Has anyone placed an order on Tuniu? com？ Is there a physical store? How's it going?

This is a very unpleasant trip. Our family of three planned to go to Hong Kong for a free trip at the end of July and early August, so we consulted several websites and travel agencies, and Niuwang was the most active. The customer service called me many times and asked if my itinerary was confirmed. Because of Tuniu. Com is doing business in Nanjing, and I'm also curious to cooperate with them once and contact them after setting a date. I hope Tuniu can help me book air tickets, hotels, Disney Ocean Park, 4 days and 3 nights, and a room for three people. The customer service lady told me that there was no direct flight ticket to Hong Kong, and I had to transfer from Shenzhen. I accepted. The customer service gave me a package price (no item details) for three people 13000 yuan, and kept urging me to sign the contract quickly. I was very busy in those days, and I also hoped to determine my itinerary as soon as possible. I signed the contract about 10 days before my trip.

Seven days before the trip, I chatted with some friends and mentioned this trip. They all said it was too expensive. Remind me to check the price online. I went to Ctrip and E Long to check the flight information. At this time, the round-trip ticket price of Shenzhen on the website is 1.600 yuan/person (including airport construction fee and fuel fee), and that of Hollywood Disney Hotel is 1.500 yuan/day (sea view room). I hurried to contact customer service. At my strong request, the customer service sent me the details of the project. Please see the price of Tuniu: Shenzhen round-trip air ticket 24. When I questioned why it was so expensive, the customer service could not explain it. I asked for a refund, but said the hotel can't refund it. If the ticket is refunded, everyone will lose 500 yuan.

In desperation, I started this expensive trip. I arrived at Lukou airport early in the morning to check in, but all three ID numbers at home were wrong. The airport refused to help me register, and we negotiated for a long time (fortunately, we arrived at the airport earlier). The airport was very accommodating and let us on the plane.

I contacted Tuniu when I got back, hoping to give me a reasonable explanation on the following questions:

1. Tuniu booked us a group ticket. What I saw in Ctrip.com was a loose ticket. Why is the price of group tickets much higher than that of scattered tickets at the same time?

2. Hollywood Disney Hotel online booking 1.500 yuan/day, Taobao 560 yuan/day, sea view room 1.050 yuan/day. I checked in on Thursday, not on the weekend. Why is the price as high as 265438+ ten thousand yuan/day?

3. See Holiday Inn Causeway Bay 1.200 yuan/day on the website. Check in on Friday, same freelancer 1.050 yuan/day. Why is my price as high as 1400 yuan/day?

On the day of signing the contract, I took a photo of the ID card of a family of three and sent it to the customer service mailbox. Why did you get all the wrong ID numbers when you boarded the plane?

5. Why did the signing contract only contain the package price, and there was no project details, and the project details were sent to me at my strong request?

6, customer service has always said that Tuniu service is good. On the contrary, I booked the 65 yuan Stock Connect on Taobao (/person, on-site booking 1 10 yuan/person), and the customer service of Taobao has been tracking it and reminding me by SMS, which made me realize what is good and cheap. Excuse me, where is your service?

In addition, I have contacted my friends in Shenzhen Airlines, and I want to check the actual round-trip ticket price of my flight! ! ! I also take the computer screenshots of the flight information and reservation information from i query as proof! ! !

Only honest companies can develop for a long time! ! ! ! Website tourism, the price is so transparent, cheating from it, only a dead end! ! ! !