What are the novice cashier courses at the front desk of the hotel?

1. When you see a guest check in, ask the guest how to pay when checking in at the front desk.

2, charge the guest deposit or rinse card.

3. Issue a deposit receipt and give a red copy to the guest for safekeeping.

4. Stick the remaining duplicate receipts on the deposit or cardboard, clamp them with paper clips and put them in the cashier drawer for safekeeping.

If the guest washes your card, you'd better write down the credit card number on the receipt. After washing the card, write down the room number of the card in small print outside the green line on the card cover to prevent confusion.

6. Take authorization or check the stop payment list according to normal procedures.

7. Hand over the room bill from the reception desk and put it in the corresponding account column.

8. If the guest belongs to the deposit-free category, please sign the bill when you check in.

9. If the guest's room account belongs to other rooms, this clause shall come into effect only after it is signed by the owners of other rooms, and the two rooms shall be marked with' Enter ×× Room' and' Pay ×× Room' respectively.

10. The deposit other than petty cash must be handed over to the manager before the end of each shift and kept in the safe deposit box. The specific method is to ask the cashier at the front desk to leave a green copy in the drawer and give the white note to the manager. Cardboard need not be handed in for safekeeping, and green and white couplets are put in the drawer.

If the guest swipes the card, it is best to copy the credit card number on the receipt. After swiping the card, he should write down the room number of the card in small print outside the green line on the cover of the card to prevent confusion. Take the authorization or stop payment form according to the normal procedure, and hand over the room bill from the reception desk, put it in the set and put it in the corresponding account column.

If the guest belongs to the deposit-free category, please sign the bill when you check in. If the guest room account belongs to other rooms, it will take effect only after it is signed by the owners of other rooms, and the two rooms must be clearly marked.

Before each shift comes off work, the cash collected on that day must be handed over to the manager and put into the security box for safekeeping. The specific method is to ask the cashier at the front desk to leave a green copy in the drawer and give the white bill to the manager. Cardboard need not be handed in for safekeeping, and green and white couplets are put in the drawer.

When the guest checks out, the cashier should give the bill to the guest after receiving the notice from the housekeeping department and the switchboard that there is no consumption in the room. Before this, the blank part under the total amount on the bill must draw a line from the first line to the last line of the blank column, indicating that there are no consumption items.

If there is any doubt about the guest's statement, the cashier should be patient and not vague or impatient to urge the guest.

(1) The purpose of customer bill balance is to reflect the total consumption of customer bills returned before today, as well as the consumption and settlement of that day. (Amount and payment method. )

(2) The purpose of entering the guest list into the table is to reflect the amount and settlement of each consumption of the returned guest list from the first consumption to the last consumption. The settlement reflected in the above two statements must be consistent.