Try to write five weekly diaries, each of which is about 2 words. Don't write too well, which is suitable for the second grade level.

On December 21st, 29, it was my first day of internship at the reception desk of XX Hotel. Internship, although not a real job, is a starting point of my working life and an indispensable stage for me to transition from a student to a working person. On the first day of entering the hotel, everything was strange and fresh. Strange faces, unknown but friendly with smiles. An enthusiastic colleague showed me around here and there, showed me the overall structure and various departments of the company, and introduced me to several colleagues. A week passed quickly. During this week, I tried my best to adapt myself to the environment and integrate into this big group more quickly, because only by dealing with my boss and colleagues can I be conducive to my work.

The second week

The week before was mainly in a state of getting familiar with the basic situation. At noon this Monday, I was taken to an elder sister and told that I would study with her in the future. I was very happy because my elder sister received me warmly and took me to lunch with her. In the afternoon, my elder sister told me about her work and her main responsibilities, which I kept in mind, because this might be me. This week, I seem to be relatively familiar with the people and things around me. I am not as at a loss as I was in the first week. Fortunately, I met better colleagues and taught me a lot.

the third week

today is the third week. I am basically familiar with the company environment, and I can basically call out the names of my colleagues. My work efficiency has also improved a lot, because I don't have to look around for something when I go to a place. It seems that integrating into the environment is very helpful for doing a good job. The main job this week is to learn to answer the phone and communicate with other companies in business. In the process of making a phone call, there are always some difficulties. For example, I don't know what the other person said, so I can't communicate at all, so I have to write it down first, then ask my colleagues for advice, and then call back to give an accurate answer later. I gradually accumulated a lot of relevant knowledge in such a project from ignorance to understanding.

In the fourth week

On Thursday afternoon, the department manager said that she would give us training. I thought she would tell us something about hotels, but the first thing she said denied my original guess. She said that she just wanted to talk about our plans for the future in the form of chat and give her personal suggestions to us. The department manager has worked in the hotel for five or six years, which can be said to be very experienced. She has a unique view of life and uses her own experience to show her story. She told us that we must pay attention to learning English, and a good English level will increase our chances of success when we apply for jobs in the future. Even if you apply for a job that is not suitable for our major, even if you don't know much about the professional knowledge, you are likely to find a good job with strong English listening and speaking skills. In addition, it is suggested that we should learn some skills or pursue further studies, so as to broaden our employment, so that it is not so difficult to find a job.

the fifth week

because I just entered the company, I didn't involve some important things. I think only by starting from the most basic, accumulating bit by bit, doing every little thing I am responsible for and reassuring leaders and colleagues, can we achieve a great cause in the future. In the morning, I can basically guarantee to get to the hotel in advance, and help clean up some time before I start work, so that everyone can work more comfortably and feel happier, and also teach me more things. This week is basically spent in busyness and triviality, but although it is some trivial things, it is very different from school. I feel that every little thing needs me to do it myself, and the results obtained through my own labor are very valuable and worthwhile.

the sixth week

I am learning and progressing slowly, and my internship cycle has been almost one and a half months. I have a basic understanding of the general workflow, and I have also been exposed to the operation, such as accepting telephone reservations, registering in OK rooms, sending and receiving faxes, and so on. Today, the head waiter asked me how long I planned to practice. I said it might be a few months. She asked me if I planned to stay in the hotel in the future. I really didn't know how to answer her ... Several colleagues planned to resign next month, and many new people came. The turnover of staff in the hotel is really great. Anyway, do it first, do it as well as you can, and don't think too much first.

Week 7

Today, the hotel received a meeting, and the rooms were basically full. Usually, a group of about a dozen guests came, and they were often too busy to help them check in. Most of the guests were very kind and would wait patiently, but some guests didn't have that much patience. On Tuesday, I met a Ctrip guest, a middle-aged gentleman in his fifties. As the guest room had not been made, a colleague suggested that he store his luggage first, and then check in after the guest room was made. Who knows, the gentleman suddenly lost his temper and said that the hotel management was so bad, why did he let him store his luggage? It's a little ridiculous. We just made some kind suggestions, and we were scolded by the guests, alas.

the eighth week

unconsciously, it's almost two months. Talk about the reception work I am responsible for this week. It is responsible for receiving letters, receiving visiting guests, and transferring visiting calls to the extension of the staff responsible for related work according to their needs, so as to facilitate their direct business communication. This is also my first time to do telephone transfer work. At first, I was a little nervous. I was worried that I would transfer my call to the wrong department and bring troubles and troubles to my colleagues. Fortunately, a few phone calls later adapted to it and found that it was not as complicated as expected. This is another ability I learned in this internship! In any case, as long as there is harvest, it is good, even if this day-to-day effort is not in vain!

the ninth week

one day, a guest called the front desk at 11 o'clock and said that he wanted to check out. I answered the phone, and he asked if it could be postponed until 12: 3, without charging half a day's room rate. I asked the head waiter and helped the guest to modify the check-out time. The guest returned to the store at 12 o'clock and asked me if I could open the door with my room card. I asked him if he was the guest who called just now. He said yes and I said yes. Later, the guest came down and said that he couldn't open the door. The foreman told me that the room card would automatically degauss after 12 o'clock. Then the guest scolded me, saying something that delayed his time, which made people feel very bad. Because I thought I could automatically extend the room as long as I modified the information on the computer. Colleagues comforted me that there was nothing wrong. This industry was supposed to get used to being scolded by guests, and at the same time, it was necessary to ensure that the work was not wrong. It seems that being a hotel industry really requires a good attitude, a stress-resistant attitude ...

