How to teach yourself hotel management?

if you mean the HOTEL, in fact, the requirements for academic qualifications are not very high before climbing to the department director. I know a man who just graduated from a hotel major in higher vocational colleges, and now he has been the director of the front office of a five-star international chain. Therefore, the most important thing in hotel management is professional knowledge, practical ability and quality, which can be improved through personal efforts at work.

1, language ability. To be a hotel, mastering many languages is an essential quality. At least in China, you should be able to use at least Mandarin, Cantonese, English and Japanese. Only with strong language skills can we better meet the needs of guests.

2, the spirit of service. It can also be said to be a kind of etiquette, but it is higher than the requirements of etiquette. Etiquette can make you decent in all aspects. But the spirit of service can make you more willing to trust you and ask for your help. Specifically speaking, as a professional in the service industry, you should feel the realization of your self-worth by satisfying the needs of others through your own efforts. Of course it's not as simple as it sounds. However, only with such a spirit can we have peace of mind in the process of service, and we can constantly explore how to better serve others. Moreover, the clients referred to here are not only guests, but also colleagues around them.

3. Good communication and coordination skills. I think there is no need to say more about this. Because this industry is based on people, whether it is the management object or the value created. And this ability can only be improved in the process of continuous practice.

4, the ability to solve emergencies. This aspect is the same as above. Learn slowly at work. I believe there should be many examples around you that are worth learning.

5, professional knowledge. For example, if you are a receptionist, you should always find out what GDS is all about. There is also the application of software. If it is an international hotel chain, there should be a perfect training plan. If not, we should read more books in this field and study hard.

6, good interpersonal relationship. The hotel industry looks big, but the more you do it, you will find that this circle is actually very small. It is possible that one of your subordinates may become your superior now. Or maybe a marginal figure before will affect your promotion now. Therefore, whether it is superior, peer or subordinate, at least you won't want others to hate you. Of course, the circle is also very important in this industry. Only if you have very good interpersonal relationships can you make your promotion smooth.

7. Perfect career planning. Few people I know have a chance to succeed through in-situ promotion. More depends on job-hopping. However, job-hopping should be considered clearly. At least don't jump for the salary at the beginning. More importantly, consider whether it will help your resume. Jump from low-star hotels to high-star hotels. Jump from bottom employees to managers. But we must have a more sober understanding, that is, what kind of level is more suitable for us to mix in. For example, if you are in a five-star international chain, most of your competitors will be graduates from world-renowned hotel management schools if you want to jump from FOAM to FOM. Then your advantage will never be in internationalization, but more importantly, your rich practical experience. And make as many students as possible who graduated from these hotel management schools, because they have good connections at least in five-star hotels in China. Take the graduates of les roches and glion for example. Basically, they will be located in all international five-star hotels in China International City. Basically, if you just graduated, you will be in the position of FOAM. Many students may become department directors within 5-6 years after graduation. More importantly, the relationship between them will be closer. If you can use these contacts, I believe it will be of great help to your improvement and promotion.