Highlights of Common Spoken English at Hotel Front Desk

This collection of spoken English commonly used at the front desk of the hotel is specially compiled for everyone, hoping to help everyone!

1, accommodation refers to the type and location of the relevant room.

Adjacent rooms mean that two rooms are connected.

3. Prepaid deposit (deposit) A deposit paid by a guest to the company in advance to ensure a room.

4. Advance payment According to the company's financial regulations and related regulations, guests are required to pay the room rate and possible other expenses in advance.

5. Some gifts, such as fruits, flowers or drinks, provided by the etiquette company to the in-house guests free of charge.

6. Arrival refers to the arrival date of the guests staying in the hotel.

7. The average room rate refers to the average price of all houses, which is a commonly used term at the front desk, namely ARR.

8. Billing instructions refer to very detailed instructions for collecting money from guests, such as how to pay the room rate.

9.BLOCK means to lock the room in advance in order to keep the room for a certain day.

10, cancellation means that the guest cancels the reservation.

1 1, check-in refers to the check-in of guests.

12, CHECK OUT means that guests check out and leave the hotel.

13, connectivity refers to a room where two rooms are connected by a door.

14. Confirmation refers to a very detailed written reservation agreement issued by the company to the guests, acknowledging that the guests have the right to stay in the hotel one day in the future.

15, the company room rate refers to the room rate provided to the company guests through an agreement with the hotel. Such prices are usually special and confidential.

16. A credit card refers to a card issued by a bank that can be used as a transaction rather than a cash payment voucher.

17, check-out refers to the date when guests check out.

18, DOUBLE self means that two unrelated guests are wrongly arranged to live in the same room.

19, check-out means that a room should be empty, but after noon 12, the guest still hasn't refunded the rent.

20. Guests who arrive at the hotel to check in before 2 pm early.

2 1, extended stay (extended stay) for approved guests.

22, EXTSION bad extra bed, generally should be charged.

23.forecast calculates housing or other plans in advance for a period of time in the future.

24. The guest bill refers to the detailed reflection of the guest's consumption in the hotel.

25. House space (hotel space) usually includes three aspects: a room for short-term or long-term use by internal staff, b room for short-term use as warehouse, and c room for office.

26, housekeeping (housekeeping) refers to the department responsible for cleaning the public * * * area and room hygiene.

27. Housekeeping report Housekeeping report refers to the report that the housekeeping staff manually checks the room usage, usually three times a day.

28. Joining means that one has already lived in this house, and then another will be added.

29. Journal Notepad refers to the notebook for communication between employees in this department, which records all kinds of things that need to be notified within one day.

30. Net price refers to various prices excluding service charge.

3 1, out of order (bad room) refers to the room that can't be sold because it needs decoration or major renovation.

32. Package refers to the price including room, meals or other expenses.

33. A permanent house has two meanings: A guest lives for a long time and B guest works for a long time.

34. Rack price (retail price) The public retail price of the hotel (referring to the room)

35. Registration refers to the process of turning guests into hotel guests.

36. Registration card: Registration card refers to the form that guests must fill in when they check into the hotel, which usually includes the following contents: name, check-in date, room rate, etc.

37. Changing rooms means that guests move from one room to another.

38. Room rate refers to the charging standard specially set for a room.

39. Room Type Room Type

40. It means that two guests share a room.

4 1, travel agency refers to the organization responsible for the travel and accommodation of guests.

42. UPGRADE means that for some reason, the company arranges guests to live in rooms with higher prices and only charges the original price.

Vacant room (vacant room) The room is empty and can be rented out immediately.

44.VIP, that is, a very important person, is a guest who is given special care by the hotel regulations.

Voucher usually refers to the receipt certificate issued by the travel agency to pay the room rate.

46. Unscheduled guests entered the hotel and asked for a room, but they didn't make a reservation.

47. Individual travelers mean free and independent travelers.

48.GIT is a group of independent travelers.

Banquet refers to a large formal banquet.

Collect call refers to a way for the receiver to pay.

5 1, the city account (account) means that guests do not pay directly after using all hotel facilities, but calculate together after accounting.

52, double lock double lock to double lock, so that the general key can not be opened.

ETA is ETA, ETA.

53.TED is the estimated departure time, estimated departure time.

54. Lost and Found Lost and Found refers to all kinds of articles left by all hotel guests under the care of room attendants.

55. Late arrival refers to the room where the guests have not arrived after 6: 00 pm.

56. Late payment refers to all kinds of money that guests must collect after leaving the store.

57. General ledger refers to the bill for group guests.

58.MTD (month-to-date) refers to the cumulative total of the current month.

59. Wake-up call refers to the morning wake-up call.

60.NO-SHOW means that the confirmed reservation has not been cancelled and has not come.

6 1, room condition refers to the meaning of room usage specified by housekeeping department, VC- vacant & clean OC- check-in & clean OD- check-in & messy.

62.SKIPPER means that the guest left the hotel without paying the bill.

63. A SUITE refers to a room consisting of more than two rooms.

64. The turndown service refers to the turndown service provided by the room attendant for each room.

65. Daytime use (the room is for daytime use) means that the guest can use it no more than 6:00 pm.

66.DND means that guests don't want others to disturb them.

67. A room with a queen bed.

68. A double bed room refers to a room with two double beds.

69.GUARANTIED means that the guest confirms the reservation with a deposit or a letter from the company. No matter whether the guests arrive at the store or not, the reservation must be kept, and no matter whether they check in or not, they have to pay the room fee.

70. Discount refers to the discount given in order to win more guests.

7 1, late check-out means that the guest requests a late check-out time, and generally charges half a day's rent.

72.LINK WITH means that several rooms are guests of the same group and are related to each other.

73.PAY BY means that the room rate or other expenses in one room are paid by the guests in another room.

74.PAY FOR means that a guest in one room pays the room rate or other expenses of a guest in another room.

75. Transfer refers to the transfer of part or all of the expenses from one account to another.