What to do about Tongcheng Travel Hotel Booking Cash Rebate Fraud

If you find that you have encountered a cashback scam after booking a hotel on Tongcheng Travel, you can take measures such as contacting Tongcheng Travel customer service, filing a complaint with relevant agencies, and seeking legal help.

1. Contact Tongcheng Travel customer service: First of all, it is recommended that you contact Tongcheng Travel customer service immediately, report this problem to customer service and ask for a solution. It can be more convincing if you can provide specific evidence, such as insufficient refund amount, etc. As a platform, Tongcheng Travel should also make relevant explanations and provide solutions.

2. Complain to relevant agencies: If Tongcheng Travel customer service fails to solve the problem, you can complain to the local industrial and commercial bureau, consumer association and other relevant departments. You can submit a letter of appeal to the department or make an online appeal stating your issues and requests.

3. Seek legal help: If your losses are large and can be proven to be caused by problems on the same trip, you can try to seek legal support, such as contacting a lawyer or filing a lawsuit with a local court. However, you may need to pay your own expenses during this process, which is far different from purchasing travel insurance.

Keeping all documents, records, emails, invoices, phone records, and other relevant evidence can help you correct problems that may have led to fraud, and identifying problems may also help you defend your rights.