have this medicine at present. If you need it, I can suggest the purchasing department to buy it. Would you please leave your contact information? "

5. Courtesy words when returning goods

Customers who return goods to pharmacies should be properly handled according to different situations and regulations. Language should be euphemistic, persuasive and convincing to customers, but you can't hurt customers with blunt and stimulating words.

"Please forgive me. According to the regulations, this is non-refundable."

"I'm sorry, our prompt said that unless the quality of the medicine is not good, it will not be returned. Please forgive me for this situation. "

"Sorry, have you ever used this medicine? It's not a quality problem. It's not good to sell it to other customers. Please forgive me for not returning it to you. "

"I'm really sorry, this is our negligence. We can return it to you. Please wait a moment, thank you for your trouble. "

6. Polite language when introducing drugs

When introducing drugs, be enthusiastic and sincere, seek truth from facts, and don't sensationalize, exaggerate and deceive customers.

"Do you think this will do?"

"This kind of healthy food is very popular at present. You can buy it back for your friends or keep it for yourself. "

"The characteristic of this new drug is ..."

"If necessary, I can help you consult. Shall I show you some? "

"When you go back to get the medicine, please read the instructions carefully before taking it."

7. Polite expressions when apologizing

When apologizing to customers, be sincere and gentle, and try to get customers' understanding. It is not allowed to stimulate, tease or hurt customers instead of apologizing to them.

"I'm sorry to have kept you waiting; Sorry, it's my fault; "

"I'm sorry, I didn't hear you call me just now. What medicine do you want to buy? "

"Sorry, I just transferred to this counter, and the drug introduction is not clear and comprehensive enough. Please forgive me. "

"I'm sorry, I can't solve this problem for the time being. Please wait a moment, I'll ask the leader. "

"I'm sorry, I can't solve this problem at the moment. Please forgive me. "

8. Polite language problems when answering the phone

When answering the phone, the salesperson must not ask questions or perfunctory things, and must not have an impatient tone. At the same time, we should pay attention to the following details:

After the call is connected, first report the name of the pharmacy, for example: Hello, I am a * * * pharmacy. Never pick up the phone and ask "Hello! Who are you? Who are you looking for? " This is very impolite.

Put a notebook next to the phone and write down the phone number of the other party in the notebook, so that you can record the customer's needs at any time and reply to the customer as soon as possible to avoid no reply.

Key questions should be repeated. When a customer calls to buy a drug, the person who answers the phone should record the name, specification, quantity, manufacturer and required time of the drug in detail, so as to prevent misunderstanding and affect the customer's medication.

When answering the phone, the person answering the phone should tell the other party, "Excuse me, please wait a moment." And be careful not to let the other party hear what is said here, because it is a polite behavior.

If the customer doesn't know whether there are drugs in stock at present when asking for drug information, the salesperson must say to the other party, "Excuse me, please wait a moment, and I'll check if there are any drugs you need". When you come back, when you answer the phone again, you should say "Sorry to have kept you waiting". If there is no medicine the customer needs, please say "Excuse me, please leave your phone number and let you know as soon as the goods arrive.". Do you think so? "

9. Courtesy words when packing drugs

When packing drugs for customers, salespeople should take good care of customers and remind them of matters needing attention. Sales staff should hand packaged drugs to customers, and it is not allowed to push unpacked drugs directly to customers, or put drugs and plastic bags on the counter.

"This is your medicine. Please take it."

"Would you please come here and I'll wrap it up for you?"

"Please count the quantity and I will pack it for you."

"Well, please have a look."

"Please wait a moment. I'll pack these medicine bags for you, so it's easy to carry. "

"These medicines are packed in glass bottles and are easily broken. Please take care of them and be careful not to break them when you take the bus. "

10, a polite expression before going to work

"What do you need? I'll get it for you. "

"Don't worry, take your time, it doesn't matter."

"Take your time. It doesn't matter if you get off work late. Don't worry. "

"Please don't worry, take your time if you need anything."

"Don't worry, there is still time, please take your time."