How to train hotel maintenance workers

How to train hotel maintenance workers

1: Maintenance personnel should work in a unified manner, dress neatly, wear black leather shoes, dark socks, hang the work number plate, and the famous brand is located at the upper left of the chest, with high spirits, neat appearance and kind attitude.

2. Keep the tool kit clean and prepare common maintenance tools, a cleaning cloth and a rag;

3: After receiving the maintenance notice, prepare the accessories according to the maintenance items and arrive at the maintenance site within 5 minutes; Walk at a moderate speed, don't shake, hold your chest out, look forward, and pay attention to the guests around you with the corner of your eye. Never put your hand in your pocket when the guest greets you by letting go.

When you meet a guest, you should take the initiative to say hello to the guest and use polite expressions such as "hello", "good morning" and "good evening".

5. When entering the department for maintenance, please ask the waiter to open the door for assistance, and be polite to the waiter, such as "Please open the door".

6. If the guest room has been rented for maintenance, it should be accompanied by the floor attendant and repaired quickly with the consent of the guest or without disturbing the guest. After the maintenance is completed, the maintenance personnel and waiters will sign for acceptance and apologize to the guests. Such as "excuse me".

7. During the room maintenance, if the waiter leaves temporarily, there must be more than two engineering maintenance personnel on site.

8. If the equipment is seriously damaged, you should explain it to the guest and inform the waiter, who will change rooms for the guest with the guest's consent.

9. If the guest hangs a "Do Not Disturb" warning sign, and it cannot be repaired within the handover time, it should be noted in the handover record, and the waiter should be instructed to inform the guest to repair it again in time when the guest agrees to repair it.

10: If there is a need to cut off power and water supply for the room that has not been rented, or it cannot be repaired for a while, you should immediately notify the waiter to suspend renting the room.

1 1: After the work is finished, the construction site should be restored to its original state, and the garbage room should be cleaned centrally, taking care not to dirty the wall or wallpaper.

12: Keep quiet at work, don't talk loudly, don't smoke, and don't use any room equipment.

13: Safety signs should be set up during maintenance in public areas, and signs of "under maintenance, temporarily unavailable" should be placed in advance to ensure the safety of guests.

14: When the private rooms or halls of the catering department need maintenance, in principle, they should avoid the morning, noon and evening business peaks, and when there is no room,

When people are eating, they should be repaired. Under special circumstances, it should be repaired quickly with the consent of the guests, and then restored.

That is, inform the waiter to clean up the mess and apologize to the guests.

15: Maintenance projects that have a great impact on the guests should be arranged at night or without affecting the guests.

On the premise.

16: Seriously implement other relevant specifications formulated by the hotel.

17: electricians, boiler workers and other special trades should be required to conduct annual qualification examination on a regular basis.