How to do a good job in hotel safety management-the method of doing a good job in hotel safety management

How to do a good job in hotel safety management-the method of doing a good job in hotel safety management

With the continuous development of economy and society, the "tourism fever" is heating up, which puts forward new requirements for hotel safety management. At the same time, the quality of customers is mixed, the security situation is complex and diverse, and outstanding events are unpredictable. Below, I would like to share with you the methods of doing a good job in hotel safety management, hoping to help you!

Pay close attention to internal safety management

Many hotel cases show that the success of criminals is closely related to the carelessness and lack of safety awareness of hotel internal security managers, and even some employees just judge people by their appearances, which makes hotel security facilities and personnel fail to play their due role. Hotels should strengthen management in the following aspects.

1. The security department shall, according to the actual situation of the hotel, cooperate with various departments to formulate a set of practical and effective safety prevention procedures, emergency plans and management rules and regulations, and prepare for various emergencies according to the work priorities in different periods.

2, establish and improve the safety management rules and regulations and inspection system, implement the post responsibility system. The security department should strengthen the inspection of relevant places in the hotel, and find and eliminate all kinds of unsafe factors in time.

3. Any employee who finds suspicious personnel or non-resident personnel wandering around the hotel floor should take the initiative to ask, and pay attention to language skills when asking.

4. A three-level responsibility system shall be implemented, and the general manager, department manager and team shall designate the person responsible for fire prevention step by step to implement all safety accidents in the hotel. Who's in charge? Who's in charge? The principle of.

5, the implementation of public security fire safety assessment system, the department (post) or personal safety work and its economic interests directly linked.

Strengthen safety education for employees.

L, strict selection of waiters. When recruiting employees, hotels should strictly check to prevent some undesirable elements from mixing with hotel employees, and conduct regular training and education for all recruited employees, so as to improve the quality of employees and cultivate the awareness of obeying the law.

2, establish a perfect training system, including:

(1) During the induction training, new employees are required to master the basic knowledge of safety precautions, such as how to handle abnormal situations; If a fire is found, it will call the police to reduce the fire and evacuate the guests correctly.

(2) Strengthen the on-the-job training of employees and improve their ability to identify criminals, such as asking them to identify professional women and drug addicts by observing colors.

(3) Conduct professional ethics education and disciplinary education for employees, and build a high-quality workforce.

(4) For some typical cases and serious fires in the society, strengthen the safety awareness of all employees through plenary sessions.

(5) Implement a safety assessment system for all employees.

3. Require all employees to establish? Everyone is responsible for hotel safety? The concept of.

Equipped with safety equipment and facilities

Advanced safety equipment and facilities are indispensable to the safety management of hotels. At present, there are five common safety equipment and facilities in hotels.

1, TV monitoring system

It is mainly composed of camera, video recorder, manual image switching and TV screen. Generally, suspicious persons or abnormal phenomena are found in sensitive parts such as hotel entrances and exits, elevators, guest rooms and walkways, so as to take timely measures, which can also cause psychological deterrence to criminals and ensure hotel safety.

2. Security alarm system

This system must be installed in the fire escape, finance department and other important positions of the hotel to prevent accidents such as theft, robbery and explosion.

3, automatic fire extinguishing system

It consists of various fire alarms, fire extinguishers, fire doors, fire pumps, positive pressure fans, etc. This is a necessary facility for hotel safety.

4. Communication system

It refers to the communication network formed by calling a variety of wireless telephone communication equipment with the security monitoring center as the command hub, so that the hotel security work has the ability of rapid response.

5. Electronic door lock system

The system can play a very good role in hotel safety management, so as to strengthen the understanding of? Smart? In order to prevent theft gangs, the current electronic door lock system has been further improved, that is, a device that automatically destroys the decoder is installed on the electronic lock. When criminals insert the decoder into the electronic lock, the device can destroy the decoder and give an alarm.

With the development of high technology, more high-tech achievements will be applied to hotel safety management. Only by combining civil air defense with technical defense and grasping software and hardware at the same time can we build a safety barrier. How to improve the effect of hotel safety management? A SARS has sounded the alarm for people, and crisis management has become an important aspect of enterprise management.

With the increase of social risk factors, safety has increasingly become the fundamental problem of enterprises. Therefore, crisis management, risk management theory or risk management theory are put forward in social management. As a national emergency, SARS inspires people that a country and an enterprise should establish crisis management consciousness, establish early warning mechanism and improve their coping ability. As a hotel, in the management, we should study the causes, risk factors, characteristics and occurrence laws of risks, and prevent the occurrence of risks in a targeted manner. Thereby ensuring the safe production and operation of enterprises, ensuring the safety of people's lives and ensuring that social material wealth is not subject to major losses. As a hotel, how to do a good job in risk management and safety in operation? Summing up the experience and lessons of more than seven years, our experience is:

Put a relationship right? The relationship between safety and benefit

1996 a big fire broke out in a hotel in Shenzhen, killing 30 people; On July 3, 2002, a fire broke out in a hotel in Beijing, killing two people. In the past two years, fires in dance halls and Internet cafes have caused more deaths and more harm. This thrilling event made the hotel owners feel creepy and deeply responsible. However, in daily operation, taking economic benefits as the core often leads leaders to ignore safety, which is always on the lips and on the wall. At work, business trips cost money, priority is given, and safety facilities are often delayed. Unqualified safety inspections are often solved by drinking and engaging in relationships.