The tenth week

During my stay in the hotel, I still insisted on getting to the hotel early in the morning as when I first arrived, and helping my colleagues clean up their offices. I know that everything is important to insist, and if I am anticlimactic, it will leave a bad impression on others and be detrimental to my own development. Through the internship in the last few weeks, I have basically learned the previous business, but when I come into contact with new business, I still have a sense of frustration. Although I have learned so much theoretical knowledge in school, it still takes a process to really apply it to practice. I decided to hurry up and practice. This week has gone by like this again. Everyone is busy with each other and cooperates with each other. Everyone is indispensable. They have their own duties and responsibilities, and they get along well. I think it is very rewarding.

In the eleventh week

On Wednesday morning, the manager talked to me and asked me how I was getting on with my study. I thought about it and said that I knew the basic process and operation, but I was not skilled enough, and I couldn't handle many details by myself. The manager also asked, is there anything wrong with the front desk recently? I thought about it and suddenly felt surprised, because in the first few days, I felt that the front desk was full of problems, very chaotic, and my consciousness was not in place. However, when I joined the group myself, I could not see these things. The manager continued, did you learn to be a waiter when you came to me? Don't you want to be a manager in the future? Be sure to stand at your height. I nodded to show my understanding that soldiers who don't want to be generals are not good soldiers.

Week 12

On the afternoon of Saturday, a colleague was called into the office by the supervisor, because the sound insulation effect was quite good, but his eyes were red when he came out ... On the way to the canteen to cook together in the evening, the colleague angrily described the scene and said a series of unpleasant words from the supervisor ... Of course, I learned to listen, and I learned to comfort myself. The hotel industry or the service industry is generally like this, facing the pressure from customers, leaders and colleagues. The staff in these industries must learn to resist pressure and reduce pressure in order to gain a firm foothold here. If you can't get rid of something you don't like, or you just want to jump ship or something, you won't be able to work anywhere for long. I feel like I can think like I've grown up, hehe.

Week 13

Although the work went smoothly on the whole, from time to time, whether it is your fault or not, there will always be opportunities for others to criticize and make people feel bad. Fortunately, an elderly couple came on Friday afternoon, who seemed to be retired cadres of the army. They felt very loving. The old lady asked me if there was any hot water in the hall, so I went to help her make some boiled water in the restaurant. When I handed the cup to the old lady, she was very grateful, and the smile on her face made me feel that what I had done was meaningful. At work, I see all kinds of guests coming in and out every day, providing them with different services and solving all kinds of problems. Sometimes work is really tiring, but I feel full.

in the fourteenth week

it is increasingly realized that the front desk, as the window of the hotel, is the first impression the hotel gives its guests. The most important thing is that we should keep our best image, smile and be full of energy, and greet our guests with our most beautiful side, so that every guest will experience our sincerity and enthusiasm when entering the hotel. In the process of communicating with guests, we should pay attention to etiquette and politeness. When talking with guests, it is impolite to bow our heads and stare at them all the time. We should keep eye contact with guests at intervals. Especially when guests criticize us, we must keep smiling. No matter how angry the guests are, our smiles will also "put out the fire" and many problems will be solved. Use more polite language, treat guests with a greeting when they come, a sending sound when they leave, and an apology when they trouble guests. As long as we keep smiling, we will get unexpected results.

Week 15

This week, several new waiters came. From them, I saw my previous shadow-looking at the world with youthful and immature eyes with dreams and longings, and treating everyone cautiously. After practical training, my business is much more proficient and I can solve some problems independently. The front desk is the information center of the hotel, and the business volume is large. When there are many guests, it is really busy. Seeing the busy scene is like a melee. When on duty, it's like on the battlefield, when guests arrive in batches, we beat them off in batches. At the front desk, we must all follow a principle-let the guests disappear in front of your eyes as soon as possible, of course, not perfunctory and prevarication. Because the guests come to the front desk to solve the problem, we should help them out as soon as possible, which not only saves the time of the guests but also reduces our troubles.

Week 16

Speaking of working at the front desk, it's not an easy thing, it's physical and mental exhaustion. Due to the large business volume, each shift can only get off work after completing its own tasks. When the room rate is high, it is common to delay the off-duty time, and the remaining problems should be handed over to the next shift clearly, otherwise it will cause trouble. In addition, the responsibility must be implemented to the individual, and the signature of the party must be signed after each business, so as to avoid finding the responsible person when there is a problem. That day, I finally got to the end of work. When a colleague made an account, he found that he was missing more than 9 yuan. It was probably a mistake in the chaos, and he couldn't find the responsible person. There was no way, in one word-compensation.