How to be a foreman in the front office of a hotel?

Do a good job of hotel front desk foreman from the following aspects:

First, the professional ability:

As a hotel front desk foreman, you must master certain professional knowledge and ability. With the continuous improvement of management positions, the importance of professional ability will gradually decrease. As a grass-roots manager, personal professional ability will be very important, which can directly guide the actual work of subordinates and act as agents for their actual work. There are two sources of professional ability: one is from books, and the other is from practical work. In practical work, we need to learn from our own leaders, colleagues and subordinates. "Don't be ashamed to ask questions" is the attitude that every hotel front desk foreman should have.

Second, the management ability:

For a hotel front desk foreman, management ability corresponds to professional ability. The higher your position, the higher the requirements for management ability. Management ability is a comprehensive ability, which requires management command ability, management decision-making ability, management communication and coordination ability, professional ability and work distribution ability. Management ability comes from books, but more from practice. Therefore, to improve management ability, we need to constantly reflect on our daily work, often review our own work and sum up our own work.

Third, communication skills:

The so-called communication refers to unblocking each other's opinions. This kind of communication includes two aspects, inter-departmental communication and intra-departmental communication (including subordinates, colleagues and superiors). The company is a whole, and the departments it leads are part of the whole, so it is bound to contact with other departments, and communication is essential. The purpose of communication is not who wins or loses, but to solve problems. The starting point of solving the problem is the interests of the company, and the interests of the department are subordinate to the interests of the company. Communication within the department is also very important. As leaders, we need to understand, master, guide, assist and care about the problems in the work of our subordinates, their ideological trends and even their lives. On the contrary, for your supervisor, you should also take the initiative to report, and reporting is also a kind of communication.

Fourth, cultivate the ability of subordinates:

As a hotel receptionist, training subordinates is a basic and important job. No matter how big the unit you lead is, remember that the unit you lead is a whole, and you should use the strength of the team to solve the problem. Many managers are reluctant to hand over some things to their subordinates for good reason. Give it to your subordinates and tell them that you may not understand what you say, you need to repeat it, and then you need to check it. Instead of this, it is better to do it yourself quickly. But the key problem is that if this continues, they will always have endless things to do, and subordinates will always do what they think they can do well. It is an important duty of managers to let subordinates do things, be able to do things and teach them to do things. The strength of a department is not the strength of managers' ability, but the strength of all subordinates' work. Sheep can lead a group of lions to easily defeat a group of sheep led by lions. As a leader, the important duty is to train subordinates into lions, not to turn themselves into lions.

Five, work judgment ability:

The so-called work ability is essentially a kind of work judgment ability, which is very important for all working people. Cultivate a person's judgment,

1, whether to have a straightforward heart or good moral quality is the basis of work judgment. For the right and wrong in the world, we can have a correct judgment and distinguish between right and wrong;

2. As a supervisor, you should have a clear judgment, or a decision, about what to do, how to do it, and who will do it, no matter how big or small;

3. Work judgment ability is the synthesis of the above four abilities, and the embodiment of leadership ability is the embodiment of work judgment ability.

Six, learning ability:

Today's society is a learning society, and today's enterprises must also be learning enterprises, and they must also be the main body of learning for everyone. There are two kinds of learning, one is book learning and the other is practical learning, which should be carried out alternately. Only by continuous learning can we make better and faster progress and catch up with the development of society. Take the initiative to learn, and regard learning as a habit and a normal life. Learning should be extensive, professional, management, business, life, leisure and all kinds of learning. The competition between people in the future is not about the past ability, but about the present ability. But how to learn now. Learning now is the basis of future competition.

Seven, professional ethics:

Dante has a saying: the defects of wisdom can be made up by morality, but the defects of morality cannot be made up by wisdom. For people at work, whether employees or leaders, professional ethics is the first. It's like health, wealth, status and love are all important to a person, but health is "1" and everything else is "0". As long as "1" (health) exists, personal meaning can be infinite. Professional ethics is the "1" of working people. It is meaningful to have a good professional ethics, and for a company, it is a qualified talent. Professional ethics is not the same as centripetal force to the enterprise, but as an employee and a hotel front desk foreman. No matter whether the company is good or not, no matter whether the position is high or low, no matter whether the salary is high or low, being responsible for one's career is a basic accomplishment and the foundation of personal development.