Traditional Culture Encyclopedia - Hotel accommodation - Meituan Hotel set the wrong time. What if there is no refund after the check-in time?
Meituan Hotel set the wrong time. What if there is no refund after the check-in time?
1. Contact Meituan customer service hotline: You can call Meituan customer service hotline to explain your situation and ask for a refund. Customer service staff will help you solve the problem.
2. Contact customer service online: You can also contact customer service through the online customer service function in Meituan official website or Meituan Hotel to express your refund demand.
3. Apply for arbitration: If negotiation with Meituan Customer Service fails, you can apply for arbitration on the order page of Meituan Hotel and let Meituan Customer Service negotiate with the hotel.
4. Complain to the consumer association: If the above methods fail to solve the problem, you can complain to the local consumer association for help.
According to the regulations of Meituan Hotel, if you choose an irrevocable reservation at the time of booking, you may not be able to get a refund. If your reservation is eligible for refund, the refund amount will be determined according to your reservation rules and cancellation policy. If the hotel breaches the contract, you can ask for the hotel double indemnity deposit. If the hotel causes you more losses, you can claim 30%.
In short, if you encounter problems in Meituan Hotel, please be sure to get in touch with Meituan customer service and follow their instructions.
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