What date does the service supervisor clear up the overdue payment every month?

Expand the way to deal with overdue payment.

1. This bill should be charged first. If the guest returns to the store, he can ask the guest to pay for the room.

2. According to this case, the internal training of the hotel is mainly to inform the guests of the check-out time and collection time, and leave the contact information of the guests when they check in.

3. If it is really an overnight guest, the front desk needs to fill out the hanging bill and hand it over to the superior for temporary hanging, so as to avoid charging for vacant rooms. If the guests come back, we can check in again and charge extra room rate manually.

When the guest comes back and finds that his room has been sold, we need to explain patiently to the guest. The main reason is that the guests arrived at the departure time and could not contact them. We made a reasonable solution without knowing whether the guests will continue to stay, with the aim of helping the guests save a day's room fee.