Generally speaking, what does the front office of a hotel do?

Responsibilities of the front office service supervisor of the hotel

Responsibilities of the front office service supervisor

1. Implement the sales strategy and plan of the food and beverage department, report to the restaurant manager and directly report to the front desk service foreman.

2. Be responsible for the daily management of the waiter recruitment interview, staff training, deployment, attendance and so on, pay close attention to the implementation of hotel standardized management service standards, and take the establishment of standardized management order as their important duty.

3. Be responsible for organizing the publicity, planning, public relations and sales in this region.

4. Be familiar with the customer files, get to know the customer situation to the maximum extent, solicit customer opinions and give timely feedback to the manager and relevant departments.

5. Handle guest complaints in a timely manner, carefully find out the reasons, implement the responsibilities, and establish a guest complaint handling file.

6. Establish a customer-centered concept, carefully coordinate the relationship between backstage, service and security, and promote the smooth development of all work.

7, pay attention to strictly control the material consumption and loss, practice strict economy, reduce waste.

8. Educate and supervise the employees of this department to seriously implement safety measures to prevent all accidents.

9. Complete other tasks assigned by the manager and deputy manager.