Hotel management rules and regulations

Hotel management rules and regulations are as follows:

First, consciously abide by the hotel management system, be civilized, polite, ethical and disciplined. We should be proactive, love our jobs, be good at learning and master skills.

Two, to dress for posts, listing service, dignified appearance, generous behavior, standardized language, civilized service, polite hospitality, initiative and enthusiasm.

Third, the room attendant should clean the room according to the procedures and requirements every day, and fill in the room cleaning daily report carefully; It is necessary to manage the items in the room and report the problems in time.

Four, foreign accommodation personnel, to have my ID card or valid documents for registration, can stay.

5. Do not lead outsiders to stay overnight or stay in the room at will, and do not open a room without the consent of the hotel manager to provide accommodation, rest and entertainment for others (including employees).

6. When checking and cleaning the guest room, you are not allowed to touch and take the guest's things without permission, and you are not allowed to ask for items and receive gifts from the guests; If lost items are found, they should be registered one by one and handed over to the public.

Seven, no one is allowed to enter the front desk; The front desk computer shall be managed and operated by a special person, and irrelevant personnel shall not operate it privately; Typing, copying, sending and receiving faxes should be charged according to regulations.

Eight, work time is not allowed to ask for leave, have something to ask for leave from the leadership, are not allowed to shift, shift, are not allowed to play poker, knitting, watching TV and doing things unrelated to work.

Nine, conscientiously do a good job in security work, especially fire prevention and theft prevention, often check, report and deal with problems in time.