What should hotel concierge students do?

Directly under the leadership: front office supervisor

Job description: accepting entrusted agency services, storing and keeping luggage and articles; Assist the assistant manager to maintain order in the lobby; Responsible for distributing the articles, newspapers, mails, messages and front desk notices of in-house guests to rooms or relevant departments; Familiar with all kinds of hotel services, publicize and introduce hotel service facilities to guests; Understand the traffic, commerce, tourism and other aspects of this city, be familiar with all kinds of information agency services, and provide all kinds of agents and information services to guests enthusiastically and thoughtfully.

Description of responsibilities:

1, obey the work arrangement of the superior.

2, according to the baggage service process and requirements, provide baggage handling service for arrival and departure guests, and make records of each delivery;

3. Assist the lobby to find services, put all kinds of billboards in the lobby, replace expired billboards in time and move them to the designated storage place;

4. Do a good job of cleaning the baggage service equipment;

5, according to the service process, provide sliding door service;

6. Maintain the order of vehicles entering and leaving, and ensure smooth passenger spaces and lanes;

7, stop mental patients and disheveled people from entering the hotel, found abnormal situation, immediately contact the security guard on duty or the lobby manager, properly handle;

8, accurately answer the guest's inquiry, take the initiative to do a good job of service;

9, keep the environment around the post clean and tidy, found that peel, confetti, cigarette butts and other sundry picked up in time;

10, rainy days, provide umbrellas for getting on and off the bus, provide rain gear for guests to keep, and provide umbrella borrowing service;

1 1. Be familiar with all kinds of hotel services and business hours, promote all kinds of hotel services to guests and introduce hotel room facilities. Understand the city's traffic, business, tourism and other information;

12, always listen to the call of the receptionist, accept the task of taking the house quickly, and provide goods transfer service for the guests;

13, guide the guests, seriously answer the guests' inquiries, and try to meet the needs of the guests;

14, responsible for distributing mails, newspapers, statements, message sheets, front office notices, etc. , and go through the registration and signing formalities according to the regulations;

15, accept guest luggage storage and collection, and make detailed entry and exit records;

16, assist the assistant manager to maintain order in the lobby and control the lights inside and outside the lobby;

17. Actively participate in various activities organized by hotels and departments, and complete various tasks assigned by superiors.