What positions do five-star hotels have? Except for the service staff.

classification: life > > Transportation

Problem description:

I want to apply for a position recently

The other person is a hotel

I don't know what positions there are

I hope my friends can talk more,

Analysis:

First, the hotel gate itself is a small city gate. However, the entrance door to this splendid city is the first image, the first advertisement and the first messenger door. It is necessary to maintain a heroic and dignified attitude. It is an important face that determines the guests' first impression of the hotel with enthusiasm and kindness. Guests' consumption starts from the moment they get off the bus, so that guests can feel honored and valued as soon as they enter the door.

Second, the front desk is the most beautiful landscape of the hotel and the most moving picture embedded in the lobby. The front desk is the place where customers sign a contract with the hotel, and it may be the first time for foreign guests to talk with us. The front desk staff is the epitome of hotel service and the first reaction of customers, shouldering the responsibility of diplomats. Exercising the power entrusted by the hotel, the language art of the front desk staff is the golden key to customer satisfaction, and the smile is the eternal expression of the front desk.

Third, the lobby is like a theater, where the drama of meeting and parting is staged every day, 24 hours a day, 365 days a year. The staff and customers are actors, the assistant manager of the lobby is the host of the drama, and the lobby should be the most charming, vibrant and changeable. The needs of the guests in the lobby occur anytime and anywhere, and it is the responsibility to meet the needs of the guests in time. So far, word of mouth has been established in this way; The vision in the lobby is beautiful, the hearing is static, the smell is clear, the touch is clean and the feeling is new.

Fourth, the guest room is the most important commodity for the hotel. This commodity should be hygienic, comfortable, safe, convenient, warm and non-storable. The staff cleaning the room is not just cleaning, but making new products, and creating a new home for the guests. All the settings are for the convenience of the guests. The guests are the masters when they check in, and the employees are the butlers. The more thoughtful and attentive they are, the more homesick they are. There is no end to high quality, but the operator in the wiring room will not meet the customer directly, but the operator is the first hotel employee to contact the customer, but he uses words and sounds to shape the image of the hotel. Language and sound are the products of the operator. This product should make the guests at the other end of the phone feel clear enthusiasm and happy smile. The operator sends out thousands of sentences every day, but each sentence is the first sentence of the guest. Although this first sentence is very common, it is a very important sentence, otherwise the positive relationship between the hotel and the customers will be interrupted forever

6. Banquet is a place for customers to entertain customers, and it is a party with different meanings, just like a literary evening with a protagonist, a supporting role, a prelude and a * * *; Banquet is just a carrier, the purpose of which is to communicate and improve the emotional atmosphere between the host and the guest. The key to harmony and enthusiasm is to make the guests happy, the waiter should observe the words and listen carefully, and schedule the dishes according to the atmosphere and rhythm of the banquet. The best service can't interfere with the guests. When the customers need it, you already "exist" and when the customers don't need it, you already "don't exist". Pay attention to the dishes. < P > VII. PA is important for the hotel. If there is no PA, if PA is not excellent, the hotel will be unsightly. The place where PA walks is the cleanest place. PA is the beautician and nanny of the hotel, and always appears in inconspicuous places to do inconspicuous things. The highest state of PA is to make customers forget their hygiene. PA is busy behind the scenes, polite when facing guests, smiling and saying hello to help them carry their luggage, and guiding them to the bathroom by elevator for the guests, which may make them more anxious.

barrel repairman: if we regard a hotel as a barrel, its maximum water capacity (profit) depends on its shortest board. The wooden barrels that make up the hotel have many boards, such as management board, fund board, technology board, service board, marketing board and so on. We are the repairers of marketing boards. This means that when there is a shortage of hotel marketing boards, we can make up for it according to the needs of the hotel and increase the water capacity of this wooden bucket of the hotel. But if something goes wrong with other boards, such as the shortage of management boards or service boards, there is nothing we can do.

bridge builder: if there is a river between the hotel's own resources and the hotel's target customers, the marketer is a bridge builder. We can't create any materials for building bridges, which can only be provided by hotels. However, we can build a suitable and easy-to-walk bridge for the hotel according to scientific methods and rich experience, so that the hotel can reach the ideal other side. But walking across the bridge always depends on the hotel itself.

launch vehicle: if the hotel is a meteorological satellite, it can detect the weather and collect data. Marketing is a launch vehicle. When the hotel needs to go into space and orbit, we are willing to give the hotel a ride. When we finish the task, the stars and arrows will separate. The hotel's satellites will operate autonomously and normally.

these three metaphors illustrate the same truth: having a marketing department is not a sufficient condition for a hotel to succeed, but only a necessary condition in a competitive environment. There are many resource elements for hotel success, such as management, talents, funds, services and so on. All we can do is to market this board.