How to write the main personal stories of theater service stars?

The outstanding deeds of cinema service stars are brief, and they must have a smile within three meters. 2065438+In March 2004, he entered the Big Wild Goose Pagoda Studios as an intern. During the three-month internship, he became familiar with all the skills of the studio and accumulated a lot of experience for him to become an excellent service staff in the future. He said with a smile that after staying in the service industry for more than three years, he has developed a skill, that is, facing customers, he will definitely be greeted with a smile within three meters. When I first arrived at the cinema, Sun Siqiang also felt a little stressed. After all, it is not easy to meet the different needs of each customer. Later, a movie theater owner talked with him, which made him quickly adjust his state and adapt to his own work rhythm. Sun Siqiang always remembers this conversation-the old manager said, "Although the work of the cinema is a service industry, it is actually an entertainment industry. Customers come here to watch movies to relax themselves, have a pleasant conversation with customers and think about them. Nothing can't be solved. " With such a good attitude, Sun Siqiang began to be full of enthusiasm and expectation for his work. Customer safety is always the first. On August 8 this year, Jiuzhaigou earthquake in Sichuan province, Xi felt a strong sense of security. At 9 o'clock that night, Sun Siqiang was on duty at the Big Wild Goose Pagoda in Qujiang Studios. There were 400 customers watching movies in the third hall of the cinema that night. Suddenly, in order to ensure the safety of customers, Sun Siqiang decided to immediately notify and evacuate all customers. Because the cinema has the effect of watching movies by Dolby pro logic, a slight earthquake is not easy for the audience to detect, so many viewers don't understand the cinema's practice and think that the cinema is evacuating the audience for fire drills. The atmosphere of the whole cinema was tense for a while. The customer's emotional dissatisfaction can be appeased slowly, but the safe evacuation cannot be delayed for a moment. He decisively turned off the sound of the movie being played, opened the side door of the fire escape, ran to the door of the cinema, and seriously explained to the customers: "This is not an exercise in our cinema, it is a true story! There is an earthquake around, and Xi 'an has a sense of earthquake. There are no aftershocks behind. For everyone's own safety, let's evacuate with the staff first. "In order to protect the rights and interests of customers, he assured customers that the evacuation was sudden. If an audience wants to refund or exchange tickets, they can come to the cinema with a ticket stub tomorrow to handle related business. Some customers still have doubts and don't want to leave. Sun Siqiang patiently walked over and explained to them one by one. In this way, 400 people were evacuated in five minutes. The cinema gave me more than just a job. The current competition in the film industry is extremely fierce. It used to be a long way to watch movies. Now, it's very convenient to turn on your mobile phone and search to know what movies are showing in nearby theaters. The fierce competition made Sun Siqiang realize that only in this way can we improve customer satisfaction and service quality.

In the summer of 20 16, there was a screening of "Big Fish Begonia". Due to the maintenance of the whole building of the Big Wild Goose Pagoda in Qin, Han and Tang Dynasties, the air conditioning system of the cinema was suspended, and the relatively closed cinema once became sultry. Sun Siqiang patiently told customers that the air conditioner could be restored in half an hour at most, and asked the staff to pick up an iced drink for each customer, distribute a fan and put ice buckets on both sides of each customer's seat. It is these thoughtful services that allow customers to watch movies smoothly in a cool environment and feel warm and valued. Keep learning and making progress at work, and make yourself mature. Sun Siqiang has worked in the cinema for three years, doing things well and carefully understanding the needs of the audience. Work softened his temper and made him patiently and attentively look for a solution to everything. "A job done for a long time will really affect people's character. I'm glad I can work in the service industry. The cinema not only gave me a job, but also taught me to have communication, understanding and tolerance in contact with customers. " He said.

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Brief introduction of outstanding deeds of film service stars

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Brief introduction of outstanding deeds of film service stars

There must be a smile within three meters.

On March 20 14, I entered the Big Wild Goose Pagoda Studios for an internship. During the three-month internship, he became familiar with all the skills of the studio and accumulated a lot of experience for him to become an excellent service staff in the future. He said with a smile that after staying in the service industry for more than three years, he has developed a skill, that is, facing customers, he will definitely be greeted with a smile within three meters.

When he first came to work in the cinema, Sun Siqiang also felt something.