How to deal with this contradiction? We insist on rectifying the relationship between the two in operation and management, so as to ensure safety and efficiency.

As a hotel, it provides guests with food, accommodation, transportation, travel, shopping and entertainment. The premise and root is to ensure the safety of guests' lives and property, which is the greatest social benefit of the hotel. The economic benefits of hotels are also based on safety. Therefore, although safety does not directly create economic benefits. However, all this ensures economic benefits and realization. Once the sense of security is lost, the economic and social benefits of the hotel will be wasted. Therefore, safety is the most fundamental guarantee for hotels to achieve benefits. The hotel is responsible for the guests by doing a good job in risk management and ensuring the safety of their lives and property. At the same time, it is also responsible for the managers themselves. The success of leadership is also based on hotel safety.

Grasp the main link? Improve the effect of risk management

Risk management theory requires analyzing risk factors, mastering their laws and taking targeted precautions to improve the effect of risk management. Starting from the reality of hotel safety, we can get twice the result with half the effort by analyzing and mastering the links that are prone to danger and taking preventive measures in key links to avoid grasping the beard and eyebrows. Summarize many years of practical experience. We believe that the risk-prone parts are in the following aspects, so as to carry out targeted risk management.

First, the overload operation of high-power electrical appliances often leads to line heating and fire. According to this feature, we often check and repair air conditioning and other equipment and lines to ensure safety.

Second, the aging of wires causes short circuit and outdated equipment, and poor contact leads to heating and fire of lines. In view of this situation, we regularly check and replace the lines of guests, restaurants and public areas. During the inspection, it was found that the wiring in the canteen kitchen was not standardized and the wires were exposed, which was a hidden danger. Correct it in time and rewire it.

Third, guests smoking, do not put out cigarette butts, indoor and outdoor littering, often causing fires. So we set up a sign in the guest room, and the service staff found the cigarette butts and handled them in time.

Four, the kitchen oil pan switch, gas pipeline oil leakage, diesel pipeline oil leakage, are prone to fire. Therefore, strengthen the management of these dangerous parts, formulate the responsibility system, and implement the management by special personnel.

Fifth, the main reason for the theft is that the guest room lock is unsafe and the window is not firmly inserted. We take measures such as regular maintenance and gradual replacement of this electronic door lock.

Grasping the main links of risk occurrence and carrying out targeted management have improved the efficiency and effect of risk management. Effectively prevent and control risks.

Establish a system? Pay attention to implementation

It is very important to attach importance to ideological education in risk management. However, education alone is not enough. We must make unremitting efforts and have a set of practical systems to ensure it. It's been years. We have improved the risk management system and formulated fire prevention system, anti-theft system and safety responsibility system. , and fully implemented in the hotel.

A, the hotel department manager and the general manager signed a safety responsibility, to ensure the realization of the safety work objectives. Department managers should implement it at all levels.

Second, check and implement according to the system. It is not difficult to establish a system, but it is difficult to implement it. Many units put it on paper and hung it on the wall, but it was not implemented, forming a nominal one. In our work, we focus on realizing the system. Organize regular inspections according to the system. On one occasion, the fire hydrant water pipe used by a department was not installed in time, which would affect the use in case of fire. For this matter, we informed criticism and punished the employees, which shocked them. So that various systems can be implemented.

Hotel risk management is the combination of people and equipment. Therefore, while giving full play to the positive role of people, we should also give full play to the role of equipment. Perfecting safety facilities and ensuring the effectiveness and integrity of monitoring equipment are the material conditions of risk management. With the increase of science and technology content in modern hotels, corresponding fire control and safety monitoring facilities are needed. Probes and spraying equipment in guest rooms must be checked frequently to ensure that they are in an effective state. Only in this way can we effectively prevent and control the occurrence of risk accidents and ensure the safety of hotels.

Cultivate an idea? Establish risk awareness

Doing a good job in safety is basically the conscious action of all employees. Therefore, it is the foundation of risk management for all hotel staff to establish risk awareness and keep risk prevention awareness at all times. Therefore, over the years, we have paid attention to safety education from three aspects to cultivate employees' risk awareness.

First of all, every new employee training has a hotel risk management course and drills on the use of fire hydrants and fire extinguishers. Let new employees have risk awareness and the ability to use fire-fighting equipment from the moment they enter the store.

Second, organize the department manager to conduct a service quality inspection that month. Among them, safety work is an important content. Once a month, management work summary report meeting. Among them, the safety work of ground installation is summarized. Year-end appraisal, selection of advanced departments and individuals in safety work.

Third, every holiday, specially arrange and check the safety work. Through these efforts, all employees have developed a sense of risk. Always remember the string of safety. For example, fireworks and firecrackers are set off around the Spring Festival every year. The security department has prepared fire extinguishers in advance. When employees clean the guest room and find cigarette butts, they soak them in water to prevent problems before they happen. In the morning and evening rush hours, employees found cigarette butts on the road and stepped out on their own initiative. Because everyone in the hotel has established the concept of risk, the safety of the hotel has been effectively guaranteed.

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