What is the management mode of Hilton Hotel?

Seven creeds of Hilton Hotel Management:

1. Any hotel with joint number must have its own characteristics to meet the needs of different countries and cities.

2. The forecast should be accurate.

3. Buy in large quantities.

4. Digging for gold: Turn every inch of the hotel land into a profitable space.

5. In order to ensure the service quality standard of the hotel and continuously improve the service quality, special attention should be paid to cultivating outstanding talents.

6. Strengthen sales promotion, attach importance to market research, pay special attention to the relationship between the public and the public, and make use of the advantages of the whole system to do a good job in advertising promotion.

7. Hotels help each other to book rooms.

Hilton's "seven creeds"

First, leaders should set an example to build a happy frame of reference

Start with the leadership and build an attitude frame of reference. As the coordination center of interpersonal relationship, the leadership takes itself as an example to drive the happy mentality of team members. We ask the sales managers in all regions not to simply ask the sales staff for sales, but to be teachers, assistants and role models of front-line sales staff, "forcing" the sales staff to correct their work attitude and change their previous work style.

second, work habits lay the foundation stone for happiness

it is an important means for us to establish a happy working attitude to establish a strict assessment and reward and punishment system so that the sales staff's work performance can be recognized and encouraged in a timely and fair manner. In addition, the assessment system is not based on sales alone. We told the sales staff clearly that I don't care how much you sell, I must care what you do and how you do it. As long as you do well, it is not your fault that the sales volume is not good, and you can still get recognition and reward from the company. As a result, the salesperson lifted the huge shackles of "sales volume" in spirit. This measure urges the sales staff to take every detail of the sales work seriously, cultivate the good working habits of the sales staff, and lay a solid foundation for happy sales.

Third, double-loop feedback to achieve happy communication

We gather all the information on one communication platform, and use the "double-loop information feedback mode" (as shown in the above figure) to enable sales personnel, customers, decision makers and executors to enjoy all kinds of market information, thus creating a democratic, equal and harmonious communication environment. Everyone can understand how to do and why to do it in every sales job, which is also a basic work to adjust the mentality of personnel and promote the change of attitude of personnel.

Fourth, solve problems by yourself to enhance the value of happiness

We require management and supervisors not to take problems to the market, but to find problems after the market, compare and analyze the problems they find with those reported by subordinates, and have full communication on the information platform of * * *, so as to find out the correct coping strategies and explore the correct working methods in time. Finally, everyone thinks that this method is their own idea, and creating good results with their own idea makes the sales staff feel the realization and promotion of self-worth.

fifth, free debate to find the navigation mark for easy work

through regular debates, guided by correct cognition, correct the original wrong cognition of salespeople, promote the attitude change of salespeople, actively do the right thing and do things correctly, and make the work smoother and easier. In fact, cognition is the guide and motivation of action. Only by doing what you think is right can you feel happy.

Sixth, business training charges happy work

Many people think that the life cycle of sales career is short. In contrast, training is the best means to prolong the career life cycle and improve the team's combat effectiveness. We found that strengthening the training of salespeople's knowledge and basic skills can make salespeople finish all the work easily and happily.

Knowledge training mainly depends on the external brain, and professionals can be hired to carry out systematic marketing knowledge training. The improvement of skills mainly depends on actual combat, and it is necessary to constantly exchange and learn from sales personnel, so that those with poor performance can exercise in areas with good performance.

seventh, controlling the details and grasping the overall situation is the key.